Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
2
Don’t like this case
on September 24, 2022
Posted by: Becka1711
I don’t care for this case. The lip around the camera is too large for the phone to lay flat, so the phone will not lay on a wireless charger. Plan to just switch to an Apple brand case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2022
This specific Symmetry Series+ case was actually engineered for seamless interaction with Apple's MagSafe accessory ecosystem, and that charger will definitely fit perfectly and also provide the best performance.
But wireless charging really shouldn't be a problem, even with a standard Qi platform, though you just might need to be a little more deliberate in your placement. Not sure if you'd find something out in the market that you'd be happier with in terms of that lip around the backside camera, as that definitely a necessary design element to keep those three awesome lenses safe from harm.
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
But wireless charging really shouldn't be a problem, even with a standard Qi platform, though you just might need to be a little more deliberate in your placement. Not sure if you'd find something out in the market that you'd be happier with in terms of that lip around the backside camera, as that definitely a necessary design element to keep those three awesome lenses safe from harm.
If we can be of any further Otter assistance, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Would not recommend
on September 21, 2022
Posted by: Daniel
The magnets in the case are weak all my MagSafe accessory’s fall off
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 23, 2022
Totally get how important it is to the whole MagSafe experience that your iPhone stays appropriately attached to those accessories, and we're sorry that you've run into such an odd situation.
This Symmetry Series+ case was specifically engineered to accommodate MagSafe technology, so any Apple-certified accessories should work just fine with it. Let's take it from the top with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
This Symmetry Series+ case was specifically engineered to accommodate MagSafe technology, so any Apple-certified accessories should work just fine with it. Let's take it from the top with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great eye catching case
on September 20, 2022
Posted by: Mike M
This is one stylistic case. I love the way it looks and feels. The black on black “Tiger Print” on the back looks great. Case feels just right when holding, not too slick but not too stiff. The only thing about this case is it doesn’t really look like it’s 3X Military Drop Standard. I guess that could be a good thing too. But hey, I’m pretty sure Otterbox wouldn’t lie about the quality and standards of their cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
New Slogan, Same Old Case
on September 19, 2022
Posted by: chichi
Nothing is improving. Purchased one today and scratches have formed here and there. I haven’t even used it for 24 hours. The edges weren’t carefully thought so you can see the defects throughout the case. It trapped everything in the case, from dust to hair. Worst part is that they put a sticker on the case about “anti yellowing” so when you took the sticker off. It left sticky mark on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2022
Very sorry to hear of your lackluster experience with the Symmetry Series+ case for your awesome new iPhone 14 Pro Max.
Though there is an anti-scratch coating applied, the types of materials the case comes into contact with and the amount of force involved can still be a factor in such things. We weren't quite sure of what possible defects you would have been referring to, as we're actually really dialed into details and that's definitely not anything that's caused us concern. Possibly just a strange one-off? However it's gone, we'd be glad to help smooth things out with a brand-new replacement: https://www.otterbox.com/en-us/warranty-begin
As for that "worst part" you mentioned, we appreciate the feedback on the sticker and subsequent residue. There actually shouldn't have been any such label about discoloration ever put directly on that case. We are working with our channel partners to make sure that won't be anything that others have to contend with going forward, but rest assured you should be able to wipe your case clear of any remnants without much effort.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Though there is an anti-scratch coating applied, the types of materials the case comes into contact with and the amount of force involved can still be a factor in such things. We weren't quite sure of what possible defects you would have been referring to, as we're actually really dialed into details and that's definitely not anything that's caused us concern. Possibly just a strange one-off? However it's gone, we'd be glad to help smooth things out with a brand-new replacement: https://www.otterbox.com/en-us/warranty-begin
As for that "worst part" you mentioned, we appreciate the feedback on the sticker and subsequent residue. There actually shouldn't have been any such label about discoloration ever put directly on that case. We are working with our channel partners to make sure that won't be anything that others have to contend with going forward, but rest assured you should be able to wipe your case clear of any remnants without much effort.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Very great phone case
on September 14, 2022
Posted by: Markoz_Yoloz
I love this sleek design of this case. The buttons feel amazing. I personally don’t like showing logos on any of my phone cases and I love that this logo is inside the case. Great case for an amazing price. Would recommend!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com