Customer reviews from Garmin
Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Average customer rating
4
(421 Reviews)
Rating breakdown 421 reviews
5 Stars
213
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
25
Customer Reviews for Garmin - Refurbished Excellent - Lily Sport Smartwatch 34mm Fiber-Reinforced Polymer - Rose Gold - (2021)
Customer Rating
3
Mediocre at best
on September 15, 2021
Posted by: Triznick
The wrist movement doesn’t always turn it on. It sometimes gets stuck in activity mode or just won’t turn on at all. I’ve found attaching it to the charger usually kicks it back on
Response from GarminBy Cecil with Garmin, Fitness, September 16, 2021
We are sorry to hear about your experience with the device, we would encourage you to check the software on the device by using Garmin Express. If you find that the device is already up to date or if an update does not help with this issue please reach out to our team for further assistance.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
I don't have to water lock it!!
on September 16, 2021
Posted by: Funfun
I brought this to count my steps in my water aerobic classes and it does some much more. I just wish the band was longer or I could purchase a band for a lager wrist. I love my lily sport.
Written by a customer while visiting Garmin
Customer Rating
3
Style is great
on September 18, 2021
Posted by: J9w-g
I really like the look & style of the Lily. But can only give it three stars because the Lily has an issue with staying connected to the Bluetooth and will just stop working at least a couple times throughout the day. Tried to reset by going to Garmin express as directed but the option for a Lily is not on there. Frustrating.
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
we are sorry to hear about your experience with the device, we would encourage you to reach out to our team for further assistance so that we can get more information from you and work on a solution. Thank you for posting a review we appreciate the feedback.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Don’t work
on September 19, 2021
Posted by: Jbenne52
I bought over a month ago am sending back after setting up emergency contact contacted friend at 3!30 am I did not have watch on also could not get steps and other features
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
We are sorry to hear that you were having issues like that and had to return the device, we would encourage you for future reference and tor other customers to please reach out out our team for assistance with issues like that, so we can get more detail and work on a solution. Thank you for posting a review we appreciate the feedback.
Reach out to our team at: support.garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Reach out to our team at: support.garmin.com
Lily Support:
https://support.garmin.com/en-US/?productID=698519&tab=topics
Written by a customer while visiting Garmin
Customer Rating
1
Doesn’t work outside in sun
on September 24, 2021
Posted by: Dr Angela
Looks nice—but doesn’t work outside. Isn’t that the point of exercise?
Response from GarminBy Cecil with Garmin, Fitness, September 24, 2021
We are sorry to hear that you are having issues like that, we would encourage you to reach out to our team for assistance so that we can get more details on what you are experiencing and work on a solution. Thank you for posting a review we appreciate the feedback.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Hard to manage
on September 24, 2021
Posted by: Broken
Not happy with it . Too hard to find the workout features. I thought it would be easy.
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
We are sorry to hear about your experience with the device, we would encourage you to start out on the Garmin support page for assistance, and also this will give you a way to reach out to our team as well for further assistance as well. Thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
3
Looks nice but not functional
on September 25, 2021
Posted by: Lori229
I bought this watch because my Forerunner 45 died after 8 months. I loved that watch just wished it lasted longer. I bought the Lily to replace the last watch but it is not as good. Example; hard to see screen,
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
Hi Lori, we are sorry to hear about the experience you have had with the device we would ask you to reach out to our team so that we can get the details from you on what is taking place and work on a solution. Thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Doesn't work
on September 25, 2021
Posted by: mrs.r
I love the look of this watch. However, it turns off every time I go into the sun. As soon as sunlight hits the watch, it is dead. It can only be turned back on by connecting to the charger. Garmin support has been very nice and prompt with solutions, but none of them worked. They then issued a replacement. I was worried that it wasn't just one defective watch. I was right. The day I tried out my replacement, the exact same thing happened. I really wanted to like this watch as it fits great and is so pretty. I need to keep working in the sun, though, so it really isn't practical for me to keep this.
Response from GarminBy Cecil with Garmin, Fitness, September 27, 2021
We are sorry to hear about your experience we would encourage you to reach out to our team again so that we can get these details from you and work on a solution, thank you for posting a review.
Reach out to our team at: support.garmin.com
Reach out to our team at: support.garmin.com
Written by a customer while visiting Garmin