Customer Reviews for Oura - Refurbished Excellent - Ring 4 - Smart Ring - Size Before You Buy with OR4 Sizing Kit - Size 10 - Black - (2024)
Customer Rating
2
Broken within few weeks
on August 20, 2025
Posted by: Jon33
Buyer beware. I picked up my Oura Ring 4 black on August 1st of this year. The casing and the ring separated last night, August 19th, even though I had been extra careful about its use. This apparently is a KNOWN defect in the Oura Ring 4 design, as they have an open letter addressing it. I am having a horrible time trying to get it replaced, there is no person at the company to talk to...only AI chats, with the promises that I will be contacted "in 24 hours". I did give it 2 stars because for awhile, I was able to enjoy the ring and it worked. But now I'm worried about continued stability and a replacement one breaking again due to the same defect. How many times will I have to run this circus?
my wife, son , his fiancee and I bought rings in June and we think they are helpful
Response from ouraring.comBy ŌURA, Social Care Team, August 16, 2025
Hi, John. We love hearing that you're enjoying your Oura Ring! If you ever have any questions, we're always here to help: [https://spklr.io/6420BGp5i]. Thanks for taking the time to share your feedback, we truly appreciate it. - Rebecca, Oura Social Care Team.
It’s okay. It doesn’t always register my steps. It didn’t record about 5000 steps today.
No, I would not recommend this to a friend.
Response from ouraring.comBy ŌURA, Social Care Team, August 16, 2025
Hi there. Thanks for sharing your thoughts. We’re continuously working to improve our products and the accuracy. Please feel free to reach out to our dedicated Member Care Team so we can make sure your ring is working as expected:: [https://spklr.io/6429BGpyx]. - Rebecca, Oura Social Care Team.
Very unhappy with it, battery dies fast doesn’t track my workouts I would give zero stars but there’s no option for that
Response from ouraring.comBy ŌURA, Social Care Team, August 15, 2025
Hi there, We're really sorry to hear about your experience. It sounds frustrating and we want to make it right. Please reach out to us so here: [https://spklr.io/6429BGuk9] so we can help address the battery and tracking issues you're facing. - Sarah, Oura Social Care Team.
What a great product! I really am loving this ring and the data it does collect. I look forward on becoming healthier with my new ring! Thank you Oura Ring!!