Customer reviews from Garmin
Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Average customer rating
4
(421 Reviews)
Rating breakdown 421 reviews
5 Stars
213
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
25
Customer Reviews for Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Customer Rating
5
Great features. Not too big.
on January 18, 2023
Posted by: Rupert
I upgraded to the Lily from the Venu Square. It has all the features I need and want, but it is smaller and prettier. It has worked perfectly so far. Very happy with it.
Written by a customer while visiting Garmin
Customer Rating
2
Disappointed
on January 19, 2023
Posted by: Neats
I need to reach out to customer support - according to this model even after 12 hours of sleep my body battery doesn't get above 5. I'm more "stressed" while sleeping than working. Set up adjustments don't stick and have to be reset repeatedly. no altimeter on this model despite its very large size. I like the displays, but prefer my vivofit4 - at least it thinks I actually rest.
Response from GarminBy Cecil with Garmin, Fitness, January 27, 2023
We are sorry to hear about your experience with the watch and would ask that you reach out to our team for assistance with the device so that we can get more details from you and work on a solution with you. Thank you for posting a review.
Please reach out to our team at: product.support@garmin.com
Lilly Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Please reach out to our team at: product.support@garmin.com
Lilly Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin
Customer Rating
5
Lily Watch
on January 20, 2023
Posted by: Lily Watch
I do love the watch, but the mileage is way off and very frustrating. We’ve looked at everything. Online blogs support that there are issues with accurate mileage readings.
Response from GarminBy Cecil with Garmin, Fitness, January 27, 2023
Thank you for posting a review. We are happy to hear you are using the device but would ask that you reach out to our team about the mileage issue that you are experiencing.
Please reach out to to our team at: product.support@garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Please reach out to to our team at: product.support@garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin
Customer Rating
4
Don’t like the inaccuracies of the sleep tracking
on January 25, 2023
Posted by: Kyamarie92
I bought the Lily about 3 months ago when I switched from Fitbit. I like the lily, though I will say, Fitbit was WAY more accurate with sleep tracking. The main reasons I have a smart watch are steps and sleep tracking so I am pretty dissatisfied in that aspect. Though there are other features, like workout tracking and music control which I like more than Fitbit.
Response from GarminBy Cecil with Garmin, Fitness, January 26, 2023
Thank you for posting a review we appreciate it. We would encourage you to reach out to our team so that we can get more details from you on what you are experiencing with the sleep feature. Thank you for posting a review.
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Sleep Feature:
https://support.garmin.com/en-US/?productID=698519&tab=topics&topicTag=region_sleeptracking
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Sleep Feature:
https://support.garmin.com/en-US/?productID=698519&tab=topics&topicTag=region_sleeptracking
Written by a customer while visiting Garmin
Customer Rating
5
Great durability
on January 29, 2023
Posted by: L&DNurse
My husband bought me this watch for my birthday and it is a perfect fit. I love the design on the watchface and how durable it has been.
Written by a customer while visiting Garmin
Customer Rating
5
Love the Lily!
on January 29, 2023
Posted by: Altagirl
Stylish, comfortable, easy to use, has all the features that I need!
Written by a customer while visiting Garmin
Customer Rating
1
Lily warch
on February 3, 2023
Posted by: Karlenek
I bought this 2 weeks ago and it never comes on.. constantly shaking my wrist and tapping it.. and it takes forever to come o
Response from GarminBy Cecil with Garmin, Fitness, March 31, 2023
We are sorry that you are having issues like that and we would ask that you reach out to our team so that we can get more information from you and work on a solution with you. Thank you for posting a review.
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also reach out to our team at: product.support@garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
You can also reach out to our team at: product.support@garmin.com
Written by a customer while visiting Garmin
Customer Rating
3
Super cute, messages a little too small
on February 5, 2023
Posted by: Lisa M C
My Fenix 6s was out for repair, so I bought the lily because it is so cute and had messaging, sleep tracking, workouts, hr monitoring etc. I love the way it feels and looks. It's so light compared to my fenix. The touchscreen is a little unpredictable. Sometimes I would have trouble turning it on. Once it turned off in the middle of my run. I wanted to keep this as my going out/weekend watch but I'm 48 and the messages were just a little too small. I'm hoping they make a lily 2 with bigger texting and a little better touchscreen!
Response from GarminBy Cecil with Garmin, Fitness, March 30, 2023
Thank you for posting a review we appreciate it. Sorry that the messaging was not large enough on the screen however due to the size of the device it does limit what can be seen at one time. We would encourage you to reach out to our team so that we can get more details from you as well.
Please reach out to our team at: product.support@garmin.com
Lily Sport Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Please reach out to our team at: product.support@garmin.com
Lily Sport Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin