Customer reviews from ATT.com
Apple - Refurbished Excellent - MagSafe Charger (1 m) - White
Average customer rating
3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Apple - Refurbished Excellent - MagSafe Charger (1 m) - White
Customer Rating
1
Crap doesn’t work
on March 10, 2026
Posted by: Southrnbelle
from White Pine TN
Doesn’t work at all, and it’s like jumping through hoops to try and return it.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 3, 2026
Hi there!
We’re sorry to hear your Apple MagSafe Charger isn’t working and that returning it has been such a hassle. That isn't the experience we want for you, and we’d like to step in and simplify this right away.
Since it is not working, you are eligible for a warranty exchange; please visit att.com/support/article/wireless/KM1008478 for more details. And if you need further assistance, don't hesitate to reach out to our support team at att.com/support.
We’re sorry to hear your Apple MagSafe Charger isn’t working and that returning it has been such a hassle. That isn't the experience we want for you, and we’d like to step in and simplify this right away.
Since it is not working, you are eligible for a warranty exchange; please visit att.com/support/article/wireless/KM1008478 for more details. And if you need further assistance, don't hesitate to reach out to our support team at att.com/support.
Written by a customer while visiting ATT.com
Posted by: Vira H
Verified Purchase:Yes
Doesn’t charge as fast it claims to and it gets super hot to the touch sometimes that ai need to in charge to cool it down.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, February 25, 2026
Hello there!
Thank you for sharing this concern with us, Henri.
We completely understand how frustrating it can be when the products we buy don't perform as expected.
Some things that could reduce heat while charging:
-Try charging without a case to see if heat drops. If it does, consider a thinner or official MagSafe‑certified case.
-Avoid charging on soft surfaces (beds, couches) and keep it away from direct sunlight or warm rooms. High ambient temperatures significantly increase heat buildup.
-Let the phone rest during charging for cooler operation. Avoid using the phone while charging. Activities like gaming, video calls, or GPS navigation add extra heat on top of charging.
-For faster charging, Apple suggest pairing the MagSafe Charger with a 30W power adapter.
-If the charger becomes uncomfortable to touch or your iPhone pauses charging (e.g., stops at 80–84%), that’s a built‑in safety feature. Unplug the charger for a few minutes and resume charging once it cools.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
You could also visit your nearest AT&T store for warranty support. Our team is always happy to assist.
Your feedback is very valuable. It helps us see where improvements are necessary.
Thank you for submitting your review and being part of AT&T.
Thank you for sharing this concern with us, Henri.
We completely understand how frustrating it can be when the products we buy don't perform as expected.
Some things that could reduce heat while charging:
-Try charging without a case to see if heat drops. If it does, consider a thinner or official MagSafe‑certified case.
-Avoid charging on soft surfaces (beds, couches) and keep it away from direct sunlight or warm rooms. High ambient temperatures significantly increase heat buildup.
-Let the phone rest during charging for cooler operation. Avoid using the phone while charging. Activities like gaming, video calls, or GPS navigation add extra heat on top of charging.
-For faster charging, Apple suggest pairing the MagSafe Charger with a 30W power adapter.
-If the charger becomes uncomfortable to touch or your iPhone pauses charging (e.g., stops at 80–84%), that’s a built‑in safety feature. Unplug the charger for a few minutes and resume charging once it cools.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
You could also visit your nearest AT&T store for warranty support. Our team is always happy to assist.
Your feedback is very valuable. It helps us see where improvements are necessary.
Thank you for submitting your review and being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Liam Willson
from Tampa Bay, FL
Verified Purchase:Yes
Charges fast, and is super convenient to utilize.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RJMK
from OKC
Verified Purchase:Yes
Good charger, should be very useful
I would recommend this to a friend!
Written by a customer while visiting ATT.com