Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,566 Reviews)
Rating breakdown 6,566 reviews
5 Stars
5,427
4 Stars
924
3 Stars
133
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Fast and reliable
on August 14, 2025
Posted by: GOLDFISHMORTY96
[This review was collected as part of a promotion.] Galaxy AI helps me find things fast in videos online or in pictures. Also in finding content creators on other platforms.
Value
5
Written by a customer while visiting Samsung US
Posted by: Derry Tidmore
Expertise:Intermediate
Verified Purchase:Yes
This phone is excellent. Great battery life, productive, and very efficient!
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Julio T
from Berwyn, IL
Expertise:Intermediate
Verified Purchase:Yes
I absolutely hated the constant push for you to use the AI features that no one asked for. The phone did not feel like an upgrade spec wise either.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
1
Response from Samsung USBy R&R Team, August 14, 2025
Hey there Julio T, we appreciate your feedback on your Samsung Galaxy S25+. We know that getting a new device can take time to align the settings and features to your preferences. We have provided a link to the complete manual to your device to help you disable any features you are not finding you need in your daily usage. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Top tier phone
on August 14, 2025
Posted by: Carl602665
[This review was collected as part of a promotion.] This phone is great. Everything runs super smooth and I've gotten a few complements that the screen and images are so vibrant. The implementation of the "Galaxy AI" side bar has been helpful in selecting text and items I normaly wouldn't be able to. Highly recommend.
Value
5
Response from Samsung USBy R&R Team, August 14, 2025
Hi there Carl602665, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear how great you think your new device is to you, and that you are enjoying the exploration and usage of Galaxy AI features. We have provided a link to the manual for your device to assist you with additional features of Galaxy AI that you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
It's an amazing phone but...
on August 14, 2025
Posted by: sh1nelikeadiamond
[This review was collected as part of a promotion.] It's an amazing phone but I've been having some issues.scrolling stops sometimes I would have to restart the phone every time or even use galaxy Ai to restart it for me because can't scroll to the power setting at least the Ai functions and it comes in handy. The phone is sleek and is comfortable to hold.
Value
4
Response from Samsung USBy R&R Team, August 14, 2025
Hi there Sh1nelikeadiamond, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear how pleased you are with the features and capabilities of your device. We have provided links to a few articles to help you with the freezing you mention experiencing with your device. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions about any of your Samsung products. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about the phone Galaxy AI is a g
on August 13, 2025
Posted by: Galaxyscroller
[This review was collected as part of a promotion.] It's so easy to use the Galaxy AI features are really cool and fun to use I love everything about the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted & more
on August 13, 2025
Posted by: LoveforTechnology
[This review was collected as part of a promotion.] So I just got the Samsung Galaxy S25+ and it is truly a masterpiece. I love the light-weight of the phone but also doesn't feel cheap. You can tell when something is made with love and this device has stole my heart. It has an efficient OS and amazing video and camera quality. Did I mention Galaxy AI? It is amazing to be able to edit pics with a swipe of a finger or search or translate with one quick step. It is definitely the innovation I love from Samsung that keeps me coming back. I could go on and on but I'll leave you with this, if you want an affordable phone with a great design, beautiful video and picture & the power of new age technology at your hands, look no further than the Samsung Galaxy S25+!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This Phone has a great UI and Screen
on August 13, 2025
Posted by: Sethka
[This review was collected as part of a promotion.] The evolution of technology continues to reshape our daily interactions with devices, and the landscape of smartphones is no exception. A paramount example of this progress is exemplified by the recent advancements in mobile technology. One standout feature of this new device is its incorporation of cutting-edge artificial intelligence capabilities. The device's display panel, an essential component, has also undergone significant enhancements. The sheer screen size offers an immersive experience, beneficial for multimedia consumption and productivity tasks. The user interface has been optimized to leverage the expansive screen real estate efficiently. The advantages of this combination are further amplified by the device's integration of advanced features. The integration of sophisticated AI algorithms enhances various functionalities, from image processing to intelligent task management. Overall, the smartphone represents a significant leap forward in mobile technology.
Value
4
Written by a customer while visiting Samsung US