Customer reviews from westinghouse.com
Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Average customer rating
4.8
(24,163 Reviews)
Rating breakdown 24,163 reviews
5 Stars
20,763
4 Stars
2,943
3 Stars
245
2 Stars
70
1 Star
142
98%of customers recommend this product.
(
22,706 out of
23,178)
Customer Reviews for Westinghouse - 12,500/9,500-Watt Dual Fuel Gas and Propane Powered Portable EFI Generator with Remote Electric Start, 50 Amp Outlet - Black
Customer Rating
5
Great features
on March 31, 2025
Posted by: Hobbit oil
from Midland Texas
Bought a months ago and haven’t had any issues. Easy to operate and maintain
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect size
on March 31, 2025
Posted by: Prucreps
from Hot Springs Village, AR
Did a lot of research and this one is priced right! Friends and family always stick with Westinghouse!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy of use
on March 31, 2025
Posted by: Billwhy
Works as should very well quite its blue and black
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
horrible warranty service
on April 1, 2025
Posted by: Anonymous
from Canaan, NY
I bought this model generator June 2024 and it didn't work as designed with the ST switch that should have auto-started the unit. They kept sending untested replacement parts, and even replaced the entire unit with the one I currently have. That didn't work either, and the replacement control panel they sent the warranty center didn't work either. Finally, they sent a test module that did work. They weren't responsive to my concerns and did not to expedite the repair with tested, working replacement parts.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, April 4, 2025
Hi,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've encountered with your generator and the ST Switch. This isn’t the experience we want for our customers, and we’d like the opportunity to make it right. Please reach out to us at westinghousevip@wpowereq.com, and we’ll be sure to escalate your case for prompt attention.
Thanks,
Sydney, Westinghouse
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've encountered with your generator and the ST Switch. This isn’t the experience we want for our customers, and we’d like the opportunity to make it right. Please reach out to us at westinghousevip@wpowereq.com, and we’ll be sure to escalate your case for prompt attention.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
EASY TO USE LOVE THE AUTO START OES MY WHOLE HOUSE
on April 1, 2025
Posted by: BEARBOY
from CHESTER CT
I'M SO GLAD I BOUGHT THIS GENERATOR EASY TO USE STARTS RIGHT UP. LOVE IT.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Will handle a great load, many features
on April 1, 2025
Posted by: mermaid
from Florida
I bought this after Milton. It runs on gasoline and propane. It was easy to set up. Love the push button start. Its is heavy. Hope I never Have to use it, which would mean I never loose power.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Features
on April 1, 2025
Posted by: Krazekat
from Greenwood SC
I brought this to replace my 20 year old one. Just little to late during Hurricane Helena my old one shorted out my refrigerator so I had to buy me a new refrigerator. Plus my new one has a lot more place to plug different things into and Also the duel fuel that I can use
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to use!
on April 1, 2025
Posted by: MichelleHoeksema
from Michigan
Bought this during the ice storm in northern Michigan, 100k people without power, it's been amazing and I am an idiot when it comes to electronics and I was able to use it with ease!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com