Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,567 Reviews)
Rating breakdown 6,567 reviews
5 Stars
5,427
4 Stars
925
3 Stars
133
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Perfect phone for work and play!
on October 10, 2025
Posted by: Cmfj86
[This review was collected as part of a promotion.] The galaxy ai is another level but also great for gamingThis product is well-suited for gaming applications. Never worried about that match losing lag, wonderful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeffrey
Verified Purchase:Yes
Luv this phone. It has a great camera and a ton of ram!
Response from Samsung USBy R&R Team, October 10, 2025
Hey Jeffrey, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are so happy to hear that you are so in love with this device, and finding the camera so amazing for your photos and videos. We have provided a link to the complete manual for your device to assist you further with features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing features! Including picture quality
on October 9, 2025
Posted by: Mochaluv
[This review was collected as part of a promotion.] I use my phone for personal life, school, and work. The amount of storage is mind blowing! I was blown away by the picture quality while zooming in or out; I have never seen a phone with as great of pictures using zoom features. Galaxy AI has helped a ton with making day-to-day notes of tasks I need to complete on-time, including managing my budget. The sound quality is also great, much better than any phone I've owned yet.
Value
4
Response from Samsung USBy R&R Team, October 10, 2025
Hi there Mochaluv, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that this device has been able to help you streamline so many processes of your day whether personal, professional, or educational. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
90% perfect for my needs
on October 9, 2025
Posted by: Dispatcher247
[This review was collected as part of a promotion.] Galaxy s25+ has been a great upgrade.
Galaxy AI had a very small learning curve. Overall I'm pleased with the design, features & battery life.
Wifi & Bluetooth are excellent, never a dropped connection.
Would like to see expandable storage instead of cloud based options.
Galaxy AI had a very small learning curve. Overall I'm pleased with the design, features & battery life.
Wifi & Bluetooth are excellent, never a dropped connection.
Would like to see expandable storage instead of cloud based options.
Value
4
Written by a customer while visiting Samsung US
Posted by: B Tab
Verified Purchase:Yes
Slow brand new phone everything is low like old phone
Performance
1
Value
1
Response from Samsung USBy R&R Team, October 10, 2025
Hi there B Tab, thank you for your feedback on your Samsung Galaxy S25+. We know how important your phone is to you, and how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a few articles to help you adjust the refresh rate, and maximize the speed of your phone. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, everything I need
on October 9, 2025
Posted by: Oldguy
[This review was collected as part of a promotion.] Great phone that dies everything I need. Its super fast and doesn't lag as I'm streaming while traveling for work. The Hotspot is a necessity for me while I'm on the road.
Great wallet. Its saved me when I left my conventional wallet at home and I was out of gas. I had a card saved and was able to use it at thr pump in an emergency.
Saving boarding passes is easy and super helpful.
AI features are great useful for both work and leisure.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25+ is a BEAST. Hands down best phone on
on October 9, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] ⭐⭐⭐⭐⭐ — Samsung S25+ Is a Beast
The S25+ absolutely crushes it. Super fast, smooth, and powerful — no lag, no slowdown, just performance. The screen is gorgeous (Samsung still rules displays), the battery lasts all day with quick charging, and the camera is next-level — sharp, realistic, and great even in low light.
It feels premium in the hand, not too big, not too small — just right. The AI tools are actually useful, not just hype.
Bottom line: the S25+ hits that sweet spot of power, design, and reliability. Easily the best phone Samsung’s made in years.
The S25+ absolutely crushes it. Super fast, smooth, and powerful — no lag, no slowdown, just performance. The screen is gorgeous (Samsung still rules displays), the battery lasts all day with quick charging, and the camera is next-level — sharp, realistic, and great even in low light.
It feels premium in the hand, not too big, not too small — just right. The AI tools are actually useful, not just hype.
Bottom line: the S25+ hits that sweet spot of power, design, and reliability. Easily the best phone Samsung’s made in years.
Value
5
Response from Samsung USBy R&R Team, October 9, 2025
Hello Aaronmreidhead, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are ecstatic to hear how amazed you have been with the usage and capabilities of this device. We are so happy to hear that you are finding it pleasing in appearance, and that Galaxy AI is so helpful to your every day. Please, reach out to us again in the future if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Good overall
on October 9, 2025
Posted by: RafaelCantarela
[This review was collected as part of a promotion.] Very good device overall, fast and smooth, has a good screen size and resolution. Some Galaxy AI features helps a lot, I think the cameras cold be a little better like the Ultra and there's more room to improve the front camera quality.
The battery could be bettsr as well, if you are a hard use, probably you'll need to charger it around 5-8pm.
The battery could be bettsr as well, if you are a hard use, probably you'll need to charger it around 5-8pm.
Value
4
Response from Samsung USBy R&R Team, October 9, 2025
Hey there RafaelCantarela, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25+. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US