Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(6,562 Reviews)
Rating breakdown 6,562 reviews
5 Stars
5,424
4 Stars
923
3 Stars
133
2 Stars
40
1 Star
42
86%of customers recommend this product.
(
170 out of
198)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Galaxy S25+
on August 17, 2026
Posted by: TigahB8
[This review was collected as part of a promotion.] I chose my Galaxy S25+ because I have always loved Samsung products. I will never chose another brand. They are reliable products. They are durable and easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2026
Posted by: Cheche
[This review was collected as part of a promotion.] Between managing a busy work schedule and keeping up with daily family life, I need a phone that works as hard as I do without getting in the way. When it came time to upgrade, I chose the galaxy s25+ because it meets my needs perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone automatically updates on its own
on August 17, 2026
Posted by: Whatever
[This review was collected as part of a promotion.] This is my first Galaxy phone and for the most part its ok. It runs slow often and I have to restart it more than I think I should. The main issue I have is the automatic system updates that randomly shut my phone off while I'm using it. "these ppl never know what I'm using my phone for and yet it just restarts whenever it wants to" is the statement I say to myself almost every time SMH. If it wasn't for that I wouldn't have any issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product was difficult to use at first easier.
on August 17, 2026
Posted by: Belladonna
[This review was collected as part of a promotion.] This product was difficult to use at first easier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on August 17, 2026
Posted by: Gizzy1
[This review was collected as part of a promotion.] I chose samsung over any other phone. Its very convenient with its design. I love the features it has. It makes life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does it all
on August 17, 2026
Posted by: LoveIt
[This review was collected as part of a promotion.] I chose this device after reading all about it. Integrated ai was the reason I chose it. I stayed with it because everything else it does. Its my laptop/phone/occasion gaming system. It never fails at any of that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so disability friendly
on August 17, 2026
Posted by: Violetadelia1
[This review was collected as part of a promotion.] I chose to keep this phone after it was sent to me as an insurance replacement cuz it was better then my last one but still not as disability friendly or accessible as I want it to be
Value
2
Response from Samsung USBy R&R Team, August 20, 2026
Hello Violetadelia1, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We understand how important specific features and uses are to you. Without knowing what features are not meeting your needs, we have provided a link to the full manual to help you discover and customize your device. We have also shared a link to the Samsung Support Team to assist you if you prefer assistance directly through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone suits my needs.
on August 17, 2026
Posted by: Richard313
[This review was collected as part of a promotion.] I chose the s25+ for its memory, speed, reliability and battery power. The phone responds quickly, charges fast and keeps charge well. I use it mostly for email communications, talking, texting, picture taking, exploring AI applications, mapping, video supervision as a caregiver, short time rental business, etc. I depend on this phone to work reliably. So far so good. I'm using yahoo email app, but I wish for a more comprehensive email app. Photo and video quality are very good. Sound is pretty good too. I'm happy with this phone.
Value
4
Written by a customer while visiting Samsung US