Customer reviews from otterbox.com
OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Average customer rating
3.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
73
4 Stars
11
3 Stars
17
2 Stars
22
1 Star
58
40%of customers recommend this product.
(
51 out of
126)
Customer Reviews for OtterBox - iPhone 14 Pro Max Symmetry Clear Plus Case with MagSafe - Clear: Bump & Impact Resistant - Black
Customer Rating
2
Protective but clear case turns brown
on March 8, 2023
Posted by: Jess54
This case is protective and I love that you can see the phone color through it but after 6 months it has turned brown on all the edges. I have cleaned it with mild soap and water and nothing removes the discoloring. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 10, 2023
Oh no! We're so sorry to learn about your experience with the Symmetry Series+ Clear case for your iPhone 14 Pro Max. We totally understand how that can be a bit disappointing. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We're happy to hear you've generally been a fan of this case despite these unwanted effects, but we'd still like to see what we can do to make things right by you. Please give our CS team a ring at 1-855-688-7269 and they'd be glad to go over your warranty replacement options with you.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Ultra strong case
on March 7, 2023
Posted by: harleeeenk
[This review was collected as part of a promotion.] This phone case is so great I love how strong it is you can throw your phone around and received no damage on your phone. I highly recommend it for anyone who is clumsy like me.  I love how this case is it bulky at all for how strong it is.
Written by a customer while visiting otterbox.com
Customer Rating
2
Loyal customer
on March 5, 2023
Posted by: Soccermom
I’ve always bought OtterBox is for all my phones. This is the first phone case that I’m not happy with, the buttons are great, however the phone keeps popping out when I take it out of pockets I have never had this issue before I hope it’s fixed for other phones
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
We're thrilled to hear that you are a long time lover of all things OtterBox! But we are sorry to hear that this case missed the mark for you. This sounds like a very unusual situation. Have you verified that this case is the correct size for your device?
If this is the correct size case for your device, give us a ring at 1-855-688-7269 and we would be happy to help get you a replacement!
Best,
OtterBox Customer Service
If this is the correct size case for your device, give us a ring at 1-855-688-7269 and we would be happy to help get you a replacement!
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5
great!
on February 25, 2023
Posted by: kushp1
[This review was collected as part of a promotion.] Great and protective case without being too bulky! Dropped my phone a few times and it experience absolutely zero damage thanks to the case! Highly recommend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not very protective
on February 24, 2023
Posted by: MMM82
I’ve been using Symmetry cases for a long time. This case gave me some reservations and they were well founded. I’ve had my phone for maybe 4 months and tonight at dinner I noticed that there was a crack on my camera area. So disappointed that this case didn’t protect my phone. I’ve had some pretty rough drops with my other iPhones and symmetry cases and never had more than a cracked screen protector. The back of my phone is shattered. I’m going to probably find a new case for after my phone gets fixed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
We're sorry to hear about your damaged device. Our Symmetry Series+ cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: VanesArtea
Verified Purchase:Yes
It’s a really nice case and great protection. But the corners and sides are already turning brownish yellowish. I bought this in Nov 2022
Response from otterbox.comBy OtterBox, Customer Service Support, February 24, 2023
Hi there! We're happy to hear the Symmetry Series+ case for your iPhone 14 Pro Max has been suiting you and your needs well so far. We apologize for any disappointment you might have had due to those cosmetic concerns though. We do recommend the occasional case cleaning with warm water and mild soap to keep this looking sharp. If this doesn't freshen things up, please give our customer service team a call at 1-855-688-7269 and they'd be glad to look into your replacement options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Lesley
Verified Purchase:Yes
Feels sleek and protects. Does get stained on edges.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lora Square
Verified Purchase:Yes
Wonderful, so very happy with the products Otter Box has to offer!
Written by a customer while visiting otterbox.com