Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
1
worst product ever.
on August 20, 2023
Posted by: dezzi
what an absolute waste, had this case on and my phone slipped out of my hand while walking (i had it down by my waist even) and the back of my iphone completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 21, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Worse protecting case
on August 13, 2023
Posted by: sophia289
I purchased this case a little over a month ago. The back of my IPhone 14 pro max is shattered. After reading a lot of these reviews there are many with the same problem. I don’t understand know why this is even being sold to customers knowing this is an issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t buy
on August 11, 2023
Posted by: Addi
I got this case and loved it however the dropped it from 4 or 5 feet on a basketball court and the whole back glass of my brand new phone shattered.
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
I like the pretty design. It goes well with the gold phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Did not protect my phone at all
on July 25, 2023
Posted by: Eas peace
Otter box has always been my go to case. 8 months with the symmetry, I dropped the phone and it shattered the back of my iPhone pro max completely. Front glass was perfectly fine. I believe it was the magnetic ring pushing into the glass. This seems to be a product flaw. Hope they read the reviews and fix this issue!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
5
Love itttt
on July 23, 2023
Posted by: JeaeaB
I love it it gas protect my phones amazingly but it has gotten a little yellow
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tcb22tx
Verified Purchase:Yes
The best iPhone case I have ever owned!!! This is the 6th one that I have purchased for every new iPhone that I have had.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Krisash
Verified Purchase:Yes
Back is too slippery. Thinking about returning. Sides have grip though.
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hey there! We're sorry to hear about this slippery situation with your Symmetry Series+ case. We are always looking for ways to improve our products, so we greatly appreciate this feedback from you! In the meantime, if there is anything else that we can help with, give us a ring at 1-855-688-7269.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com