Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Posted by: WardL
Expertise:Intermediate
Verified Purchase:Yes
My first upgraded phone and it was effortless. The operation of the apps is smooth. I love the features and im excited this will last me 6 more years
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Vu X Tram
from Cary NC
Expertise:Expert
Verified Purchase:Yes
The Samsung S24 Ultra is the top choice for business professionals. With its sleek design and 6.8-inch Dynamic AMOLED display, it’s perfect for presentations and video conferences.
Key Features:
Advanced AI: Enhances productivity with a smart assistant, AI-driven camera, and document management.
Powerful Performance: Equipped with the latest Exynos processor and up to 16GB of RAM for seamless multitasking.
Top-Tier Security: Ultrasonic fingerprint scanner and facial recognition keep your data secure.
In short, the Samsung S24 Ultra combines style, power, and AI innovation to boost productivity and professionalism.
Advanced AI: Enhances productivity with a smart assistant, AI-driven camera, and document management.
Powerful Performance: Equipped with the latest Exynos processor and up to 16GB of RAM for seamless multitasking.
Top-Tier Security: Ultrasonic fingerprint scanner and facial recognition keep your data secure.
In short, the Samsung S24 Ultra combines style, power, and AI innovation to boost productivity and professionalism.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nicole
from Mississippi
Expertise:Expert
Verified Purchase:Yes
Same as the samsung s23. I should've never upgraded
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 17, 2024
Nicole, we appreciate your feedback. We always enjoy hearing from our valued customers. It seems you're inquiring about the S24 Ultra and its improvements compared to older models. The S24 Ultra is now equipped with a titanium shield built right into the frame for better durability. The device also features Corning Gorilla Armor for improved scratch resistance, keeping your screen looking great no matter what. The S24 Ultra comes with the powerful Galaxy AI, offering new ways to stay productive. Additionally, it boasts an upgraded processor with improved NPU, GPU, and CPU performance compared to the S23 Ultra. Its Vapor Chamber is 92% larger for better heat dissipation. If you have any questions or concerns, feel free to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
S24 Ultra phone, trouble recognizing fingerprint
on July 17, 2024
Posted by: Jeet
Expertise:Expert
Verified Purchase:Yes
Since activating the S24 Ultra phone, I have been experiencing issues with the fingerprint scan. Even after turning on the Touch Sensitivity settings, it still has trouble recognizing the fingerprint scan. I regret trading my S23 Ultra for the S24 Ultra, as it seems like the quality is declining. I am considering switching to a different manufacturer. I have been a long-term user of Samsung Galaxy series phones and have always had a good experience. The S24 Ultra is my first bad experience with Galaxy series phones.
Response from Samsung USBy R&R Team, July 17, 2024
Hey Jeet! We appreciate your feedback and are constantly working to improve our products and services. We're glad to hear that you've had great experiences with our previous devices. Samsung provides a 1-year manufacturer defect warranty that covers both parts and labor costs. Here are some tips to ensure that your fingerprint sensor works effectively:
1. Ensure that you cover the entire sensor with your finger and hold the device in the same way as when you set up the fingerprints.
2. Make sure both the scanner and your fingertip are clean and dry before scanning.
3. Try restarting the phone or tablet and then attempt to use the fingerprint scanner again.
4. Keep your device and apps updated.
5. If needed, remove and then re-add the fingerprints.
If you're still experiencing difficulties unlocking your device because the fingerprint sensor isn't recognizing your prints, please reach out to Samsung Support so that we can explore options to resolve this. -Kelvin
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1. Ensure that you cover the entire sensor with your finger and hold the device in the same way as when you set up the fingerprints.
2. Make sure both the scanner and your fingertip are clean and dry before scanning.
3. Try restarting the phone or tablet and then attempt to use the fingerprint scanner again.
4. Keep your device and apps updated.
5. If needed, remove and then re-add the fingerprints.
If you're still experiencing difficulties unlocking your device because the fingerprint sensor isn't recognizing your prints, please reach out to Samsung Support so that we can explore options to resolve this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: D John
Verified Purchase:Yes
Great phone, awesome camera and long lasting battery.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Muh hi
from Anderson IN
Expertise:Intermediate
Verified Purchase:Yes
Not much change and no charger and not giving any more rewards like before to buy airburds
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, July 17, 2024
Thank you for leaving us your feedback. We always value your input as we strive for continuous improvement. The Galaxy S24 Ultra has been designed to deliver an enhanced user experience compared to its predecessors, with its titanium frame hardware and AI-packed software. Its Quad Tele camera system enables the capture of clearer, higher resolution zoomed-in photos compared to the Galaxy S23 Ultra. The 50MP camera now features 5x optical zoom, allowing for vivid Nightography effects even in low light conditions. We would appreciate it if you could provide us with more information about your experience with the device so we can work towards finding a resolution for you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: JOJO
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
It has a good feel to it. It's not as heavy as I thought
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Carlos
from North Carolina
Verified Purchase:Yes
The whole transaction went as expected.no misunderstandings.10 out 10
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US