Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.6
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
2,588
4 Stars
524
3 Stars
111
2 Stars
39
1 Star
86
89%of customers recommend this product.
(
539 out of
606)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Customer Rating
4
Scary used Battery and screen to much.
on February 25, 2025
Posted by: Flipstar51
[This review was collected as part of a promotion.] I would like its external screen for checking notifications without opening the phone and the ability to take selfies with the main camera.
However, I’d also mention some downsides. The battery might not be enough for heavy use, and the long-term durability of the foldable screen is always a concern. Plus, the price is quite high compared to other high-end phones that don’t fold.
Overall, I’d recommend it for people who value portability and style but not for those looking for the best value for money or maximum durability.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
More in love... impossible!
on February 25, 2025
Posted by: Elenitaa
[This review was collected as part of a promotion.] I am delighted with my device in question of software as it makes it easier for me to access many applications that favor my daily tasks. I love taking pictures in any situation to save the memories and the quality of the images is awesome. I am a mom and with the design of my z flip 6 I do not complicate my life because I can do multiple tasks without complicating my life. We are a Samsung family and we love our phones. (the photo was taken with an ultra S24)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Black screen of death
on February 25, 2025
Posted by: Cillygirlme22
[This review was collected as part of a promotion.] Would have been 5 stars until today- while I'm traveling - in get the "black screen of death" which apparently is common. Still love the phone - but I hope they improve the technology so I don't have to trade it in every 6 months
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hi There Cillygirlme22,
Let's start by returning that star rating to a five on your Galaxy Z Flip6! There's nothing like being on the go; your screen blacks out on you. You are in luck; we have options for you. A troubleshooting step is to restart the phone. Disconnect the phone or tablet and then attempt to turn it on by pressing and holding the Power button (or Side button) for 15 to 20 seconds. The Samsung Galaxy logo will appear. If the screen turns on, your device requires a charge. Please turn off your device and reconnect it to the appropriate charger until it's fully charged. If the screen fails to turn on after performing the previous steps, your device needs service. Contact the Samsung Support Center for further assistance. We know how much you love your phone, and with Galaxy Z Assurance, you can have confidence knowing you have coverage. Benefits include free screen protector replacements and discounts on screen repairs. We are always here to help. We thank you for reaching out and telling us about your experience. Your loyalty means a lot to us here at Samsung! -Ty
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/#:~:text=Restart%20the%20phone%20or%20tablet.&text=Turn%20off%20your%20device%20and,Support%20Center%20for%20further%20assistance.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Let's start by returning that star rating to a five on your Galaxy Z Flip6! There's nothing like being on the go; your screen blacks out on you. You are in luck; we have options for you. A troubleshooting step is to restart the phone. Disconnect the phone or tablet and then attempt to turn it on by pressing and holding the Power button (or Side button) for 15 to 20 seconds. The Samsung Galaxy logo will appear. If the screen turns on, your device requires a charge. Please turn off your device and reconnect it to the appropriate charger until it's fully charged. If the screen fails to turn on after performing the previous steps, your device needs service. Contact the Samsung Support Center for further assistance. We know how much you love your phone, and with Galaxy Z Assurance, you can have confidence knowing you have coverage. Benefits include free screen protector replacements and discounts on screen repairs. We are always here to help. We thank you for reaching out and telling us about your experience. Your loyalty means a lot to us here at Samsung! -Ty
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/#:~:text=Restart%20the%20phone%20or%20tablet.&text=Turn%20off%20your%20device%20and,Support%20Center%20for%20further%20assistance.
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
im inlove with how nice the material and speed
on February 25, 2025
Posted by: Boojinn
[This review was collected as part of a promotion.] I love how the Samsung flip6 it feels so smooth and material feels like real quality i love how this phone is so fast especially i can tell it's capable device of holding alll the apps I've ever wanted to download and go crazy. this is an awesome choice.
notes are and features are getting even better and I just can't stop going crazy over this how convenient streaming live on a little window is.
notes are and features are getting even better and I just can't stop going crazy over this how convenient streaming live on a little window is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera mode
on February 25, 2025
Posted by: MrsOnasis
[This review was collected as part of a promotion.] I have aallwwayyss been a Samsung member since senior yr (15 yrs). Too see thee evolve of Samsung has been absolutely amazing!!!
I've always told people the camera on Samsung is way better! Now having the Z Flip,oh I absolutely love it and the camera options the phone comes with is also amazing!
For my line of work since I'm a vendor sometimes I have to take pics of my gondola aisle in groceries stores, and with the camera I get a great panoramic view. Or sometimes since i start work so early I'm able to take a pic of the night sky and get the stars sometimes.
For my line of work since I'm a vendor sometimes I have to take pics of my gondola aisle in groceries stores, and with the camera I get a great panoramic view. Or sometimes since i start work so early I'm able to take a pic of the night sky and get the stars sometimes.
Overall I always tell people yes I love my flip phone and I love how it reminds me of phones back then when you could just close it and hang up lol and I do tell people I absolutely recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best flip so far
on February 25, 2025
Posted by: Lopsided
[This review was collected as part of a promotion.] I had both flip 5 and 6. Flip 6 is the one that makes my heart skip a beat. It fixed the problems that I was having from flip 5:
1. Seem is seamless. I was able to distinguish where the screen folds in 5 and that never bothered me a little bit when I was using it. For 6 I cannot notice it! It does not change colors or cast 'shadows' around where the fold is and I cannot be happier.
2. The battery life has improved. No overheating (so far it heats up less than 5, and it is nice to have longer battery life. I am still very careful of what I use it for and how many apps I have on it, but regardless. It has gotten much better
3. Audio!! Honestly the audio improvement was least expected. I did not have a complaint about the flip 5's audio until I realized that the audio in flip 6 is much better. Thanks for small improvements!
1. Seem is seamless. I was able to distinguish where the screen folds in 5 and that never bothered me a little bit when I was using it. For 6 I cannot notice it! It does not change colors or cast 'shadows' around where the fold is and I cannot be happier.
2. The battery life has improved. No overheating (so far it heats up less than 5, and it is nice to have longer battery life. I am still very careful of what I use it for and how many apps I have on it, but regardless. It has gotten much better
3. Audio!! Honestly the audio improvement was least expected. I did not have a complaint about the flip 5's audio until I realized that the audio in flip 6 is much better. Thanks for small improvements!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the fold! So much stronger!
on February 25, 2025
Posted by: Tattedrapunzel
[This review was collected as part of a promotion.] Seamless actions across apps absolutely love this one. No glitching like z flip 5 did
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, not a great battery life
on February 25, 2025
Posted by: ScottyLoc
[This review was collected as part of a promotion.] I was also someone who bought the flip 4, i liked it, but I did not enjoy the screen or the battery life.So I upgraded to the six, i definitely love the screen on the six.But I do not like the battery life.
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hi ScottyLoc,
It's great that you are sharing your experience with your Galaxy Z Flip6. It is great to hear that you love the enhanced screen quality; the standout featured design allows for a smooth, immersive encounter. It is like the visual comes alive off the screen. Samsung Galaxy phones have settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes to get the most out of your battery life. More tips will be in an article linked below on how you can optimize your battery for longevity. We thank you for your feedback. Thanks for being part of the Samsung family! -Ty
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's great that you are sharing your experience with your Galaxy Z Flip6. It is great to hear that you love the enhanced screen quality; the standout featured design allows for a smooth, immersive encounter. It is like the visual comes alive off the screen. Samsung Galaxy phones have settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes to get the most out of your battery life. More tips will be in an article linked below on how you can optimize your battery for longevity. We thank you for your feedback. Thanks for being part of the Samsung family! -Ty
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US