Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.6
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
2,588
4 Stars
524
3 Stars
111
2 Stars
39
1 Star
86
89%of customers recommend this product.
(
539 out of
606)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Posted by: Anonymous
from Lindale, Texas
Verified Purchase:Yes
Only one issue. There's no case made that protects the charging port. I had the phone for just 10 days when its charging port was blocked by a 1/8" piece of a leaf when I was raking leaves. After that, the phone wouldn't charge. I couldn't see the obstruction, so I had to go to your recommended shop (25 miles away) to get the phone repaired. PLEASE find a solution that protects the charging port!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Harb
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
A excellent experience. Straight forward and instructions were great!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nivedita
from California
Expertise:Intermediate
Verified Purchase:Yes
I have recently upgraded from z flip 5 to 6 now. I love it feature that we can now chat on whatsapp & watch youtube videos from the front panel screen. The only challenge is battery life could be better.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Nivedita. We truly appreciate your feedback and are here to assist you. We're glad to see that you've been enjoying the new features the Flip6 offers. We understand that you may be observing some aspects of battery performance. The Galaxy Z Flip6 is designed with a 4,400 mAh dual battery that maximizes space within the device while delivering excellent performance. If you're noticing faster battery drain, we recommend checking for power-hungry apps by navigating to Settings > Battery and Device Care > Battery > App Power Management. Additionally, lowering your screen brightness or adjusting the timeout can help extend battery life; these settings can be found in Settings > Display. It’s also important to ensure your device is running the latest software, as updates often include optimizations. You can check for updates in Settings > Software Update > Download and Install. If you have questions about screen durability, keep in mind that the Galaxy Z Flip6 features an innovative foldable display made with Gorilla Glass Victus+ and an Armor Aluminum frame for enhanced durability. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. Your satisfaction is important to us, and we are here to help with any other specific concerns you may have. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: John C
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
After I owned my first flip phone smart phone, I can never go back to the traditional smart phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Hardhead
Expertise:Intermediate
Verified Purchase:Yes
Wasnt sure wanted to upgrade from flip 4. Best decision. Love the expanded front screen functions. Dont have to open most of the time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Naveen
from Jacksonville Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone . The form factor is brilliant and handy I loved it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted 4 months
on December 22, 2024
Posted by: Tori
This is my third Samsung flip phone. The first version worked fine. The third version the screen died and went completely black. I like the concept so much that I bought the flip 6 and it lasted me 4 months before the main screen stopped recognizing touch. I've tried so hard to love the flips, but they just don't last.
Response from Samsung USBy R&R, December 23, 2024
Hello Tori,
We are always eager to hear from our customers and learn how their Samsung products are performing. Thank you for sharing your feedback on your new Galaxy Z Flip6. Our goal was to bring the classic concept of the cellphone into modern times with the Z Flip. We aimed to be creative and innovative while providing the best display quality and longer-lasting battery life.
If your phone has stopped responding to touch, one of the first troubleshooting steps is to ensure your device is up to date. We will provide a link with more details on what to do if your Samsung phone or tablet freezes or crashes.
As a new owner of a Z Series device, you are automatically enrolled in the Galaxy Z Assurance program. This program offers many benefits, including one free screen protector installation and discounts on screen repairs if needed.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We encourage you to reach out to our dedicated Samsung Support Team for further assistance with your phone. You can contact us via phone or chat. Thank you for being a loyal Samsung customer!
Samsung phone or tablet freezes and crashes
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
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We are always eager to hear from our customers and learn how their Samsung products are performing. Thank you for sharing your feedback on your new Galaxy Z Flip6. Our goal was to bring the classic concept of the cellphone into modern times with the Z Flip. We aimed to be creative and innovative while providing the best display quality and longer-lasting battery life.
If your phone has stopped responding to touch, one of the first troubleshooting steps is to ensure your device is up to date. We will provide a link with more details on what to do if your Samsung phone or tablet freezes or crashes.
As a new owner of a Z Series device, you are automatically enrolled in the Galaxy Z Assurance program. This program offers many benefits, including one free screen protector installation and discounts on screen repairs if needed.
Samsung products are warranted against manufacturing defects in materials and workmanship for a limited period of 12 months, as specified for each product. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We encourage you to reach out to our dedicated Samsung Support Team for further assistance with your phone. You can contact us via phone or chat. Thank you for being a loyal Samsung customer!
Samsung phone or tablet freezes and crashes
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: RiCo
Verified Purchase:Yes
Love it. Especially the outer screen. Just wish more apps could run on the outer screen.
Written by a customer while visiting Samsung US