Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,905 Reviews)
Rating breakdown 3,905 reviews
5 Stars
3,089
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
83%of customers recommend this product.
(
15 out of
18)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
4
Surprisingly opens with no bend
on April 29, 2024
Posted by: LadyLuna
[This review was collected as part of a promotion.] Opens up and the screen is flat without a bend or bump in the screen like you think there would be.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love anything Samsung.
on April 29, 2024
Posted by: MikeThaDawg
[This review was collected as part of a promotion.] I am definitely loving my Samsung Galaxy Z Fold 5
My only complaint is that I wished it had the pen imbeded into the hinge of the phone that way I won't be afraid that I lost it whenever I dropped my phone on its back.
My only complaint is that I wished it had the pen imbeded into the hinge of the phone that way I won't be afraid that I lost it whenever I dropped my phone on its back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The fold has so many great features!
on April 29, 2024
Posted by: Blhw17
[This review was collected as part of a promotion.] The Galaxy Fold is an amazing phone! I thought I would have issue with the way it folds and the crease. However, I don't even recognize it! I have never had issue. I have even dropped it a few times. It is a tough phone!
It is great for watching videos and playing games. The clarity of them and the pictures and videos it takes are awesome.
The addition of Galaxy AI makes this phone even more high tech. I love the convenience of it!
If I could give more stars I definitely would!
It is great for watching videos and playing games. The clarity of them and the pictures and videos it takes are awesome.
The addition of Galaxy AI makes this phone even more high tech. I love the convenience of it!
If I could give more stars I definitely would!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on April 29, 2024
Posted by: Lee215
[This review was collected as part of a promotion.] I love this device.
It has multiple screens therefore I don't have to close it and reopen the screen back and forth.
It also has a good battery life so I can use almost 2 days without charging.
It has multiple screens therefore I don't have to close it and reopen the screen back and forth.
It also has a good battery life so I can use almost 2 days without charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 review
on April 29, 2024
Posted by: KingJamesFlyGuy
[This review was collected as part of a promotion.] Overall all a really great first experience with a foldable. Had it for about 7 months and still learning more things about the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is reliable!!
on April 29, 2024
Posted by: Wobblywolves
[This review was collected as part of a promotion.] This product has been so reliable with its big screen and battery life. I enjoy using it everyday and I get several head turns when I use it.
I rely on the cameras more then I thought, but they still come out beautifully despite not having the high end specs.
I highly recommend this product to anyone who asks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wide screen
on April 29, 2024
Posted by: Javy72
[This review was collected as part of a promotion.] I love my phone and it amazing features. Video quality is the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen keeps cracking and breaking
on April 29, 2024
Posted by: thebrokenscreenguy
[This review was collected as part of a promotion.] Screen keeps cracking and breaking
Was fixed and in less than 5 months if cracking and breaking again.
Was fixed and in less than 5 months if cracking and breaking again.
Value
1
Response from Samsung USBy Social Commerce, April 29, 2024
Hello there, we appreciate you sharing your experience with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you every day and are happy to hear you were able to work with our team on a warranty claim for your device. We have provided a link to an article to help with measures we find helpful to care for this unique device. We have also included a link to the Samsung Support Team if you have questions or need additional assistance. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US