Customer reviews from Garmin
Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Average customer rating
4
(421 Reviews)
Rating breakdown 421 reviews
5 Stars
213
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
25
Customer Reviews for Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Customer Rating
3
Great except…
on September 25, 2021
Posted by: RuffMom
As a watch it works most of the time. When I tried to use the fitness aspects outdoors however, it stops a few minutes into the workout.
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
We are sorry to hear that you are having issues like that, we would ask that you reach out to our team for further assistance so that we can get the details from you and work on a solution. Thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Small, lots of features, and Pretty
on September 26, 2021
Posted by: Taramomhealthcareworker
This watch had all the features I was looking for but not as expensive as some of the other garmin watches. I was pleasantly suprised at how small this watch was and how pretty the
color is. It is small enough that it is comfortable when sleeping. Very happy with this watch please dont discontinue.
color is. It is small enough that it is comfortable when sleeping. Very happy with this watch please dont discontinue.
Written by a customer while visiting Garmin
Customer Rating
3
Great device with a huge problem
on September 26, 2021
Posted by: Kevin M.
Love the device, but there is a firmware problem that makes the screen lock up 1-2 times a week. Garmin does not yet have a firmware update to fix this. Incledibly frustrating.
Response from GarminBy Cecil with Garmin, Fitness, September 28, 2021
Thank you for reaching out to us, we would encourage you to contact our team so that we can get the details of what you are experiencing so that we can work on a solution for you. Thank you for posting a review we appreciate the feedback.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
2
Pretty - But that’s It
on September 28, 2021
Posted by: Amanda_88
Unfortunately, this is the first Garmin device that I’ve had to return. The screen turned off on its own during outdoor activity (whether recording or not). I had to plug in to turn back on. Inconvenient. It also disconnected from my phone often. It looked so nice and I really wanted it to work out.
Response from GarminBy Cecil with Garmin, Fitness, September 28, 2021
We are sorry to hear about you experience with the device, if you have not yet returned the device we would encourage you to reach out our team for assistance with this issue so that we can get more details from you and work on a solution. Thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Easy to keep track of fitness goals
on September 29, 2021
Posted by: Love2Read4Fun
I love this watch! I bought the Lily to replace my vivosmart4 that I had (my brother's dog chewed it to bits in under 3 mins). I love that you can change the band if you want to, and the ease of usage is amazing!!! The battery drains faster if you have a bunch of text messages and emails come through it, other than that I have no complaints. The color is better in person (I got the orchid color one)
Written by a customer while visiting Garmin
Customer Rating
2
Just ok
on September 29, 2021
Posted by: Unhappy user
This is my 3rd Garmin. I was excited to finally have a smaller face watch. I am however disappointed with how difficult it is to use! I lift weights and loved that I could keep track of weight amount and sets on the vivo version. The watch screen is touchy and I seem to spend more time tapping to get it to register. The charger is a clip that must be positioned just right. Generally I keep my watches for 3 years. I can't see this happening with this one.
Response from GarminBy Cecil with Garmin, Fitness, September 30, 2021
We are sorry to hear about your initial experience with the device we would ask that you reach out to our team for assistance so that we can get more details from you and work on a solution, thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Great features, when it works.
on October 4, 2021
Posted by: SChristin
I bought this watch a couple of weeks ago. I was excited about the features that it advertised, and I loved the look. When the watch arrived, I was not disappointed by the look and the easy setup to connect it to my phone! I started exploring some of the options, and I was extremely happy with my purchase.
However, a couple of days in, I tried to use the activity feature for the first time when walking around a track with my family. The watch seemed to die within seconds of starting the activity. However, I knew the battery was getting low, so I figured that was the issue. The next day, while sitting at my desk at work, it incorrectly auto-detected activity 3 times in a row. I stopped it each time, and within an hour of that, the watch notified me of an update needing to take place. I assumed that fixed the problem. However, it hasn't. I have tried the walk, run, and hike activities, and each time, the watch face goes dead and it stops counting steps. I have noticed that it will still record the activity in time and distance, but not even being able to see the time while I'm exercising is very disappointing and makes the watch pretty much pointless. I read that if you turn off the auto detection it would still record steps and distance, but that hasn't worked either. I can start walking quickly, and within 30 seconds, the screen has gone blank and is unresponsive.
I know Garmin is aware of the issue as there is a post that says they are working on a fix. As of now, the temporary solution is to plug the watch up to the charger and it reboots. However the fix is extremely inconvenient and not very timely. Without knowing a time frame for said fix, it makes it difficult to continue to wait on the watch to be as great as I know it can be! I really like the watch, but without basic function, it isn't worth the money to hold out on a fix. As of right now, I plan to return it and perhaps purchase it again after the issue is resolved.
Response from GarminBy Cecil with Garmin, Fitness, October 6, 2021
Hi Christin, We are sorry to hear about your experience with the device, however we are releasing an update in about a day, we would encourage you to try updating your device if you have not yet returned it to the retailer yet. Again sorry for the issue and if you need further assistance please reach out to our team as well.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Love it!
on October 4, 2021
Posted by: Gaga5577
I love my new Garmin Lily, just wish more replacement bands were available. I sometimes have skin issues from silicone.
Written by a customer while visiting Garmin