Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Posted by: tb4ever
Verified Purchase:Yes
Very well made. Very well protected. Looks good, BUT the clear TPU side bumpers turn yellow within the first month or so.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're happy to hear you're enjoying the case, but bummed to hear about some of the troubles. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we always recommend washing our cases with warm water and mild soap. We've also got a great warranty to help keep things looking sharp! Just give us a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Support
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Like many other reviews on here
on February 21, 2023
Posted by: BenJ
Like many other reviews here in regards to this case, if you accidentally drop your phone even from a low height onto soft floors, and want a shattered phone, then this is the case for you. New iPhone 14 pro max, left store with this case and screen protector as I was not leaving store without a case. 3 months in, pulling out
of pocket and slipped and fell no more than 3ft.
of pocket and slipped and fell no more than 3ft.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
We're very sorry to hear about your experience with the Symmetry Series case, Ben. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Latinjustice74
Verified Purchase:Yes
I’ve been using otterbox for years now and love it. This case is protective while not being bulky. And the mates are works great I’ll be buying another as soon as the gaming case comes out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Wanted to love
on February 17, 2023
Posted by: Anonymous
After upgrading to an iPhone 14 Pro Max, I was very excited for this stylish case to protect my new phone. I’ve been an OtterBox user for years and had a black OtterBox case on my previous phone for over 3 years. I loved it and knew I wanted to go with OtterBox again. I was excited to try out this new tan color. The quality seems great, but after just one week, the edges of my phone are already discolored. I have already tried cleaning it with warm soap and water hoping it would be an easy fix and it did not resolve the issue. I wanted to love this case, but am feeling very disappointed given the price of this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 22, 2023
We're very sorry to hear about your Symmetry Series+ case color issues! This sounds like a very unusual situation, and we would be happy to help get your case replaced. Just give us a quick call at 1-855-688-7269 and we would love to help.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1
doesn't fit tight and poor protection and magnets
on February 16, 2023
Posted by: CollinsCiCi
Purchased this for my phone to replace a cheaper one. The cheaper brand had much better protection. First time fell out of my lap onto carpeted floor, the back shattered. I constantly have to reset it in the case firmly and the magnets are weak, will not grasp onto holder if it is not in a cradle.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
We're very sorry to learn about your experience with the Symmetry Series+ case for your iPhone 14 Pro Max. We uniquely crafted this case to be seamlessly compatible with your specific device, so any fit issues like that are definitely surprising. Did you receive the incorrect case for your device? We've also thoroughly tested and confirmed this case will work with any of our MagSafe products, but since we don't perform any third party testing we're unable to guarantee our case will be compatible with another company's accessory. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 and our friendly Otter would be happy to help find the best path forward for you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Beachshopper
Verified Purchase:Yes
I bought this case because the magnet would attach to a wallet, as well as a MagSafe phone holder
Written by a customer while visiting otterbox.com
Customer Rating
1
Don't bother with this case
on February 14, 2023
Posted by: riri12
This was my go to brand and unfortunately my phone fell and the back of my iPhone Pro max 14 was completely shattered. I read another review with the same issue....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
We're sorry to hear about your damaged device. Our Symmetry+ Series cases are protective, but some variables sadly can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Best,
OtterBox Customer Service Support
Best,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1
MagSafe magnets were weak, case doesn’t protect
on February 13, 2023
Posted by: Mick
I dropped my phone while trying to slip it into my pocket ( 3ft off the ground maximum) and it absolutely shattered the back glass, when I removed the case to see why it would’ve broke from something so light I saw that the bottom magnetic strip from the case had come out of position and was sideways, so when the phone fell that was where the cracks started. The ring magnet also came out, would not recommend, really wish I bought a defender instead
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Hey there, Mick! We're so sorry to hear about this. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We also want to apologize for any disappointment due to the magnets within the case. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com