Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Posted by: Elizabeth
Verified Purchase:Yes
Good case with a good amount of protection but I was very disappointed with how the design looked in person compared to the online pictures.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 23, 2023
Hi there Elizabeth! While we are thrilled to hear that you are pleased with the amount of protection that our Symmetry Series case provides, we are sorry to hear that you are not loving the design. We always appreciate the feedback of our awesome customers, so we will be sure to pass this info along for you. In the meantime, if there is anything that we can do to help turn this experience around for you, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not buy this case if you care about your iphone
on May 18, 2023
Posted by: Leers
This case is awful and provides 0 protection. Literally just got a new iPhone 14 pro max and the phone slipped other of my hand and dropped on a wood floor and the total back of my phone shattered. It provided 0 shock absorption and I’m so unhappy and disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 19, 2023
So sorry to hear the Symmetry Series+ case for your iPhone 14 Pro Max wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, and we genuinely put forth every effort to create cases that are both stylish and protective.
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Zero Shock Absorption
on May 15, 2023
Posted by: Jordan
I don’t recommend this case. I have a brand new iPhone 14 Pro Max. It didn’t last 3 months in his case. I have a screen protector and a camera protector as well. But the phone fell out of my hand and the entire back shattered. It looks like my phone absorbed ALL of the shock, and the care did basically nothing. Do not buy if you love your phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 16, 2023
Hey there Jordan. We're so sorry to hear the Symmetry Series+ case for your iPhone 14 Pro Max wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, and we appreciate your feedback so we can continue to grow.
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please call our customer service team at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst iPhone 14 pro max case no good
on May 5, 2023
Posted by: MimaSusanna
Terrible product! I used this for my IPhone 14 pro max - it didn’t protect my phone back from a 2-3 foot fall. The entire back of my phone is cracked/broken. I’ve never broken a phone before especially not with a short drop on a flat floor. Avoid this case! If it says drop tested I’d say that’s a lie.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
We understand that this is a very frustrating situation and we're sorry things have gone sideways. We put forth every possible effort - from design and materials to manufacturing and post-production testing to ensure our cases will provide the very best protection available to help limit the potential for such discouraging outcomes. That said, any incident is still subject to a variety of unique dynamics, which prevent us from being able to eliminate all risk. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Power and Volume Buttons Don’t Work?
on May 3, 2023
Posted by: JenB
What am I doing wrong? I can’t press the power or volume buttons while using this case. The power button doesn’t seem to match up with the case, but the volume buttons do. Still, nothing happens when I try to press any of these buttons while my case is on? Am I the only one?
Response from otterbox.comBy OtterBox, Customer Service Support, May 4, 2023
Hey there, Jen! We're so sorry to hear about the troubles you've had with the Symmetry Series+ case for your iPhone 14 Pro Max. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so this is definitely unexpected. If those buttons are feeling a bit stiff, we find that they'll loosen up after some additional use, but they should be lining up perfectly with the buttons on your phone.
We'd like to dig a bit deeper into this with you in order to better understand what's going on here. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.
Best,
OtterBox Customer Support
We'd like to dig a bit deeper into this with you in order to better understand what's going on here. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn't look like photo and sharp corners
on April 25, 2023
Posted by: Rokair
I you don't want a case that looks like the photo then maybe this could be for you. The photo was smooth and darker red with maybe some black flecks in the color. The real case is very pink with a hint of red, it has very shinny glitter in the plastic, and the edges are rough. :(. Very disappointed in this as I like my other OtterBoxes a lot. But, this is more something I would have expected from a cheap brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 26, 2023
Hey there Rockair! We're sorry to hear about this unusual situation with your Symmetry Series+ case. We try to capture the colors of our cases as well as we can, but some colors are hard to portray through a screen and may look a bit different in your hand. We do appreciate this feedback however, and we will be sure to pass it along to the proper teams. In the meantime, if there is anything that we can do to turn this experience around for you, give us a ring at 1-855-688-7269 and we would love to chat!
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
👎
on April 25, 2023
Posted by: Amrie15
So bad…, I bought this case 2 months ago for my IPhone 14 pro max and from the beginning I noticed how 2 weeks later it was staining on the sides. I thought it was dirty which didn't make sense because I always clean it, but no... 3 days ago I noticed that practically the sides turned black when my case’s lilac
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 26, 2023
Oh no! We're sorry to hear about your case discoloration issues with our Symmetry Series+ case. This certainly sounds like an unusual situation, and we would be happy to get a replacement sent your way under our product warranty. Just give our friendly Otters a ring at 1-855-688-7269 and they will be sure to get you all set up with a clean case!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
Let me down!
on April 14, 2023
Posted by: Julio
I always get this style every time I get a new phone for the sleek design and drop protection but this time this case let me down….I have my brand new Pro Max on my lap was seating on my patio chair and my phone fall down flat on its back and the back glass shattered (have other phones happen the same thing an the glass survived) was not expecting that kind of damage! Very disappointed !
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 17, 2023
We're sorry to hear about your damaged device, Julio. While our Symmetry Series+ cases are protective, some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com