Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Posted by: Sabrina
Verified Purchase:Yes
I have had OtterBox to keep my phone safe for as long as I can remember. Every OtterBox I have had has not let me down. Designs and keeping my phone from damage is awesome. I haven’t used any other brand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this case
on November 19, 2022
Posted by: snazzzy
[This review was collected as part of a promotion.] Wow! After a few days of use this is definitely one of my favorite cases. I love the color, it’s a perfect cream nudeish color and the case is so durable. Otterbox has amazing quality cases and this one doesn’t sacrifice the chic and sleek design either.
Written by a customer while visiting otterbox.com
Customer Rating
2
Feels poor quality— and yellows fast!
on November 17, 2022
Posted by: SydneyF
This case is not good. I’ve been a long time purchaser of otterbox cases. Despite this one being so cute + convenient because of the MagSafe aspect, it’s poor quality. It’s already yellow on the sides after owning it less than a month. It also doesn’t feel like it fits snugly against my phone. I don’t recommend this case at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 23, 2022
So sorry to hear about your disappointing experience with the Symmetry Series+ case. We're happy to hear the design and MagSafe compatibility was up to standard though. As far as the yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be happy to get things looking sharp again with a replacement case!
Cheers,
OtterBox Customer Service Team
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Beautiful color for the deep purple iPhone
on November 14, 2022
Posted by: sarahp333
[This review was collected as part of a promotion.] THIS IS SUCH A pretty color for the deep purple iPhone. I originally got the lavender silicone apple case but had to return that as it was easily changing color and not good for long term. I got this case and it’s the perfect color and I can tell that the color on this will not be changing
Written by a customer while visiting otterbox.com
Posted by: TheRealDeltrese
Verified Purchase:Yes
I absolutely love the color and it protects like an Otterbox is supposed to. I’ve dropped my phone a few times and no damage to my phone or the case. ✨however✨ the top, bottom, and sides all fade and turn a red color. Like how the clear ones turn yellow. I bought this not even a month ago and the edges all have a red look to it.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Awesome to know the Symmetry Series+ case caught your attention with its initial looks, and also that it has your vote of confidence in terms of protection. But we are sorry to hear that yours has gone and pulled a bit of a chameleon act on you.
The good news is we've got a great warranty that will help restore those natural aesthetics to your Otter experience with a brand-new replacement that is sure to keep things looking sharp a lot longer than a mere month! Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works.
Best,
OtterBox Customer Service Team
The good news is we've got a great warranty that will help restore those natural aesthetics to your Otter experience with a brand-new replacement that is sure to keep things looking sharp a lot longer than a mere month! Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Birthmas
Verified Purchase:Yes
Always recommend this product with friends & family. Very durable!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Stains on sides after 2 weeks
on November 9, 2022
Posted by: JDeCrick13
Feels cheap compared to previous cases, also stains badly on the sides after just a couple uses with clean hands, would not say this case is worth the money which is a bummer because it’s very cute.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2022
Although protection is our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping, and we're sorry that your two-week-old Symmetry Series case is struggling on this side of things.
We're confident that a brand-new warranty replacement will be far better able to keep such cosmetic complications at bay, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
We're confident that a brand-new warranty replacement will be far better able to keep such cosmetic complications at bay, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get one in the works!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Russ
Verified Purchase:Yes
Great product. I have been an Otterbox customer for years and have never been disappointed. Customer service is fantastic and warranty is fantastic. Great that a company stands behind their products. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com