Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,905 Reviews)
Rating breakdown 3,905 reviews
5 Stars
3,089
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
83%of customers recommend this product.
(
15 out of
18)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
This phone has everything
on February 16, 2024
Posted by: LoveMyFlip
[This review was collected as part of a promotion.] I use my device for streaming, personal use, gaming and for pictures. The phone can really do it all. I'm able to use it on the go as well as basically having a remote laptop. The split screen mode makes it easy to multitasking on the go which in NYC is crucial.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my zfold.
on February 16, 2024
Posted by: Animallover
[This review was collected as part of a promotion.] My zfold basically replaces my computer and tv. I use it for gaming, office apps, watching movies, videos, notes, reminders.
At times I will have 4 screens opened at the same time on the dance screen. Watching a video while I'm logging items into excel, and having my accounts open all on the same screen at the same time. No jumping back and forth. So many people have seen me in that mode and purchased the phone just for that feature.
The screen is so smooth when it's opened, which is the one thing I feared when I purchased. I thought the crease would be an issue and cause distortion, but it has no effect on the quality of the picture.
The camera is crystal clear. I really cannot say enough good things about this phone. I've had it a year and still find new things that I can do with it. Never gets old.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the z fold5
on February 16, 2024
Posted by: Taz4taco
[This review was collected as part of a promotion.] After my first z fold Experience I fell in love with all of the phones. Features the ability to make the screen bigger.
Looking at videos, movies, complete and documents. Also gaming experience on the fold is astonishing. I started with the fold3 And quickly fell in love with the franchise. I've been with Samsung products.
Since the Galaxy back in 2009. I've always love the way the phone's felt.
The Way the phone functions and how you can customize it. I've gotten big into samsung pay. Is hard to see myself going towards a different phone after having the fold. But I know Samsung will release and even better version of the fold or the rolling edge.
Looking at videos, movies, complete and documents. Also gaming experience on the fold is astonishing. I started with the fold3 And quickly fell in love with the franchise. I've been with Samsung products.
Since the Galaxy back in 2009. I've always love the way the phone's felt.
The Way the phone functions and how you can customize it. I've gotten big into samsung pay. Is hard to see myself going towards a different phone after having the fold. But I know Samsung will release and even better version of the fold or the rolling edge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's really good
on February 16, 2024
Posted by: Ben85577
[This review was collected as part of a promotion.] This phone is great. I love the ability to open it and have a larger screen when reading or trying to look at documents. The camera is great and I have had zero issues with this phone so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse multitasking
on February 15, 2024
Posted by: Supersponge3
[This review was collected as part of a promotion.] This is the most well rounded phone I have ever owned. Before this I had a zfold 4 and had to upgrade to zfold 5 because it fully shuts flat. This phone is a multitasking machine and allows me to use my phone instead of taking it my laptop at times.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone started lagging
on February 15, 2024
Posted by: REENI615
[This review was collected as part of a promotion.] I had been enjoying the phone since I got it in August 2023. I like the trade in option and improvements over the z flip 4. Just a few days ago on 2/9/2024 my phone started lagging extremely bad. I can't even text or take a photo without a huge delay. Not sure sure to do.
Value
3
Response from Samsung USBy Social Commerce, February 16, 2024
Hi there REENI615, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you and how much you were originally enjoying the full functionality. We have provided a link to an article to help you troubleshoot the speed of your device. If this article does not help you with a resolution, we have also included a link to the Samsung Support Team for additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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How to keep your Galaxy phone or tablet from slowing down
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Written by a customer while visiting Samsung US
Customer Rating
4
Two missing features
on February 14, 2024
Posted by: Munsterrr
[This review was collected as part of a promotion.] Put the ultra camera on the next fold and an internal pen and I guarantee the fold 6 will be my next purchase after my fold 5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Incremental, still greatly improved! Still 1 of 1
on February 14, 2024
Posted by: Dreeemer69
[This review was collected as part of a promotion.] The Z Fold 5 is still undisputed in my book! I previously had the Fold 3. The size of the inner screen made me give up my tablet-i now have 2 in one! It worked well 4 me, but I got the Fold 5 in an upgrade. The battery life is much, much more efficient. Side by side, the crease in the middle is reduced, and the hinge Fold better. Incremental, but in all the right ways...
I love that I can one hand it like a normal phone, and have big screen videos whenever I need it. With the S-pen Pro, camera control is fantastic. It's smart features have truly spoiled me.
My Fold 3 inner screen was replaced once in 2 years-i expect the same amount iof durability, or better from the 5.. The only thing that I can find wrong is the lack of innovation, but it's worth it coming from the 3. I'll be in line for the next great Samsung foldable as well! Thank you for an amazing product.
I love that I can one hand it like a normal phone, and have big screen videos whenever I need it. With the S-pen Pro, camera control is fantastic. It's smart features have truly spoiled me.
My Fold 3 inner screen was replaced once in 2 years-i expect the same amount iof durability, or better from the 5.. The only thing that I can find wrong is the lack of innovation, but it's worth it coming from the 3. I'll be in line for the next great Samsung foldable as well! Thank you for an amazing product.
Value
4
Response from Samsung USBy R&R Team, December 19, 2024
Thank you so much for your detailed review of the Galaxy Z Fold5, Dreeemer69! We’re happy to see that you're enjoying the enhanced battery efficiency and the improved hinge design. The reduction in the crease and the ability to seamlessly switch between one-handed use and immersive large-screen viewing truly exemplify our commitment to innovation and user experience. The integration of the S Pen Pro for camera control is designed to elevate your creative possibilities, and we’re glad to see it’s making a positive impact for you. We also appreciate your loyalty to the Galaxy Fold series, and we are continuously striving to improve the durability and performance of our devices. Your feedback on innovation is invaluable, and we take it to heart as we continue to push the boundaries of what’s possible in foldable technology. We look forward to bringing even more exciting features in future models. Thank you for being part of the Samsung community! If you have any questions or concerns, we're always here to help at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US