Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.6
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
2,588
4 Stars
524
3 Stars
111
2 Stars
39
1 Star
86
89%of customers recommend this product.
(
539 out of
606)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Posted by: Kabir
from FL
Verified Purchase:Yes
Just had it for under a month but so far the camera is definitely an upgrade compared to flip5 and I like the screen when the phone is closed where I can reply messages and other nice features as well. I’ll need some more time to give a better review.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Girls are Crazy for this phone now a days
on January 10, 2025
Posted by: Sudheer
Brought for my wife and she is very satisfied and happy
Written by a customer while visiting Samsung US
Customer Rating
1
Month and a half display glitched,warranty useless
on January 10, 2025
Posted by: Bruno
from Texas
Expertise:Expert
The phone only worked for one month and a half, after an update the display stop working, went to Samsung and they told me it was the update and went I took the phone in they changed it to it was the screen protector that it came with and the warranty that they promise to be one year for the screen didn't apply to their display so I end up changing to another phone
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 14, 2025
Hello Bruno,
Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your detailed feedback about the display and warranty experience. Your insights are valuable, and we will share them with the relevant teams to help us improve the quality and support we offer. If you have any additional input, we would be glad to hear it.
Thanks, Ty!
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Thank you for sharing your experience with the Galaxy Z Flip6. We appreciate your detailed feedback about the display and warranty experience. Your insights are valuable, and we will share them with the relevant teams to help us improve the quality and support we offer. If you have any additional input, we would be glad to hear it.
Thanks, Ty!
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Jesus
from New mexico
Expertise:Intermediate
Verified Purchase:Yes
Works well nice update from my old phone and come with some new cool features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 10, 2025
Hello Jesus,
Thank you for your feedback on your Galaxy Z Flip6. We’re thrilled to hear that you are enjoying your new device and all the excellent features it offers. Our goal was to bring compactness to modern devices. With impressive displays and a longer-lasting battery, you can now do more on your phone and be captivated by the visuals. We appreciate you being part of the Samsung family and hope you continue to have a great experience with your Galaxy Z Flip6!
-Ty
Samsung Support
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Thank you for your feedback on your Galaxy Z Flip6. We’re thrilled to hear that you are enjoying your new device and all the excellent features it offers. Our goal was to bring compactness to modern devices. With impressive displays and a longer-lasting battery, you can now do more on your phone and be captivated by the visuals. We appreciate you being part of the Samsung family and hope you continue to have a great experience with your Galaxy Z Flip6!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: scotb
Verified Purchase:Yes
Great phone.As long as they are made it's the phone I will own.
Response from Samsung USBy R&R, January 10, 2025
Hi scotb,
Thank you for your review of the new Galaxy Z Flip6! We’re delighted to hear that you find the Z Flip6 easy to use and carry. Your loyalty means a lot to us, and we’re thrilled that this is the phone you’ll continue to choose. Thank you for being a part of the Samsung family!
-Ty
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Thank you for your review of the new Galaxy Z Flip6! We’re delighted to hear that you find the Z Flip6 easy to use and carry. Your loyalty means a lot to us, and we’re thrilled that this is the phone you’ll continue to choose. Thank you for being a part of the Samsung family!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
WORST ONE YET
on January 9, 2025
Posted by: Jordan
from Virgia Beach, VA
Expertise:Intermediate
Worst one yet!!! And Samsung won't stand behind warranty. Mine broke in 4 months, charging port 1st , then the screen froze. NO damage never dropped. Apparently, the charger port is tied to the screen freezing.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 10, 2025
Hello Jordan,
Thank you for sharing your experience with your Galaxy Z Flip6. We are committed to ensuring our products meet our customers' expectations, and we value your feedback. With the Z Flip6, we aimed to provide a compact device that makes a significant impact. It features a longer-lasting battery and a high-resolution display, blending the classic feel of a cellphone with modern technology.
One of the best features of your device is the Galaxy Z Assurance program, which offers benefits primarily related to your display. More details will be provided in the link below.
For further assistance with your device and warranty inquiries, we encourage you to reach out to our Samsung Support Team. They can provide detailed guidance and address your options.
Thank you for contacting us, and we appreciate you being a part of the Samsung community.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Z Flip6. We are committed to ensuring our products meet our customers' expectations, and we value your feedback. With the Z Flip6, we aimed to provide a compact device that makes a significant impact. It features a longer-lasting battery and a high-resolution display, blending the classic feel of a cellphone with modern technology.
One of the best features of your device is the Galaxy Z Assurance program, which offers benefits primarily related to your display. More details will be provided in the link below.
For further assistance with your device and warranty inquiries, we encourage you to reach out to our Samsung Support Team. They can provide detailed guidance and address your options.
Thank you for contacting us, and we appreciate you being a part of the Samsung community.
Galaxy Z Assurance
Galaxy Z Assurance Screen Repair for Galaxy Z Flip6 and Galaxy Z Fold6 Offer Terms
Samsung Warranty
Samsung Care | Warranty & Support | Samsung US
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Dori
from Sf bay area, California
Expertise:Intermediate
Verified Purchase:Yes
This is my 3rd galaxy flip. I started with the 3, went to 5 and switched to 6 for the camera. So happy I did. Love the longer battery life and camera
I would recommend this to a friend!
Design
5
Value
4
Response from Samsung USBy R&R, January 9, 2025
Hi Dori,
We are thrilled to hear that you are enjoying your new Galaxy Z Flip6 phone! Our goal was to bring the classic style of early 2000s cellphones into modern times, and we are delighted that you appreciate it. It's great to know you're happy with the camera quality on the Z Flip6. Additionally, the longer-lasting battery allows you to do more for even longer, which is a fantastic bonus. Thank you for reaching out and sharing your feedback, and we truly appreciate your loyalty to Samsung.
-Ty
Samsung Support
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We are thrilled to hear that you are enjoying your new Galaxy Z Flip6 phone! Our goal was to bring the classic style of early 2000s cellphones into modern times, and we are delighted that you appreciate it. It's great to know you're happy with the camera quality on the Z Flip6. Additionally, the longer-lasting battery allows you to do more for even longer, which is a fantastic bonus. Thank you for reaching out and sharing your feedback, and we truly appreciate your loyalty to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Rina
from Baltimore
Verified Purchase:Yes
I absolutely love to phone but the fatal flaw is that the camera malfunctioned and I've struggled to get it to work again only after 2weeks of having it. I've also been left on read like 4 times while trying to sort this issue out with samsung techs. The issue was never fixed and i haven't heard anything back. Literally my worst experience by far
Performance
1
Design
5
Response from Samsung USBy R&R, January 7, 2025
Hello Rina,
We want to express our gratitude for taking the time to share your experience with your Galaxy Z Flip6 device. We're pleased to hear that your overall experience with your phone has been positive.
When it comes to your camera, we’d like to provide some troubleshooting steps. One option you can try is to reset the Camera app settings. To do this, swipe to the settings option in the Camera app, tap on "Reset settings," and then confirm by tapping "Reset." This action will revert the Camera app to its default settings, which may resolve the error. Additionally, checking for software updates can also be beneficial, and we'll provide a link with more information below.
Please note that Samsung products come with a warranty against manufacturing defects in materials and workmanship for a period of 12 months, as specified for each product. For eligible devices, you can also opt for additional coverage through Samsung Care+, which offers extended protection and extra support.
We have partnered with uBreakiFix as an authorized Samsung repair location. There are over 600 locations in the U.S. where technicians are ready to assess your device and help diagnose why the camera isn’t performing as expected.
As always, our Samsung Support Team is here for you. You can reach us at 1-800-SAMSUNG, where our skilled team members will be happy to assist further and discuss potential options and work on troubleshooting.
Thank you once again for reaching out, and we appreciate you for being a valued member of the Samsung community.
Issues with Camera app on Samsung phone or tablet
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We want to express our gratitude for taking the time to share your experience with your Galaxy Z Flip6 device. We're pleased to hear that your overall experience with your phone has been positive.
When it comes to your camera, we’d like to provide some troubleshooting steps. One option you can try is to reset the Camera app settings. To do this, swipe to the settings option in the Camera app, tap on "Reset settings," and then confirm by tapping "Reset." This action will revert the Camera app to its default settings, which may resolve the error. Additionally, checking for software updates can also be beneficial, and we'll provide a link with more information below.
Please note that Samsung products come with a warranty against manufacturing defects in materials and workmanship for a period of 12 months, as specified for each product. For eligible devices, you can also opt for additional coverage through Samsung Care+, which offers extended protection and extra support.
We have partnered with uBreakiFix as an authorized Samsung repair location. There are over 600 locations in the U.S. where technicians are ready to assess your device and help diagnose why the camera isn’t performing as expected.
As always, our Samsung Support Team is here for you. You can reach us at 1-800-SAMSUNG, where our skilled team members will be happy to assist further and discuss potential options and work on troubleshooting.
Thank you once again for reaching out, and we appreciate you for being a valued member of the Samsung community.
Issues with Camera app on Samsung phone or tablet
uBreakiFix
Samsung Galaxy Repairs | uBreakiFix by Asurion
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US