Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.6
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
2,588
4 Stars
524
3 Stars
111
2 Stars
39
1 Star
86
89%of customers recommend this product.
(
539 out of
606)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Customer Rating
1
Save your money for a company with integrity
on January 29, 2025
Posted by: Bri1
from IL
Expertise:Intermediate
I bought this device less than 5 months ago and the screen is already black and dead, i would have the device folded and the screen would freeze and rainbow. It's almost comical how they revoke your warranty if there is ANY damage present. I bought a samsung branded case for the device which is even more ridiculous. It had no covering for the hinge which obviously got scratched here and there, but the rest of my device is literally spotless. Even the inner screen, that i have a problem with, is completely damage free. So how am i at fault for samsungs own faulty design? I had a flip 3 before this and had it for several years before i had issues, they seem to be making products that break very easily and then when time comes for you to get them replaced thinking you are covered, you have NO coverage. I'm still paying off the phone itself and they want me to pay another 350 ontop of the money i already spent for the phone. Its incredibly infuriating because the damage on the phone is literally scartches, no dents. Need I remind you this is a 1000 dollar phone! It should hold up better than this. Im truly at a loss with this because i love these phones but the company policy is bordering on theft.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, January 30, 2025
Hi Bri1,
Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your experience with your Galaxy Z Flip6. We understand that your phone screen stopped working after a short period of time, and we're here to help. As a Samsung customer, you have some options. One of the benefits of choosing the Z Series device is that you are automatically enrolled in the Galaxy Z Assurance program. This program offers free services and discounts on screen repairs. If your screen has stopped working, you can use this program to get your phone back up and running. We've also partnered with uBreakiFix as an authorized repair location. You can schedule an appointment or walk in to have a technician look over your device. With over 600 locations across the US, there may be one near you. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. It's highly recommended for added protection on your device. We're always here to discuss additional options with you. Please reach out to one of our skilled members of our Samsung Support Team to further assist. We look forward to hearing from you. Thank you for reaching out and thank you for being a part of the Samsung community.
-Ty
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Bankerchas
Verified Purchase:Yes
Perfect phone for both carrying in your pocket andbeautiful fullsize screen. My second zip Samsung. Only drawback I had with my zip 4 was the hinge, which is supposed to last 200,000 cycles only lasted 2+ years. They gave great trade in however.
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R, February 4, 2025
Hello Bankerchas,
Thank you for sharing your wonderful experience with the Galaxy Z Flip6! We are excited to hear that you are now using your second Z Series device. We have packed a lot of technology into this compact phone, making it easy to carry in your pocket while ensuring its security. Our focus is on how users interact with their smartphones, and we strive to enhance the experience with our Galaxy AI features. You can now do more and capture moments with the camera like never before. We truly appreciate your review and thank you for your continued support of Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your wonderful experience with the Galaxy Z Flip6! We are excited to hear that you are now using your second Z Series device. We have packed a lot of technology into this compact phone, making it easy to carry in your pocket while ensuring its security. Our focus is on how users interact with their smartphones, and we strive to enhance the experience with our Galaxy AI features. You can now do more and capture moments with the camera like never before. We truly appreciate your review and thank you for your continued support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Victoria
Verified Purchase:Yes
You'll never go wrong with Samsung - #TeamSamsung ☺️
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your feedback on the Galaxy Z Flip6, Victoria. We always appreciate getting insights from our valued customers. The Galaxy Z Flip6 features an innovative foldable design that allows you to enjoy a compact form factor while still experiencing a full-sized smartphone. With the upgraded camera , capturing stunning photos and videos is easier than ever, making it perfect for sharing moments with friends and family. We continually strive to provide our users with cutting-edge technology that aligns with their lifestyles. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you again for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Isaac
Verified Purchase:Yes
Twice the phone as the Flip Z3.Much faster and love the larger cover screen.
I would recommend this to a friend!
Response from Samsung USBy R&R, January 27, 2025
Hi Issac,
It's wonderful to hear that you are enjoying your Galaxy Z Flip! It’s a significant upgrade from the Z Flip3. The screen resolution and durability of the phone have been incredibly improved, making it an even better device for you. It features a longer-lasting battery, and did you know that the Z Flip6 can withstand up to 200,000 folds? That’s nearly 10 years of durability! We are thrilled that you are enjoying your new device. Thank you for reaching out, and thank you for being a loyal Samsung customer.
-Ty
Samsung Support
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Samsung Community
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It's wonderful to hear that you are enjoying your Galaxy Z Flip! It’s a significant upgrade from the Z Flip3. The screen resolution and durability of the phone have been incredibly improved, making it an even better device for you. It features a longer-lasting battery, and did you know that the Z Flip6 can withstand up to 200,000 folds? That’s nearly 10 years of durability! We are thrilled that you are enjoying your new device. Thank you for reaching out, and thank you for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: AmyB
Verified Purchase:Yes
this is my 2nd flip phone and I love it! I have the Flip 3 and now I have the Flip 6
I would recommend this to a friend!
Response from Samsung USBy R&R, January 27, 2025
Hi Amy B,
We are so happy to hear you are loving the flip of you Galaxy Z Flip6! We wanted to bring a device that was compact that packed a huge punch. The screen are designed better, the battery is designed to last longer and the phone is created to be more durable than ever. We are happy you are loving our devices and we hope they continue to bring you the joy you have come to know. We thank you for reaching out and we thank you for continue to choose Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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We are so happy to hear you are loving the flip of you Galaxy Z Flip6! We wanted to bring a device that was compact that packed a huge punch. The screen are designed better, the battery is designed to last longer and the phone is created to be more durable than ever. We are happy you are loving our devices and we hope they continue to bring you the joy you have come to know. We thank you for reaching out and we thank you for continue to choose Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Elizabeth
Expertise:Intermediate
Verified Purchase:Yes
This z flip 6 is a great phone! Its the 2nd flip phone I've had and I love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2025
Hi Elizabeth,
Thank you so much for sharing your feedback on your Galaxy Z Flip6. We are thrilled to hear that you are a long-time loyal customer and a fan of the Z Flip series. We hope you are enjoying our modern take on the classic cellphone concept. With the integration of Galaxy AI, your phone has revolutionized the way we use mobile devices. We encourage you to explore all the exciting features of your phone, and we hope it brings you great joy. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you so much for sharing your feedback on your Galaxy Z Flip6. We are thrilled to hear that you are a long-time loyal customer and a fan of the Z Flip series. We hope you are enjoying our modern take on the classic cellphone concept. With the integration of Galaxy AI, your phone has revolutionized the way we use mobile devices. We encourage you to explore all the exciting features of your phone, and we hope it brings you great joy. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good flip phone
on January 24, 2025
Posted by: Hello mate
Great features it can even flip even the camera is good
Response from Samsung USBy R&R, January 27, 2025
Hi There!
We are thrilled to hear that you're finding all the features of your Galaxy Z Flip6 useful and functional in your daily life. Our goal was to create a device that combines the classic feel of a cellphone with a retro vibe, while also offering modern design and capabilities. The Galaxy Z Flip6 is both compact and impactful, representing a revolutionary step in mobile technology.
We've engineered it for durability, and the camera truly stands out. With the ProVisual Engine, you can capture stunning images that will preserve your unforgettable moments for a lifetime.
Thank you for reaching out to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We are thrilled to hear that you're finding all the features of your Galaxy Z Flip6 useful and functional in your daily life. Our goal was to create a device that combines the classic feel of a cellphone with a retro vibe, while also offering modern design and capabilities. The Galaxy Z Flip6 is both compact and impactful, representing a revolutionary step in mobile technology.
We've engineered it for durability, and the camera truly stands out. With the ProVisual Engine, you can capture stunning images that will preserve your unforgettable moments for a lifetime.
Thank you for reaching out to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Deeh
Verified Purchase:Yes
It's all I wanted for a portable phone. But I wish
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2025
Hi Deeh,
Your happiness is our reward! We appreciate your thoughtful review of the Galaxy Z Flip6. Our goal was to provide customers with a durable phone. Did you know that the Z Series phone can withstand over 200,000 folds? That’s equivalent to 10 years of usage! We used only the highest quality materials in the creation of this device to ensure it can handle the everyday tasks of our customers. We are thrilled to hear that you are enjoying your phone. Thank you for being a valued member of our Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your happiness is our reward! We appreciate your thoughtful review of the Galaxy Z Flip6. Our goal was to provide customers with a durable phone. Did you know that the Z Series phone can withstand over 200,000 folds? That’s equivalent to 10 years of usage! We used only the highest quality materials in the creation of this device to ensure it can handle the everyday tasks of our customers. We are thrilled to hear that you are enjoying your phone. Thank you for being a valued member of our Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US