Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
3
WORKED GREAT FOR 5 HOURS
on June 29, 2025
Posted by: TEST PILOT
from Greensboro, NC
Initially generator worked as expected. After the 5 hour break in, starter does not engage but the engine starts using the pull start feature. Now I will need to file a warranty claim (-1 star) and transport this heavy generator to and from an authorized dealer (-1 star). I expected better reliability from Westinghouse. This would be a great generator if it did not fail after 5 hours of operation.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, July 3, 2025
Hi,
Thank you for your feedback, and we're sorry to hear about the issue you are encountering with your unit. We completely understand how frustrating this must be for you. We’d like to help make this right. Please reach out to us at westinghousevip@wpowereq.com with your case number or details, and we’ll do our best to assist you through the warranty process and explore possible options to minimize the hassle. Thank you again for bringing this to our attention.
Thanks,
Sydney, Westinghouse
Thank you for your feedback, and we're sorry to hear about the issue you are encountering with your unit. We completely understand how frustrating this must be for you. We’d like to help make this right. Please reach out to us at westinghousevip@wpowereq.com with your case number or details, and we’ll do our best to assist you through the warranty process and explore possible options to minimize the hassle. Thank you again for bringing this to our attention.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Very please with the quality
on June 29, 2025
Posted by: The3dm
from Cleveland, OH
Received my Wgen9500Dfc 3 days ago and couldn't wait to get it all setup. Talk about easy, attach the wheels, the rubber feet, add oil, connect the battery, add gas and it was ready to go. Took 30 minutes and it was up and running.
I feel ready for the next power outage and secretly can't wait to put this to the test.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
the best generator for home use and work
on June 29, 2025
Posted by: Ferbriz
from Houston TX
I tested the generator at home and at work and it works flawlessly. Its remote start system is great.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love it
on June 29, 2025
Posted by: Chshdhd
from New York
Great investment . Love it . Work real good . Very powerful
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features!
on June 30, 2025
Posted by: Eva S
from Houston TX
Finally upgraded to a more powerful generator with great features: electric start and remote too which is very convenient; it is tri fuel so we have choices, yesterday successfully tested with propane, and plan to have it hooked up to natural gas soon, gasoline is another option of course. So far very happy with the purchase and hopefully for many years to come.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works like a charm!
on June 30, 2025
Posted by: Mjar
from North Carolina
We bought this generator in March 2025, spurred on by my son and after being hit by Hurricane Helene. We’re in our late 70s and we’re able to get it assembled (mostly just the feet/wheels ourselves. With just a few more steps, it was ready to go. It started up so easily and runs like a charm. With a couple of power cords, we are now able to keep tv, lights, appliances, refrigerator running when the power is out. We now feel much more prepared to handle the next big storm and power outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Excellent product
on June 30, 2025
Posted by: Guillaume41461
from Québec
I'm very happy of the product. I can power my whole house during shutdown of power. I recommend !!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Worked great at unboxing 6 months later no good!
on June 30, 2025
Posted by: Qznate
from Folsom,La
I bought a WGen11500Tfc and a WGen10500Tfc i December for back up generators for my house and my Mother in laws house on my property. I un boxed them,set them in place and tested them, I wad happy with the purchase. I followed the instructions for long term storage in the manual. We recently had a power outage and my generator the 11500 would not start but the 10500 started right up. I have put in a warranty request and I was told to remove the carburetor disassemble it and clean it.I am not a me mechanical person but I did my best. This did not fix the issue. Now I am being told that I need to have the carburetor replaced at my expense even after following the Westinghouse instructions.
Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product.
WISH ME LUCK DURING HURRICANE SEASON!!!
Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product.
WISH ME LUCK DURING HURRICANE SEASON!!!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 3, 2025
Hi,
Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com