Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
1
Would not Recommend
on December 31, 2022
Posted by: IkeRopi
My two month old phone completely shattered with this case from a three feet fall onto tile. I’ve recommended this series for the past 6 years over multiple phones both personal and work… but my faith has been shattered like the back on my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2023
We're very sorry to hear of your fractured faith and device due to the unfortunate outcome of what was a seemingly mild spill. Although distance can certainly be a factor when it comes to whether or not things unfold in such a way, any given incident is also subject to a variety of other unique dynamics that can play a role as well.
We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for use once that's all been taken care of. Please feel welcome to touch base at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new OtterBox for use once that's all been taken care of. Please feel welcome to touch base at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Great, sturdy case
on December 29, 2022
Posted by: mariam_gadjiko
[This review was collected as part of a promotion.] This is an awesome case for iPhone. Super sturdy and really cute colors. I ended up gifting to my mom because I don’t really like purple but am considering getting the Chai. Otter box cases may not be the most creative out there but definitely a great deal and very safe. The iPhone is too expensive to not protect so really do recommend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Impossible to thoroughly clean & remove stains
on December 26, 2022
Posted by: Soph
Unfortunately after 3 months of use my case is dingy and dirty. I frequently wipe it down and clean it but the sides are completely stained. It’s embarrassing and I spent good money on this :( as far as durability it works well and the color was cute before it got gross.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 30, 2022
While it's nice to know the Symmetry Series+ case scores a few stars for overall durability and its initial cuteness, we're sorry to hear yours took an unexpected aesthetic turn for the worse in just three months' time.
Fortunately, we've got a great warranty that will help to spruce things right back up with a brand-new replacement that is sure to keep your iPhone looking sharp for the long haul. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all cleaned up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Fortunately, we've got a great warranty that will help to spruce things right back up with a brand-new replacement that is sure to keep your iPhone looking sharp for the long haul. Just ping our handy Otters through the following link or at 1-855-688-7269, and we'll have this all cleaned up in no time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Horrible
on December 19, 2022
Posted by: Twism213
I dropped my iPhone 14 pro max from the bathroom countertop with this case on and the back of phone is completely shattered with a small chip in the surrounding part of one of the lenses. I would not recommend this otter box case as a good protector for your phone. Look into buying another one of there products or source out for another brand of iPhone covers. I am extremely unhappy and disappointed in the since that I’ve only had my phone for 1 month and that says a lot about the protection of otter boxes products. Completely horrible 👎👎
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: George R
Verified Purchase:Yes
The box fits very well, and gives good protection. The only reason for not giving it 5 stars is that mag-safe attaches a bit weaker. Also the soft silicone rubber has little support at the buttons, such that dirt easily gets trapper there.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Could be better
on December 16, 2022
Posted by: Sphynx
This case looks nice, but is kind of loose on the side, and dust can enter easily from the sides! Wish the case was more fit!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2022
You're not wrong to expect a snug fit from the Symmetry Series+ case, and we're sorry that yours is seeming a bit loose at its sides. Let's take it from the top with a brand-new warranty replacement that is sure to cinch things down for the long haul.
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox
on December 15, 2022
Posted by: carlosj5
[This review was collected as part of a promotion.] The case is thin but will protect your phone definitely recommend it. Will fit in your pocket like nothing. Yes your phone still looks skinny. I like it and you can still charge your iPhone wireless.
Written by a customer while visiting otterbox.com
Customer Rating
3
I got the wrong phone size but quality looks great
on December 9, 2022
Posted by: lexzworld
[This review was collected as part of a promotion.] I got the wrong phone size but quality looks great, sturdy and covers everything nicely. Can’t give a full review since it doesn’t fit my phone
Response from otterbox.comBy OtterBox, Customer Service Team, December 12, 2022
We're so sorry to hear you somehow ended up with the wrong OtterBox. Looks like you received the item as part of an influencer program, so please do feel welcome to touch base with your Otter contact, and we'll be glad to help get you set up with the Symmetry Series+ case that will fit your current device.
Happy Holiday Season,
OtterBox Customer Support
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com