Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
1
Not good!
on October 17, 2022
Posted by: JJjj
This case is not properly fitted, it always snaps off and the buttons are all loose and I have to move them to use my volume button. The MagSafe magnet is not strong at all always falls off. Definitely needs some work. Wasted my money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 21, 2022
Between the wonky fit and lackluster magnetic connection, it's safe to say you haven't been enjoying the Otter experience with the Symmetry Series+ case as it was intended, and we're sorry it's gone down this way.
We'd love a chance to help turn things around with a brand-new warranty replacement that is sure to provide a great fit and secure MagSafe hold going forward, so please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
We'd love a chance to help turn things around with a brand-new warranty replacement that is sure to provide a great fit and secure MagSafe hold going forward, so please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shelby
Verified Purchase:Yes
Love this case. Dropped my phone already (oops) and it worked great. The MagSafe chargers work great with the case on. 10/10 would recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Was an otter fan
on October 14, 2022
Posted by: Heather
Why is it advertised magsafe when none of my Apple accessories will stay on? Not only not magsafe compatible but slippery. Have both the rebel and black, love rebel design unfortunately a hard shiny surface and doesn’t connect to anything. Always get an ottorbox but looking elsewhere as I cannot use these daily. Such a shame.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2022
We're happy to hear you're a fan of the Rebel design, but your troubles with the MagSafe component are definitely concerning. We designed this Symmetry Series+ case to work seamlessly with our MagSafe chargers and accessories. Give our Otters a ring at 1-855-688-7269 and they'd be happy to troubleshoot this with you or look into getting you a brand new replacement case.
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Unnecessary MagSafe Sticker
on October 12, 2022
Posted by: KD97
I like the phone case overall. Once on the phone, it has the classic look and feel you would expect from an OtterBox. To the genius individual/department that found it necessary to put a giant sticker on the back of the case signifying that it is MagSafe, should take a look at the nice outline it leaves once removed. There is already a MagSafe symbol on the inside of the case, which is identifiable by any Apple user, so the sticker becomes redundant. Overall, the sticker is a waste of money and resources for your company, and creates an unnecessary eyesore for customers when they look at the case on their phone for the first time. Fix this.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this case!
on October 9, 2022
Posted by: RedTesla055
The case arrived much faster than my phone did, which was awesome. It fits perfect. It looks amazing. you can’t go wrong with this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Easily Stained, Hard to Remove the Stains
on October 8, 2022
Posted by: mbutes
I ordered the Don't Even Chai version of the Symetry+ case for the iPhone Pro 14 Max. Within two days the case was badly stained and the stains seems to defy removal. Not sure if the antimicrobial case is more porous, but with all the stains, the case really doesn't look that good. Seems to provide good protection though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2022
Just two days in and your new Symmetry Series+ case was suffering from such cosmetic complications?! Obviously not what either of us was expecting for an Otter start, and we're very sorry that it went down this way.
We'd love a chance to help clean things up for the long haul with a brand-new warranty replacement that is sure to stand the aesthetic test of time. Just give us a call at 1-855-688-7269 and we'll set things in motion!
Best,
OtterBox Customer Service Team
We'd love a chance to help clean things up for the long haul with a brand-new warranty replacement that is sure to stand the aesthetic test of time. Just give us a call at 1-855-688-7269 and we'll set things in motion!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Don’t like this one
on September 27, 2022
Posted by: BWJr
I’ve had Otterbox Symmetry for a long time on all of my phones. This is the first I’ve returned. Slippery as a bar of soap. Looks and feels cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2022
We're so sorry that hear that after a long stretch of good times with the Symmetry Series case, you've opted to take a hard pass on this MagSafe-enabled version for the new iPhone 14 Pro Max.
Although there are some subtle differences between the two, we're actually surprised you found the overall experience to be noticeably inconsistent. With regards to the smooth outer finish, we approached that just like that original model in an effort to aid in its easy retrieval from pockets and such.
Not sure if you've already landed on something else you're happy with, but we do still make the Symmetry Series that you'd grown accustomed to in the past, which you can check out through the link below. Give a call to our friendly Otters at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/trendy-iphone-14-pro-max-case-black/77-88522.html
Best,
OtterBox Customer Service Team
Although there are some subtle differences between the two, we're actually surprised you found the overall experience to be noticeably inconsistent. With regards to the smooth outer finish, we approached that just like that original model in an effort to aid in its easy retrieval from pockets and such.
Not sure if you've already landed on something else you're happy with, but we do still make the Symmetry Series that you'd grown accustomed to in the past, which you can check out through the link below. Give a call to our friendly Otters at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/trendy-iphone-14-pro-max-case-black/77-88522.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
This is my go to case, always
on September 26, 2022
Posted by: ERoi
I have been using Otterbox Symmetry cases for the past few years. Every time I upgrade my phone I always grab a new Otterbox. Don’t be discouraged by other reviews, the fit is perfect, great protection, and slim profile. MagSafe is strong and will work with your MagSafe accessories, I’ve had zero issues.
Get the case! Don’t let other reviewers obvious user errors get in the way. It’s a great phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com