Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8 out of 5
4.8
(6,566 Reviews)
Open Ratings Snapshot
Rating breakdown 6,566 reviews
5 Stars
5,427
4 Stars
924
3 Stars
133
2 Stars
40
1 Star
42
86%of customers recommend this product. 
(
170 out of 198
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
I'm glad I upgraded
on February 27, 2026
Posted by: David
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
The new Galaxy S25+ that I upgraded to is great. I had the ZFold 4 before and it was bulky and the center screen broke with just over a year of use. This phone is lighter, faster, and fits my needs much better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 2, 2026
Hi there David, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are pleased with the enhanced speed, lighter device, and feel of your new device in your hand. We have provided a link to the complete manual for your device to help you fully discover the enhanced features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on February 26, 2026
Posted by: Larry
Expertise:Expert
Verified Purchase:Yes
great upgrade from Z5 flip. camera, screen, battery life are far superior. and the AI is great
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hey there Larry, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We love hearing how pleased you are with the upgrade to your new device, and that you are finding the camera, display, and battery life to be enhanced, and that you are enjoying the usage of Galaxy AI. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25+ by Samsung
on February 26, 2026
Posted by: Merle
Verified Purchase:Yes
Enjoy our S25+ phone. It's our primary communication device and is working as defined.
Response from Samsung USBy R&R Team, February 26, 2026
Hi Merle, we appreciate your feedback on your Samsung Galaxy S25+. We love hearing how much you enjoy the usage and capabilities of your device, and find it to operate as expected. We have provided a link to the complete manual for your device to help you maximize your experience. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get it
on February 26, 2026
Posted by: Skyline
from Texas
Expertise:Expert
Best battery best everything highly recommend the s25+
Response from Samsung USBy R&R Team, February 27, 2026
Hey Skyline, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We couldn't be happier to hear that you are loving the battery life and enhanced capabilities of your device. We have provided a linkt o the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost perfect.
on February 24, 2026
Posted by: Dan P
Expertise:Intermediate
Verified Purchase:Yes
It's not what I like but what I don't like. The volume and on buttons are on the same side. And I never hit the one I want, because they're so close. If not for this I'd give a 5 star!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 25, 2026
Hey Dan P, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are overall pleased with the features and usage of your device. We know it can take time to adjust to differences in the design and layout of your device, and that it can be frustrating as you adjust to these differences. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25+
on February 22, 2026
Posted by: Zeke
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
Great upgrade to the S22+! Battery life is the biggest win on this phone for me. While it is faster all around, the battery improvements are very noticeable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Zeke, thank you for your feedback on your Samsung Galaxy S25+. We are thrilled to hear that you are so pleased with upgraded features and capabilities of your new device from your previous device. We have shared a link to the complete manual to help you fully discover the enhanced capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Beautiful Coral Color
on February 19, 2026
Posted by: Sharmy
Verified Purchase:Yes
Nice phone. Great photos. Having a bit of an issue with the touch screen. Other than that, I really like this phone and all of it's features.
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Sharmy, we appreciate your feedback on your Samsung Galaxy S25+. We are pleased to hear that you are enjoying the camera quality, and available features on your new device. We have provided a link to an article to help you with the display responsiveness you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is great
on February 19, 2026
Posted by: Mikejg5
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
So far so good the phone seems fast comfortable however the charging rate seems to be slow.
I would recommend this to a friend!
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Mikejg5, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are happy to hear that you are pleased with the inital usage of your device and that this device feels comfortable in your hand for prolonged usage. We have provided a link to an article to help you with the charging speed of your device. We have also shared a link to the Samsung Support Team to assist you if this experience continues with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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