Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
1
Broken phone
on September 28, 2023
Posted by: Cntne
The back of my phone broke with the case on. No idea when or how. Just took it off to discover it smashed.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 29, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Dianne
Verified Purchase:Yes
I love the color and how it protects my iPhone. It was what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Euphoria -The perfect description For iPhone Case
on September 5, 2023
Posted by: Steveerino
Verified Purchase:Yes
My Euphoria colored Symmetery case has the best color of all OtterBox cases.
Written by a customer while visiting otterbox.com
Customer Rating
2
Back glass shatter
on September 5, 2023
Posted by: Summerbriana31
I unfortunately have to join the back glass shatter club today :( I too have had otter boxes for YEARS, like over 10 years and have never broken a screen until now. It was not a huge fall either AND I have a MagSafe pop socket on the back which would have somewhat cushioned the fall. I’m sad and disappointed. I also dislike how the kind of clear green floral case started browning around the edges.
Response from otterbox.comBy Customer Service, September 6, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
OMG
on September 5, 2023
Posted by: TexMomma
Brand new IPhone 14 Pro Max, put on this case and literally it slid off my patio table onto deck AND SHATTERED MY MINUTES NEW PHONE. Absolutely shocked
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst protective cover ever
on September 2, 2023
Posted by: Jose
I bought an Iphone 14 Pro Max at a high price, as this is a premium product. I decided to buy an Otterbox cover as I had a couple of them before and those worked great. I am VERY DISAPPOINTED as the back of my phone is all in shatters as a result of a small fall (waist level). OTTERBOX should have stopped the sale of this product based on the amount of "shattering" claims or otherwise take responsability for substituting the device.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please call us at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
My daughter really likes the case. It's less bulky and more protective than her old case and the MagSafe option is a bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Would Not Purchase
on August 25, 2023
Posted by: liv07
I loved this case on the website! Not only was the design really pretty and sleek, but it seemed protective as well. I have had Otterbox cases in the past and have never been disappointed until now. After just 2 weeks with the case, the sides had turned completely brown/discolored. It did not even look close to the beautiful sage green color. I understand over time things tend to fade with everyday use, but for that to occur after 2 weeks was ridiculous. The other problem I had was a little chunk came off the side as well, however I never dropped/hit my phone. Again, this happened probably only a month after owning it. I had to return it.
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize that you have experienced both a discoloration and a structural issue with this case. We have an amazing warranty and we are happy to assist with warranty replacing your product whenever the need arises. If you would prefer to proceed with warranty instead of making a return, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com