Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Lilac
Average customer rating
4.6
(1,556 Reviews)
Rating breakdown 1,556 reviews
5 Stars
1,109
4 Stars
331
3 Stars
82
2 Stars
26
1 Star
8
88%of customers recommend this product.
(
157 out of
179)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Lilac
Posted by: Elizabeth
Verified Purchase:Yes
Buena compra para el precio son buenas prestaciones
Written by a customer while visiting Samsung US
Posted by: Anna
Verified Purchase:Yes
Product was as described, not too heavy not too light. Features were good. Does not come with a charging adapter just pointing that out for anyone buying so they order ahead. Overall good product.
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R, April 28, 2025
Ahoy Anna,
Thank you for sharing how it’s been going with your Galaxy S24 FE A/R Screen Protector. We see you have decided to elevate your viewing experience on your Galaxy S24 FE by adding the anti-reflecting screen protector, which is always a great choice. The installation can be tricky, and you must allow the screen protector to adhere to your phone, which may take a couple of days. Once it’s fully engaged, you will have seamless protection that’s practically invisible. Thank you for taking the time to share your story with us. Your support means a lot to us at Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how it’s been going with your Galaxy S24 FE A/R Screen Protector. We see you have decided to elevate your viewing experience on your Galaxy S24 FE by adding the anti-reflecting screen protector, which is always a great choice. The installation can be tricky, and you must allow the screen protector to adhere to your phone, which may take a couple of days. Once it’s fully engaged, you will have seamless protection that’s practically invisible. Thank you for taking the time to share your story with us. Your support means a lot to us at Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is making me crazy.
on April 24, 2025
Posted by: REXX59
from Groveland, MA
Horrible phone. Continual "glitches", keying errors, screen freezing, WAY too much junk downloaded from everywhere, brightness features are slow to respond.
NO explanation regarding new features. IE: BIXBY, upgrades to downloaded apps, AI features make you want to scream.
NO explanation regarding new features. IE: BIXBY, upgrades to downloaded apps, AI features make you want to scream.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, April 28, 2025
Hello REXX59,
Thank you for sharing your experience with the Galaxy A35 5G. I understand that you are facing challenges that have made using the device frustrating. Glitches and screen freezing can disrupt your daily activities, and unexpected typing errors are not ideal.
We may have a solution for you. Several factors, including screen damage, outdated software, app conflicts, or underlying bugs, can cause screen flickering or glitching on your Galaxy phone or tablet. Depending on your specific situation, I recommend checking the online resource “Screen Flickering or Glitching on Galaxy Phone or Tablet,” as it addresses many of the issues you’re experiencing.
You can directly modify the slow brightness adjustment on your device. Swipe down from the top right corner of the screen with two fingers to open the Quick panel, then tap the Settings icon. From there, swipe to and select Display. The previously mentioned article offers additional details on choosing the best option for your preferences.
Each software update brings new features and improvements. For more information on using Bixby, refer to the online article (link below) titled “How to Use Bixby on the Galaxy A Series.”
We are always here to help! If you want a more personalized setup walkthrough, please contact our Samsung Support Team for further assistance. Thank you for contacting us and sharing your experience. We are here to help, and we appreciate your choice of Samsung!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Use Bixby on the Galaxy A series
https://www.samsung.com/us/support/answer/ANS10001615/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A35 5G. I understand that you are facing challenges that have made using the device frustrating. Glitches and screen freezing can disrupt your daily activities, and unexpected typing errors are not ideal.
We may have a solution for you. Several factors, including screen damage, outdated software, app conflicts, or underlying bugs, can cause screen flickering or glitching on your Galaxy phone or tablet. Depending on your specific situation, I recommend checking the online resource “Screen Flickering or Glitching on Galaxy Phone or Tablet,” as it addresses many of the issues you’re experiencing.
You can directly modify the slow brightness adjustment on your device. Swipe down from the top right corner of the screen with two fingers to open the Quick panel, then tap the Settings icon. From there, swipe to and select Display. The previously mentioned article offers additional details on choosing the best option for your preferences.
Each software update brings new features and improvements. For more information on using Bixby, refer to the online article (link below) titled “How to Use Bixby on the Galaxy A Series.”
We are always here to help! If you want a more personalized setup walkthrough, please contact our Samsung Support Team for further assistance. Thank you for contacting us and sharing your experience. We are here to help, and we appreciate your choice of Samsung!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Use Bixby on the Galaxy A series
https://www.samsung.com/us/support/answer/ANS10001615/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I like it except, it switches from regular phone to speaker phone off and on, no reason.
I would recommend this to a friend!
Response from Samsung USBy R&R, April 14, 2025
Hey Brian,
Thank you for reaching out and sharing your experience with your Galaxy A35 5G! There's nothing quite like talking on your phone and suddenly hearing loud audio that startles you. The touch sensitivity feature may have been enabled. If this setting is turned on without a protective film, the touchscreen may respond too sensitively and malfunction. To turn off the touch sensitivity feature, go to Settings, tap on Display, and then switch off the option for Touch sensitivity. If you need more troubleshooting steps, please refer to "Touchscreen Issues on a Galaxy Phone and Tablet." This guide includes possible factory reset options, which may help resolve what you are experiencing with your phone switching to speaker mode unexpectedly. If you need further assistance, please contact our Samsung Support Team so we can help identify the exact cause. We appreciate your feedback; your support means a lot to us at Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A35 5G! There's nothing quite like talking on your phone and suddenly hearing loud audio that startles you. The touch sensitivity feature may have been enabled. If this setting is turned on without a protective film, the touchscreen may respond too sensitively and malfunction. To turn off the touch sensitivity feature, go to Settings, tap on Display, and then switch off the option for Touch sensitivity. If you need more troubleshooting steps, please refer to "Touchscreen Issues on a Galaxy Phone and Tablet." This guide includes possible factory reset options, which may help resolve what you are experiencing with your phone switching to speaker mode unexpectedly. If you need further assistance, please contact our Samsung Support Team so we can help identify the exact cause. We appreciate your feedback; your support means a lot to us at Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Solid choice .
on April 10, 2025
Posted by: Mike
Solid choice for a midranger but it takes forever to get updates. Samsung keep your promise and update this phone regularly not whatever you feel like it .
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R, April 10, 2025
Hi Mike,
Thank you for your wonderful feedback on the Galaxy A35 5G phone! This device is designed to last, offering up to four operating system (OS) upgrades. Each OS update comes with standard security maintenance, ensuring your phone and personal data remain secure. You'll receive up to four generations of OS upgrades and up to five years of security updates.
Please note that Samsung and your carrier determine the release of updates for Galaxy phones. While Samsung provides the updates, your carrier decides when to push them to their servers, which is when you will receive the notification. We recommend updating your software whenever a new version is available to keep your device in optimal condition.
To complete a software update, follow these steps:
1. Using two fingers, swipe down from the top of the screen to access the notification panel.
2. Tap the Settings icon.
3. Swipe to and select Software update or System updates (the option may vary between models).
4. Tap on Download and Install, Check for system updates, or Check for software updates, depending on your carrier.
For more information on updating your Galaxy phone, check out the article "How to update your Galaxy phone or tablet." We will keep you informed as new updates become available. We appreciate your review and thank you for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Using%20two%20fingers%2C%20swipe%20down,to%20update%20your%20device%20manually.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your wonderful feedback on the Galaxy A35 5G phone! This device is designed to last, offering up to four operating system (OS) upgrades. Each OS update comes with standard security maintenance, ensuring your phone and personal data remain secure. You'll receive up to four generations of OS upgrades and up to five years of security updates.
Please note that Samsung and your carrier determine the release of updates for Galaxy phones. While Samsung provides the updates, your carrier decides when to push them to their servers, which is when you will receive the notification. We recommend updating your software whenever a new version is available to keep your device in optimal condition.
To complete a software update, follow these steps:
1. Using two fingers, swipe down from the top of the screen to access the notification panel.
2. Tap the Settings icon.
3. Swipe to and select Software update or System updates (the option may vary between models).
4. Tap on Download and Install, Check for system updates, or Check for software updates, depending on your carrier.
For more information on updating your Galaxy phone, check out the article "How to update your Galaxy phone or tablet." We will keep you informed as new updates become available. We appreciate your review and thank you for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Using%20two%20fingers%2C%20swipe%20down,to%20update%20your%20device%20manually.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Levi
from Litchfield IL
Expertise:Intermediate
Verified Purchase:Yes
It's a pretty impressive phone for the price. When comparing it to others in the same range it outperforms. Flawless operation.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 9, 2025
Hi Levi,
We're thrilled you're impressed with the Galaxy A35 5G! Our goal is to provide you with a reliable companion capable of keeping up with your daily tasks. We hope you take full advantage of your device's features, such as Samsung Wallet and the Samsung Health app, to track your fitness. Find out more by checking out the article linked below titled, "Essential features on the Galaxy A15 5G, A25 5G, and A35 5G." Thank you for reaching out to share your experience. We appreciate your loyalty to Samsung!
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/#:~:text=With%20stunning%20displays%2C%20large%20storage,a%20pair%20of%20Galaxy%20Buds.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We're thrilled you're impressed with the Galaxy A35 5G! Our goal is to provide you with a reliable companion capable of keeping up with your daily tasks. We hope you take full advantage of your device's features, such as Samsung Wallet and the Samsung Health app, to track your fitness. Find out more by checking out the article linked below titled, "Essential features on the Galaxy A15 5G, A25 5G, and A35 5G." Thank you for reaching out to share your experience. We appreciate your loyalty to Samsung!
Essential features on the Galaxy A15 5G, A25 5G, and A35 5G
https://www.samsung.com/us/support/answer/ANS10000749/#:~:text=With%20stunning%20displays%2C%20large%20storage,a%20pair%20of%20Galaxy%20Buds.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY A35
on April 6, 2025
Posted by: J2tmon33
[This review was collected as part of a promotion.] This is by far the best phone I've ever owned. Not only the tech....the customization options along with being a well built durable phone it's been awesome
Value
5
Response from Samsung USBy R&R, April 11, 2025
Thanks for sharing J2tmon33,
We’re thrilled to hear the Galaxy A35 is hitting all the right marks for you. From it’s sleek durability to the customizable features that makes it truly yours. While the phone being durable is a plus, be sure to get the most out of all the features include with your phone as well. Samsung Health is a comprehensive wellness app that provides a range of features to help you maintain your health and fitness. It includes tools for monitoring daily activities, tracking workouts and nutrition, monitoring sleep, and managing stress levels. Find out more about all the features on your phone by taking a look at the article linked below titled, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for sharing your wonderful feedback. We thank you for making Samsung your go to choice.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear the Galaxy A35 is hitting all the right marks for you. From it’s sleek durability to the customizable features that makes it truly yours. While the phone being durable is a plus, be sure to get the most out of all the features include with your phone as well. Samsung Health is a comprehensive wellness app that provides a range of features to help you maintain your health and fitness. It includes tools for monitoring daily activities, tracking workouts and nutrition, monitoring sleep, and managing stress levels. Find out more about all the features on your phone by taking a look at the article linked below titled, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for sharing your wonderful feedback. We thank you for making Samsung your go to choice.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's been very reliable
on April 6, 2025
Posted by: Pimptressjenn
[This review was collected as part of a promotion.] This phone has everything that I have ever needed.
Value
5
Response from Samsung USBy R&R, April 11, 2025
Hey Pimptressjenn,
Thank you for sharing your thoughts on your Galaxy A35 5G! We are delighted that your device has become a reliable part of your daily routine. Knowing that it includes everything you need is precisely our goal when designing our devices. Now is the perfect time to explore all the features your Galaxy A35 5G offers. We recommend checking out the article “Useful Features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We appreciate the time you took to share your experience, and we thank you for your loyalty to Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A35 5G! We are delighted that your device has become a reliable part of your daily routine. Knowing that it includes everything you need is precisely our goal when designing our devices. Now is the perfect time to explore all the features your Galaxy A35 5G offers. We recommend checking out the article “Useful Features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We appreciate the time you took to share your experience, and we thank you for your loyalty to Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US