Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
5
Great generator with all the features I need
on November 29, 2025
Posted by: burris
from Hempstead Tx
I bought this unit 2 weeks ago and like the EFI fuel feature
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Awesome Generator
on December 1, 2025
Posted by: Generator Wgen
from Nevada City Ca
I bought this a month ago snd so happy I did. Great product.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
EFI No carburetor to maintain
on December 9, 2025
Posted by: line stretcher
from WI.
I have not had a power outage yet, but when it does happen I will be ready. The CO2 sensor is a little sensitive so during the break in period I needed to restart the unit 3 times to leave it run without cutting out due to the sensor indicator shutting down automatically.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Improvements over my last 9500 Duel Fuel
on December 14, 2025
Posted by: NewEngland
from Maine
This is my second duel fuel 9500 generator. The EFI, lighting above the panel, and panel layout are much improved. The LP quick connect leaves a little to be desired as I can't use my backup hose (regular threaded model) and the quick coupler tends to pinch the skin if not careful.
The generator was easy to assemble and seems to provide sufficient power for my residential needs.
The generator was easy to assemble and seems to provide sufficient power for my residential needs.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
GOOD LYCK GETTING ANY SERVICE!!!
on December 19, 2025
Posted by: RJ12345
from Massachusetts
My generator is producing a “dirty” power stream so certain electronics including my heat won’t work. I tried calling to find out if there is a converter to clean the power source and couldn’t get through to a human. I suggest finding a generator that produces a clean stream of power
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, January 6, 2026
Hello,
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are providing the best experience possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Looks great, runs great.
on December 24, 2025
Posted by: JWV25
from WV
Great looks, can start inside, like the fuel injection feature and varying recipticols.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerful and Quiet
on December 27, 2025
Posted by: KimInKy
from White Plains, Ky
I bought this to run our essentials during a power outage. I like the fact it has duel fuel options. It runs quiet and smooth. I would highly recommend this to anyone looking for a good generator that isn’t overpriced.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
CO Sensor Troublesome...
on January 8, 2026
Posted by: NewEngland
This is my second Westinghouse generator...first one with a CO sensor. Unfortunately, this CO sensor-equipped model seems much too sensitive. It has shutdown several times even when the generator is located away from any building as suggested in the operator's manual. A little change in wind direction will cause a shutdown I would not recommend a CO sensor-equipped generator based on my current experience.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Sydney, Westinghouse, January 20, 2026
Hi,
Thank you for sharing your experience and for being a returning Westinghouse customer. We’re sorry to hear about the shutdowns you’ve experienced with the CO sensor. The sensor is designed to prioritize safety and may trigger if carbon monoxide levels fluctuate due to wind or airflow conditions, even in open areas. That said, we understand how frustrating repeated shutdowns can be. Our customer support team would be happy to review your setup and help identify possible adjustments or solutions. Please contact us support@wpowereq.com so we can assist you further.
Thanks,
Thank you for sharing your experience and for being a returning Westinghouse customer. We’re sorry to hear about the shutdowns you’ve experienced with the CO sensor. The sensor is designed to prioritize safety and may trigger if carbon monoxide levels fluctuate due to wind or airflow conditions, even in open areas. That said, we understand how frustrating repeated shutdowns can be. Our customer support team would be happy to review your setup and help identify possible adjustments or solutions. Please contact us support@wpowereq.com so we can assist you further.
Thanks,
Written by a customer while visiting westinghouse.com