Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
5
Westingouse generator
on July 13, 2025
Posted by: martin2025
from Ohio
In good condition when I received it. Easy instructions and started 1st time with remote using propane
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Florida hurricane season power house
on July 13, 2025
Posted by: Johnmack
from Florida
So far ran it once for break in period. Brought it out to finish break in and now it won’t start. Working with tech dept and case #
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 14, 2025
Hi,
Thank you for sharing your feedback. We're truly sorry to hear you're experiencing issues with your unit, and we completely understand how frustrating that must be. We appreciate you bringing this to our attention and working with our customer support team. Please don't hesitate to reach back out to us if you have any other questions or concerns regarding your unit.
Thanks,
Sydney, Westinghouse
Thank you for sharing your feedback. We're truly sorry to hear you're experiencing issues with your unit, and we completely understand how frustrating that must be. We appreciate you bringing this to our attention and working with our customer support team. Please don't hesitate to reach back out to us if you have any other questions or concerns regarding your unit.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features and Enough Power for an Outage
on July 14, 2025
Posted by: vcheng1
from Fort Myers, FL
Got this generator recently. After installing an interlock kit and a power inlet box, I was ready to test generator. I hooked it up and went thru my test cycle in less than an hour. With careful load management, during a power outage, it will have sufficient power for my house with a 3.5 tons AC, two refrigerators, and other appliances.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
User Friendly with some Back Firing
on July 14, 2025
Posted by: Drew110
from Tampa, FL
User friendly as someone new to the portable generator world. Usually starts up pretty normally but sometimes it doesn’t kick and just keeps banging/back firing.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
powerful enough to run whole household
on July 14, 2025
Posted by: wrong name
from bullhead city
eco mode is missing
remote start needs to connect with battery switch
very loud needs quieter exhaust
consumes fuel without eco mode
power is great just not efficient
remote start needs to connect with battery switch
very loud needs quieter exhaust
consumes fuel without eco mode
power is great just not efficient
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 30, 2025
Hi,
Thank you for your feedback. We're glad to hear the power output is meeting your needs, but we understand your concerns regarding efficiency, noise, and the remote start functionality. We appreciate you bringing these points to our attention, they’ve been shared with our product team for review. If you’d like help troubleshooting or have questions about optimizing performance, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571.
Thanks,
Sydney, Westinghouse
Thank you for your feedback. We're glad to hear the power output is meeting your needs, but we understand your concerns regarding efficiency, noise, and the remote start functionality. We appreciate you bringing these points to our attention, they’ve been shared with our product team for review. If you’d like help troubleshooting or have questions about optimizing performance, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Well Built
on July 14, 2025
Posted by: Edsel pacer
from Seffner,Fl
Haven’t had time to try it as I had to make a review in order to get the cover. Westinghouse has good reputations and I have been pleased with their product.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 30, 2025
Hi,
Thank you for your review! We’re glad to hear you’ve had a positive experience with Westinghouse products so far. When you have a chance to use your generator, we’d love to hear your updated feedback. If you have any questions in the meantime, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571, we’re here to help!
Thanks,
Sydney, Westinghouse
Thank you for your review! We’re glad to hear you’ve had a positive experience with Westinghouse products so far. When you have a chance to use your generator, we’d love to hear your updated feedback. If you have any questions in the meantime, feel free to reach out to us at support@wpowereq.com or 1-855-944-3571, we’re here to help!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Solid build
on July 14, 2025
Posted by: Briand1001
from Chesterland, Oh
The was easy to assemble and feels solid. I have not fired it up yet but seems like a quality product.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great unit
on July 15, 2025
Posted by: Happyhome
from Long Island NY
I bought generator to replace a older different manufacturer. It was a quick setup and easy start up . Use it to power up needed house appliances during outages and can also power my welder to use it portable. Looking forward to many years of service
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com