Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Posted by: Noush
Verified Purchase:Yes
I have purchased two of these for my son and myself since we got the iphone14 Pro Max. It looks so pretty but the case is not adjusted verywell for the iphone14 Pro Max. It keeps moving and since it keeps moving, it effects my iphone screen. The last otterbox cases that we had were much fitted better.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're so sorry to hear about those fit issues you're experiencing with the Symmetry Series+ case with your iPhone 14 Pro Max. We individually design all of our cases to work congruently with the unique style and features of each device, so that case should be sitting snug on your phone. Are you seeing looseness on all three of those case? We'd like to try and get to the bottom of this for you. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be happy to dive a bit deeper into things or look into your replacement options if needed.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Michelle
Verified Purchase:Yes
I bought this for the enhanced drop protection and the antibacterial properties. My iPhone 14 Pro Max is a heavy phone weight-wise. This phone protector case doesn’t seem like it’ll really truly protect my phone if it were dropped onto hard surface flooring. The case feels a bit “thin” to me and seems less substantial than other Otterbix cases I’ve used in the past. It fits well, looks nice, and is easy to grip though.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 9, 2023
Hey there! We're sorry to hear the Symmetry Series+ case wasn't quite what you were expecting. This case is our ultra-sleek design, but we've thoroughly drop tested and confirmed it meets the military standard. We sincerely appreciate you taking the time to share your thoughts on the Symmetry Series+ case with us though. If you're looking for a case that offers a bit more protection, we'd recommend checking out our Commuter Series or Defender Series XT case. Please feel free to give our Otters a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this further.
Written by a customer while visiting otterbox.com
Posted by: Paige
Verified Purchase:Yes
Nice case love the color and texture but not even a week after getting the corners started to turn colors. Very disappointed
Response from otterbox.comBy OtterBox, Customer Service Support, January 30, 2023
Yikes! We're so sorry to see this. We're happy to hear you've been enjoying your Symmetry Series+ case despite these cosmetic complication though. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp. We'd like to see what we can do to clean this up for you. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be glad to look into your warranty options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: CapnJim
Verified Purchase:Yes
My spouse like it. Provides a little more depth to face plate than standard Apple cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Shattered my phone
on January 26, 2023
Posted by: eallen
I hate this. I got an otter box because there was supposed to be the best in the market for protection right? I had a minor drop out of my pocket and the entire back of my brand new iphone is shattered. Do not get this case if you’re expecting great protection
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 27, 2023
Hi there! We're so sorry to hear about your phone. We know that can be a frustrating experience. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though, just give us a ring at 1-855-688-7269 to get things moving or if you have any questions.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
First OtterBox that my phone shattered
on January 25, 2023
Posted by: Mother of 4
I have always had OtterBox phone cases. I always use second glass for protection. I dropped the phone and not even from a high point and the back of the phone shattered. I’m extremely disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 27, 2023
We're very sorry to hear about your damaged device. While our products are very protective, some situations cannot be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer.
Give us a ring at 1-855-688-7269 with any questions or if you'd like to snag that new case.
Give us a ring at 1-855-688-7269 with any questions or if you'd like to snag that new case.
Written by a customer while visiting otterbox.com
Customer Rating
3
Very nice case but impossible to clean
on January 24, 2023
Posted by: Sjones1992
The material of the case around the edge and front of the case is a different material than the rest. This material gets dirty very very easily and is impossible to clean. I have tried so many different ways to clean it and nothing remotely helps. Buy a different color!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 25, 2023
We're sorry to hear about your Symmetry+ Series case color catastrophe! We recommend removing your device from the case, and cleaning the case lightly with hand soap and water. If this does not remedy the issue at hand, we would be happy to offer you a replacement case under our warranty. Give us a ring at 1-855-688-7269 and we can get that lovely lilac color back in your hands!
Written by a customer while visiting otterbox.com
Posted by: Oris
Verified Purchase:Yes
Horrible quality. Got scratched after a couple uses. The charging luxury works whenever it desires to rather than once connected.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 26, 2023
We're sorry to hear about your Symmetry+ Series case troubles. It sounds like you are needing a bit of a case refresh!
We would be more than happy to offer you a replacement case under our product warranty, and we are confident that this will fix the MagSafe connectivity conundrum as well.
Just give us a quick call at 1-855-688-7269 and we would be happy to get a case sent out to you.
We would be more than happy to offer you a replacement case under our product warranty, and we are confident that this will fix the MagSafe connectivity conundrum as well.
Just give us a quick call at 1-855-688-7269 and we would be happy to get a case sent out to you.
Written by a customer while visiting otterbox.com