Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,905 Reviews)
Rating breakdown 3,905 reviews
5 Stars
3,089
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
83%of customers recommend this product.
(
15 out of
18)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Sumthin exciting.....
on April 29, 2024
Posted by: Isbo78
[This review was collected as part of a promotion.] The phone is awesome. The only issue I have with it is that it doesn't come with the S pen. The size is both closed and open is very convenient and comfortable. This fold 5 is exciting to use and is also a show piece. It makes me feel like I got a lot of money when I pull it out and show off it's opening opening capability and the people that don't know about it be in awwww. I'm actually just a guy who is just trying to make ends keep meeting. Both screens are of good clarity and size. Picture quality is magnificent. It's the best phone I've ever had to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on April 29, 2024
Posted by: Paco10
[This review was collected as part of a promotion.] great big screen for work and split screen to work on 2 proyects.
great om game quality screen
great om game quality screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best choice for a phone
on April 29, 2024
Posted by: Mommaof1
[This review was collected as part of a promotion.] I absolutely love this phone.... best decision ever.... I love the fact I can open the phone for a bigger screen... I joke that the older you get the bigger the phone! It makes watching videos and using social media so much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's great
on April 29, 2024
Posted by: Bist7912
[This review was collected as part of a promotion.] It's works great for me being a busy person for all my day in and day out tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great concept, but still some work
on April 29, 2024
Posted by: CloudKoF
[This review was collected as part of a promotion.] I can't say how have things I like about the concept of this phone. A compact phone for when you need it and I large tablet size screen for those other media consumption and gaming times.
There are two main reasons this isn't a 5 star review .
1. It's a bulky/heavy phone and a little challenging using the small screen.
2. The new large screen is awesome, but if/when it is damaged it really has a huge impact on the usefulness, other than it's still functionable. Because it is a large screen or is a little lunky/awkward, and can easily be dropped bc of this. The screen has weak spots through the middle/fold,I even a mild drop (which happened to me) ruined the entire screen.
1. It's a bulky/heavy phone and a little challenging using the small screen.
2. The new large screen is awesome, but if/when it is damaged it really has a huge impact on the usefulness, other than it's still functionable. Because it is a large screen or is a little lunky/awkward, and can easily be dropped bc of this. The screen has weak spots through the middle/fold,I even a mild drop (which happened to me) ruined the entire screen.
Overall I really like what this phone provides. A compact option without losing the large screen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for me.
on April 29, 2024
Posted by: THEDREAMER214
[This review was collected as part of a promotion.] I purchased my samsung galaxy fold 5 last November and it has been completely amazing. The screen while unopened is still larger than my previous phone. I love streaming movies and YouTube so when I open the fold it's so perfect. While open I can easily make one side my texts while browsing the internet on the other side of the screen. It has so many functions , I'm still learning about them months later. This phone is amazing. It's fast , big screen size ( for a phone ) and all around user friendly. I love this phone . I only wish I had more options to choose from regarding cases .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE ON THE MARKET
on April 29, 2024
Posted by: YoungMaster
[This review was collected as part of a promotion.] At work I had alot of down time, watching movies and TV on this phone is amazing, not only entertainment on the phone but you can watch movies and check your stocks too. I gave this phone 5 star
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fun but fragile
on April 29, 2024
Posted by: Zondoeehhd
[This review was collected as part of a promotion.] Fun phone for people that have to work in the field alot, but isnt very sturdy. Even with case the phones inner screen is unusable after only a few drops.
Support says there is no fix.
Support says there is no fix.
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Hi there Zondoeehhd, thank you for sharing your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you initially enjoyed the usage of this device. We would be more than happy to assist you with a repair to restore the full functionality of your device if you would like. We have provided a link to the Samsung Support Team to help review all options available to you for repair, and help you choose the one that best fits your needs. We have also provided a link to Customer Care+ if you would like to explore additional protection for your device to help give peace of mind. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US