Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Posted by: Jay P
Verified Purchase:Yes
I have had many iPhone cases through the years, but OtterBox makes the best. Durable, lightweight, slides easily in and out of my pocket, is compatible with the best screen protectors on the market, last a long time, work with a variety of wired and wireless charging options. I don’t worry about the inevitable drop as I’m getting out of my truck.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
DO NOT RECOMMEND
on February 13, 2023
Posted by: rachel15
my new iphone 14 pro max i’ve had for less than a month fell out my pocket onto CARPET, and the back completely shattered. do not get this case if you’re expecting protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 15, 2023
We're very sorry to hear about your damaged device. Our Symmetry+ Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Only reason for 3 stars is because I assumed it was only red and not have sparkles which was misleading.
Response from otterbox.comBy OtterBox, Customer Service Support, February 15, 2023
We're sorry to hear that you're not loving your colored Symmetry+ Series case! Our "Pinky Swear" red colored case does come with speckles, as shown in the photographs. We apologize for any confusion, and we appreciate your feedback! If you would like to process a return for your case, just give us a call at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service Support
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: Carine
Verified Purchase:Yes
Otterbox has always been fast and efficient. I’ve utilized their warranty as well and have never been disappointed. This case is sturdy yet stylish can see the phone color
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Discolored in Less Than 3 Months!
on February 12, 2023
Posted by: Kayla02
I love Otterbox cases, I’ve never had an issue where I my phone wasn’t protected and their styles for cases are very simple which I like but I’m pretty disappointed. This case claims no discoloration. I clean my case weekly if not monthly and this thing is brown and black around the edges after just 3 months of use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Oh no! We're very sorry for any discouragement you've experienced with the Symmetry Series+ case. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We understand how disappointing this can be though. Please give our friendly Otters a call at 1-855-688-7269 and they'd be more than happy to look into your warranty replacement options with you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Vale
Verified Purchase:Yes
I don't like it very much, the protector scratches very quickly and the transparency turns yellowish
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
We're sorry to hear about your case discoloration. We recommend removing your device from your case, and gently wash your case with warm water and hand soap. If that does not resolve this issue, give us a ring at 1-855-688-7269 and we would be happy to offer you a replacement case through our product warranty.
Cheers,
OtterBox Customer Service Support
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
First drop
on February 11, 2023
Posted by: CoCo
I have always loved Otter Box products but the first drop of my iPhone Promax 14 and back completely shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 14, 2023
Hi there, CoCo. We're so sorry to hear about your experience with the Symmetry Series+ case. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We understand that this can be a frustrating experience, but we can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Fits IPhone weird
on February 9, 2023
Posted by: art0120
I’ve had this case for 2 months and have had a ton of compliments on it. It’s super cute! However, it kinda of pops out of the case like it’s not quite deep enough for my 14 pro max. The sides have also become discolored rather quickly.
Response from otterbox.comBy OtterBox, Customer Service Support, February 13, 2023
Hi there! We're happy to hear the style of the Symmetry Series+ case has suited you well so far, but we have some concerns about the way it's fitting on your device too. We craft all of our cases on an individual basis to ensure it is seamlessly compatible with the unique device, so those fit issues are definitely unexpected. As far as any discoloration goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We'd still like to see what we can do to make this right. Please give our CS team a call at 1-855-688-7269 and they'd be happy to look a bit deeper into things with you or set you up with a replacement case if needed.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com