Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
1
Dependable?
on September 17, 2024
Posted by: PapaTJ
from Frederick, CO
I purchased a Westinghouse WGEN9500DF (via Amazon) a few months ago. Initially, it worked fine, the remote fob was a real plus (using it to power my 5th wheel, I didn't need to shut it down outside, at the generator). The problem arose when I simply moved the generator. I shut it down, relocated it, then...NO PUSHBUTTON START..NO REMOTE/FOB START (only started via recoil/pullcord).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
Yes...battery fine. No failure codes indicated.
So, since I need this generator, I'll be troubleshooting electronics myself (as generator will shutdown via fob but will not start).
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, September 18, 2024
Hi,
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your feedback. We're truly sorry to hear about the issues you're experiencing with your generator, and we appreciate you bringing this to our attention—it helps us continually improve. At your earliest convenience, please contact us at westinghousevip@wpowereq.com, and we will work to resolve the matter.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy Operation
on September 30, 2024
Posted by: Poppy 01
Purchased this ahead of possible hurricanes. Easy to set up, and easy to operate. Instructions are clear. Dual fuel is a great feature to have. Plenty of outlets.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
HORRIBLE User Manual, The product might be okay
on October 15, 2024
Posted by: FrustratedbyMiltonandW
from Tampa, FL
The user manual looks like it was written entirely by a lawyer who has never seen let alone used a generator.The English language portion is 31 pages long and at least 85% "NOTICE" "DANGER" "CAUTION" or "WARNING" etc Additionally, it mentions things that it never tells you how to use or even where it's located like the "Eco Mode Switch." Also, it has a dial selector for the type of fuel that makes it look like you can "mix" the type of fuels but it never states whether this is possible or why they have a selector like this (maybe that's the Eco Mode Switch, nothing indicates that). As I indicated, this may be a decent product. I just finished using it for 5 days and it performed well enough but I don't really have any idea if I got the best out of it.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 21, 2024
Hi,
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Brand New Generator fail
on March 1, 2025
Posted by: Mr.1970
from Fort Worth Tx
I purchased a brand new generator from a local hardware store and it will not turn on.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 11, 2025
Hello,
Thank you for your review. We’re truly sorry to hear about the issues you’re experiencing with your unit and appreciate you bringing them to our attention. Our customer support team is ready to assist you—please reach out to us at support@wpowereq.com or 1-855-944-3571, and we’ll do our best to resolve this for you as quickly as possible.
Thanks,
Sydney, Westinghouse
Thank you for your review. We’re truly sorry to hear about the issues you’re experiencing with your unit and appreciate you bringing them to our attention. Our customer support team is ready to assist you—please reach out to us at support@wpowereq.com or 1-855-944-3571, and we’ll do our best to resolve this for you as quickly as possible.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Probably more features than needed.
on March 1, 2025
Posted by: Aerianna
from Pennsylvania
I have worked on and assembled many gas products in my lifetime and this was by far the easiest product to assemble. Started right up and sounds great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Reliable Generator
on March 2, 2025
Posted by: Sqwee21
from Bremerton, WA
Starts up on the first try every time I have had to use it during a power outage. Able to power all of the essential loads of my house.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse Generator
on March 13, 2025
Posted by: JennyN
from Oregon
It has been a pleasure working with Westinghouse. We have purchased a couple of generators from them and been very happy.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Sound Generator
on April 10, 2025
Posted by: HuskerFan
from Atlantic Beach, FL
Just purchased and am very happy with the overall quality and ease of operation.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com