Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,796 Reviews)
Rating breakdown 16,796 reviews
5 Stars
14,528
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
1
I hate my phone
on August 12, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My phone never works have the time it's is always loading it says 5g in the corner with full bars but nothing works none of my apps , internet nothing so tired of waiting for a picture to load and galaxy ai is slow too
Value
1
Response from Samsung USBy R&R Team, August 13, 2024
Thank you for reaching out to us. We appreciate your insights as we work on making changes and improvements. We understand that you're contacting us about your S24 Ultra. The Galaxy S24 Series boasts dynamic AMOLED 2X displays with a 1-120Hz screen refresh rate and 2,600 nits peak brightness. The S24 Ultra and S24+ sport a QHD+ resolution, while the S24 features an FHD+ resolution. The 50MP camera now boasts 5x optical zoom and Nightography effects. Additionally, the powerful ProVisual engine enhances the overall photography experience with high resolution, Super HDR, AI Zoom, and Photo Assist features. If you are still experiencing challenges connecting to your network, please check out the link attached to troubleshoot your device. If this persists, reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01212956/ (network)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01212956/ (network)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Crippled by a prepaid carrier
on August 12, 2024
Posted by: Scubadive1
[This review was collected as part of a promotion.] If you spend a whole lot of money on this phone, hoping to get a boost in performance, be aware that a certain prepaid carrier is blocking the ability to activate WiFi calling. Samsung support won't do anything, they will refer you back to the prepaid carrier who will then blame it on Samsung. Ultimately, you will learn that boost you were looking for is not available and if you want to use this phone overseas, you're out of luck. It's locked to the prepaid carrier, they say it isn't their problem, Samsung says they can't help, and you've just dropped a bunch of money on a phone that can't even be used when travelling outside the USA. I spent many hours being bounced between Samsung and the prepaid carrier, only to ultimately learn that I've purchased little more than an expensive paperweight. Lesson learned. Galaxy AI is cool - but useless if you can't use the phone wherever you go. Sad.
Value
2
Response from Samsung USBy R&R Team, August 14, 2024
Thanks for leaving us your candid feedback. We appreciate hearing from you and getting your insights. We noticed you are reaching out to let us know about your Galaxy S24 Ultra. Break down language barriers with the S24 Ultra. Conduct business in foreign languages on the spot with Live Translate. Easily complete international transactions, attend tradeshows around the globe and pitch to multilingual audiences. Empower your team with the power of Galaxy AI, allowing them to communicate conveniently with near real-time voice translations right through the Samsung Phone app. We would like to gather more information on what you are experiencing so that we can further assist you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
A Solid Best In Class
on August 12, 2024
Posted by: TiberiusReigns
[This review was collected as part of a promotion.] A Solid Best In class upgrade. Coming from a Galaxy Note 10+, the reliable and sturdy frame feels comfortable in the hand. It's screen is large enough to enjoy games that are blazing fast, or movies with ultra vivid graphics on a dazzlingly bright screen
The S Pen is a reliable and versatile tool for precision editing and multitasking. It's superb for writing. Galaxi AI makes the most of handwriting conversion and recognition.
You won't regret it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future is here!
on August 12, 2024
Posted by: LeonardB
[This review was collected as part of a promotion.] I love the Galaxy s24 ultra phone. This is the wave of the future. It's ability to transcribe and summarize meetings just by hitting a button sets the precedent for many things that I expect from Samsung. I love the ability to do searches just by circling a picture as well as the interaction conversations I can have with Galaxy AI. It truly makes my day more productive and makes me of more valuable asset to my company. There's so many more things I'm sure that are available on this Galaxy s24. I have only yet to learn them all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is amazing! Super fast and reliable.
on August 12, 2024
Posted by: Marcos
[This review was collected as part of a promotion.] I bought my S 24 ultra about 5 months ago. Great price and incredible deals. I would definitely keep buying android phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great but...
on August 12, 2024
Posted by: Cpl1444
[This review was collected as part of a promotion.] It's a great phone, just wish the screen was a bit harder. Have a few scratches on it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy IA is useful
on August 12, 2024
Posted by: Padilla3
[This review was collected as part of a promotion.] The galaxy IA is very good help me with communication in other languages and is very useful, also the option of take a photo and find info is realy good, all time my mother have a question for a plant I take photos and is really fast find all info we need it in my opinion the galaxy IA is very useful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has awesome features.
on August 12, 2024
Posted by: Babyface65
[This review was collected as part of a promotion.] I am really enjoying this phone. I love taking pictures because of the enhanced capabilities. The photos are really clear and you can edit the photos which is a really cool feature. The battery lasts longer than my S22 Ultra. The AI features takes this phone on another level. I am still learning these features but you can use AI with voice controls. My daughter is a journalist and she loves how you can use AI to take notes of her interviews and summarize them. I haven't had my phone long so I am still adjusting to all the upgrades. All I can say is I like the new upgrades all the way around on this phone. I was not disappointed.
Value
5
Written by a customer while visiting Samsung US