Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
1
Not worth it
on July 7, 2023
Posted by: Bsl3209
The back of my phone still shattered using this case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 10, 2023
We're sorry to hear that your iPhone 14 Pro Max was damaged while encased in one of our Symmetry Series+ cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Brenda
Verified Purchase:Yes
Love how strong..I’ve dropped my phone with the case several times!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Taylor
Verified Purchase:Yes
This phone case is the worse . It didn’t protect the back of my phone . The whole back of my phone is cracked now i have to pay to get it fixed . Terrible support
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're sad to hear your iPhone 14 Pro Max was damaged under the watch of one of our Symmetry Series+ cases. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Support
Just give us a call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do not recommend
on June 23, 2023
Posted by: Dwscad
I’ve had my 14 pro max for less than two weeks. Never been out of the case and never been dropped. Back of the phone is completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 14 Pro Max. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly, OtterBox Customer Support
Kindly, OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible purchase !!
on June 5, 2023
Posted by: Julie
I’ve had it for less then a month and it has darken all around :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 7, 2023
Hey, Julie! We're so sorry to hear about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand that you expect better out of your OtterBox though.
The good news is we have our amazing product warranty in place for when things go sideways like this. Please give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Kindly,
OtterBox Customer Support
The good news is we have our amazing product warranty in place for when things go sideways like this. Please give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Do no buy the clear
on June 3, 2023
Posted by: Jaydoe
Case won’t stay clear for more than a few months. Case is protective but the clear changes color n impossible to get back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hey there! We're sorry to hear about your disappointment in our Symmetry Series+ case for your iPhone 14 Pro Max. This sounds like a very unusual situation. Thankfully, we have an awesome product warranty, and we would be happy to get a replacement sent out to you to help clear things up! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will help you out.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kahara Mabin
Verified Purchase:Yes
Love the yellow color and the sleek look this is one of my favorites
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emma
Verified Purchase:Yes
Not worth the expensive price tag. It doesn’t fit well. Always peels or opens on top corners, exposing iphone. Cheap clear plastic look.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 23, 2023
Hey there Emma! We're sorry to hear about your Symmetry Series case struggles. These cases should be fitting snuggly against your device, so it sounds like you may need a replacement case to fix this issue.
We also are sorry to hear that you think that this case has a cheap look to it. We guarantee that though it may not feel like it, we aim to use the best quality materials to help create cases that are both protective and stylish.
If you would like to snag that replacement case, give us a ring at 1-855-688-7269 and one of our friendly Otters will be sure to get you taken care of.
Cheers,
OtterBox Customer Support
We also are sorry to hear that you think that this case has a cheap look to it. We guarantee that though it may not feel like it, we aim to use the best quality materials to help create cases that are both protective and stylish.
If you would like to snag that replacement case, give us a ring at 1-855-688-7269 and one of our friendly Otters will be sure to get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com