Customer reviews from lenovo.com
Lenovo - Essential Wireless Combo Keyboard & Mouse Gen2 AI - US English 4X31R64453 - Black
Average customer rating
4.5
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
8
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Lenovo - Essential Wireless Combo Keyboard & Mouse Gen2 AI - US English 4X31R64453 - Black
Posted by: FIRMAH Architecture
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Both the keyboard and mouse come in one box. They are easy to connect to laptops, and I have never had a problem with this wireless combo. I keep purchasing more as my company grows.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: good thanks
from Las Vegas, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] As described, works good yes good, very good all good
Written by a customer while visiting lenovo.com
Posted by: MikeSM
from Long Island NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice laptop - super easy to transition from my old laptop
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: Scottstuard
from Boise idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pick up Legion 7a Gen 11 AMD (16″) with RTX 5060. Wanted laptop with more vram. But unfortunately 5060 is only laptop I can charge in my work truck. But laptop have great performance and amazing looking screen . Definitely love the white laptop no finger prints. Definitely worth every penny.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: J B C
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I finally stopped buying Dell pcs because of poor quality and reliability. This is my 2nd Lenovo laptop and I couldn't be more pleased.
I do lament the loss of the 3 "mouse" buttons however. The new laptop appears to run cooler as well.
All around it's a solid product at a good price.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: OldTox
from Southeastern PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a good laptop with the functionality most people need. Lots of slots for peripherals, a good sized screen, and nice keyboard. It can be a bit slow connecting to websites it hasn't been to before, which is a bit weird. Overall, a solid machine.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: PC Buyer
Verified Purchase:Yes
The laptop is delivering as promised. However, I’ve spent 3 weeks and countless escalations with Lenovo support to activate the Office package that I purchased with my laptop. And that was is with an upper tier support add on. Look elsewhere if you are looking for a stemless startup and/or service experience.
Response from lenovo.comBy Thomas DSouza, Lenovo, November 12, 2025
Hello,
Thank you for sharing your experience. We’re glad to hear the laptop is performing as promised, but we’re truly sorry for the challenges you faced activating the Office package. Spending weeks and multiple escalations, especially with an upper-tier support plan, should never be part of the setup experience, and we understand how frustrating that must have been.
Your feedback is extremely valuable, and we’ve shared it with our support and operations teams to help improve both the activation process and the overall service experience. We want to ensure future customers have a seamless start without unnecessary delays. If you still need assistance or have any unresolved concerns, please reach out to our support team at 1-855-253-6686 and we'd be glad to assist you.
Regards,
Thomas, Lenovo
Thank you for sharing your experience. We’re glad to hear the laptop is performing as promised, but we’re truly sorry for the challenges you faced activating the Office package. Spending weeks and multiple escalations, especially with an upper-tier support plan, should never be part of the setup experience, and we understand how frustrating that must have been.
Your feedback is extremely valuable, and we’ve shared it with our support and operations teams to help improve both the activation process and the overall service experience. We want to ensure future customers have a seamless start without unnecessary delays. If you still need assistance or have any unresolved concerns, please reach out to our support team at 1-855-253-6686 and we'd be glad to assist you.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Quinn Jones
from Phoenix AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The wireless keyboard is great. It has a soft quiet touch. I like no more wires on my desk.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com