Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
4
Powerful Generator
on October 17, 2022
Posted by: Roddrick
from Jacksonville, FL
I'm glad I finally bought a powerful generator for my home
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Poor service, quit running on gasoline
on October 27, 2022
Posted by: Rock 24
from Eads, Tennessee
Any excuse to void your warranty, left gas in carburetor for over 30 days now they tell me the warranty is voided, and this generator will not run on gasoline, only propane. I have to pay for repairing an eight month old generator.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, October 28, 2022
We are sorry that you have experienced an issue with your generator. Please Know that gas in the carburetor is a maintenance concern and an exclusion to the warranty. Your warranty for the unit covering manufacturer defects in material and workmanship is still in force and not voided. We are happy to discuss your concerns by reaching out to WestinghouseVIP@wpowereq.com
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome features
on November 2, 2022
Posted by: OviedoGEN
from Oviedo Florida
I bought this unit last week. It has all the features my Brigss and Stratton soes not have. Key fob start, 50 amp connector and addition 4k starting powe won me over.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Quick shipping, dual fuel, remote start.
on November 2, 2022
Posted by: Miguel G
from Delray Beach, FL
Bought for hurricane Ian, great generator. Nicely built.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features with a ST switch
on November 22, 2022
Posted by: Ran6162
from California
I bought the WGen 9500DF which works perfect for my needs we have power shutoff quite often so this wil work for my needs.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Rough Start
on December 10, 2022
Posted by: steelygurl
from NEPA
After trying to test start on a cold morning, found out that it has to be above 40F for this generator to run. Keep this in mind if your living in the frozen north.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Disappointed with warranty procedure
on December 12, 2022
Posted by: Feno
from NH
Sent as a gift. Don't have her Amazon info. Can't register without her user name, etc.
What a joke!
What a joke!
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, December 15, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Wont Start
on December 16, 2022
Posted by: Tusk B
from Washington
I hate writing this because my last gen same model worked fine with no problems. Received the Gen today it will not start. Talked to tec support first person was no help. Called back after loosing the connection. This time they wrote up a ticket and said a tec will call be back at some time. I just don't know when that will be
Response from westinghouse.comBy Customer Care, December 20, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com