Customer reviews from Garmin
Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Average customer rating
4
(421 Reviews)
Rating breakdown 421 reviews
5 Stars
213
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
25
Customer Reviews for Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Customer Rating
4
Overall great activity watch
on April 5, 2023
Posted by: CatherineG
I have worn Garmins for years and have evolved from just using a Forerunner during an activity to a Vivosmart, to now the Lily. What I like about the Lily is that it is a little more stylish for my very small wrist and it has a watchband that can be changed (unlike the Vivosmart). The numbers are big and bright enough that I can see them outdoors. My only complaint is that it must pair with my phone for distance when I would be fine with just a steps-based estimate.
Written by a customer while visiting Garmin
Customer Rating
3
Watch band very small, short battery life
on April 13, 2023
Posted by: Anonymous
Overall I do like this watch. It has a classy look to it, instead of your normal smart watch looks. There are some cons - the wrist band is very small. I can latch it, but it has to be tight with no extra room. I’m not sure why they made it so small. . The battery only lasts a few days before having to recharge, which is a pain compared to other watches I have worn. I also find the display to be very light, can be hard to read in certain light.
Response from GarminBy Cecil with Garmin, Fitness, April 13, 2023
We are sorry to hear that you are having issues like that. We would encourage you to start out on our support page for assistance with the device and also to give you a way to contact our team for assistance as well.
Battery Tips:
https://support.garmin.com/en-US/?faq=zzvjpNY00Y5QkQop0QU3L9&productID=698519&tab=topics&topicTag=region_batterytips
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also reach out to our team at: product.support@garmin.com
Battery Tips:
https://support.garmin.com/en-US/?faq=zzvjpNY00Y5QkQop0QU3L9&productID=698519&tab=topics&topicTag=region_batterytips
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also reach out to our team at: product.support@garmin.com
Written by a customer while visiting Garmin
Customer Rating
2
Lilly watch
on April 13, 2023
Posted by: Jannean
Not the best watch I have had got it instead of a fit bit . Going back to my fit bit watch . Just not as good as other watches .
Response from GarminBy Cecil with Garmin, Fitness, April 13, 2023
We are sorry to hear about your experience and we would encourage you to reach out to our team so that we can get the details from you and assist you further. Thank you for posting a review.
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also email our team at: product.support@garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also email our team at: product.support@garmin.com
Written by a customer while visiting Garmin
Customer Rating
2
Disappointed
on April 16, 2023
Posted by: Lily ☹️
I bought this several months ago, and it seemed to work at first. But the last month or so it is not tracking correctly; some miles are short and some are way long, and it varies from day to day. I use the same routes and want to know my speed, so that isn't accurately calculated. I use our treadmill sometimes so I know how far off the Lily is from mile to mile. I am very disappointed in this product.
Response from GarminBy Cecil with Garmin, Fitness, April 19, 2023
Thank you for reaching out to our team for assistance. We would encourage you to check that the software on the device is up to date. Please check it using Garmin Express on your computer, if you find that it is already up to date or that an update does not help with the issue then please reach out to our team for further assistance.
Garmin Express:
https://www.garmin.com/en-US/software/express/windows/
Lily Spoort:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Garmin Express:
https://www.garmin.com/en-US/software/express/windows/
Lily Spoort:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Not Impressed
on April 21, 2023
Posted by: nywitch
I purchased this Garmin product after having and using other Garmins. This one is definitely not my favorite, although I do like the color and size. I don't like that as I'm walking, I can't see the amount of steps changing. Also, it doesn't take into account when I go up a flight of stairs.
Response from GarminBy Cecil with Garmin, Fitness, April 27, 2023
We are sorry that you are having an experience like this and would ask that you reach out to our team so that we can get more information from you and assist you further. Thank you for posting a review.
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also email our team at: productsupport@gamrin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also email our team at: productsupport@gamrin.com
Written by a customer while visiting Garmin
Customer Rating
4
Still adjusting
on April 28, 2023
Posted by: Cac3847
This replaced my Fitbit because it would not stay connected to bluetooth. I depend on the alarm but can't feel it enough to wake me. I also can't see the watch outdoors. I have all settings set to the highest level. I like all the other features
Written by a customer while visiting Garmin
Customer Rating
2
Stopped working on my very first run
on May 4, 2023
Posted by: Pinup Princess
Actually loved this device until it stopped working mid way thru my very first run!
Only had it a couple of weeks! I have been working with Garmin CS so I'm not sure what will happen but I'm very very disappointed because the size and style and functionality was exactly what I was looking for. I got the Lily small because I have very small wrists and it fits perfectly. I would have given it more stars if it didn't stop working.
Only had it a couple of weeks! I have been working with Garmin CS so I'm not sure what will happen but I'm very very disappointed because the size and style and functionality was exactly what I was looking for. I got the Lily small because I have very small wrists and it fits perfectly. I would have given it more stars if it didn't stop working.
Response from GarminBy Cecil with Garmin, Fitness, May 5, 2023
Thank you for reaching out to our time for assistance and we are sorry to hear that you had an issue like that. Please stay in touch, the device should be under warranty and we will get this taken care of for you.
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin
Customer Rating
5
Garmin is ahead of the game.
on May 11, 2023
Posted by: LoveGarmin
I have owned fitness watches from Fitbit, Amazon, and Bellabeat and this is the best. It's simple and small. It's a realistic ladies watch size. I couldn't stand all the other smart watches size. I like the features but I wound up not wearing it much because they were too big. This is such a great watch, and well made. Garmin seems to have the most accurate data, and also more features. My Fitbit was always off, they also seemed to always die right when the warranty expired. The only thing about this watch I don't like is the battery life. My large smartwatch lasted over a week, this small black and white tracker last 2 maybe 3 days.
Written by a customer while visiting Garmin