Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.7
(3,186 Reviews)
Rating breakdown 3,186 reviews
5 Stars
2,472
4 Stars
503
3 Stars
102
2 Stars
39
1 Star
70
90%of customers recommend this product.
(
447 out of
499)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Customer Rating
5
Such a fun and great quality phone!
on March 26, 2025
Posted by: PhlegmBouyant
[This review was collected as part of a promotion.] Seamless actions across apps. Beautiful display on both screens. So many amazing features that iphones don't have! Best camera on a phone I've had thus far. Amazing sound quality, beautiful streaming picture and sound. It's an amazing phone all around. And it's very sleek and light in the pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flip 6, was a great surprise.
on March 26, 2025
Posted by: Cindyr
[This review was collected as part of a promotion.] Wasn't sure what to expect with the Flip screen but have been genuinely surprised with the overall quality of the phone. Got it a a secondary device but have been using it over my S25 ultra. Camera is the only drawback at this point for me.
Value
5
Response from Samsung USBy R&R, April 22, 2025
Salutations Cindyr,
Thank you for sharing your experience with the Galaxy Z Flip6! We’re thrilled to hear that the Flip screen has exceeded your expectations and that this phone has become your go-to device, even more so than your S25 Ultra. Your feedback on the camera is greatly appreciated, and we’re glad to know that the overall quality of the Flip6 is impressing you. To discover all the features related to your device’s camera, check out the article “Use the Galaxy Z Flip6 FlexCam and Other Camera Features.” We hope it continues to enhance your daily experience! Thank you for choosing Samsung.
Use the Galaxy Z Flip6 FlexCam and other camera features
https://www.samsung.com/us/support/answer/ANS10003464/
-Ty
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Thank you for sharing your experience with the Galaxy Z Flip6! We’re thrilled to hear that the Flip screen has exceeded your expectations and that this phone has become your go-to device, even more so than your S25 Ultra. Your feedback on the camera is greatly appreciated, and we’re glad to know that the overall quality of the Flip6 is impressing you. To discover all the features related to your device’s camera, check out the article “Use the Galaxy Z Flip6 FlexCam and Other Camera Features.” We hope it continues to enhance your daily experience! Thank you for choosing Samsung.
Use the Galaxy Z Flip6 FlexCam and other camera features
https://www.samsung.com/us/support/answer/ANS10003464/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Taking the Z Flip6 for a spin
on March 26, 2025
Posted by: JeremyF
[This review was collected as part of a promotion.] While I may be new to the Flip phones, it has all the performance I expect from Samsung. Sleek and stylish, it gives my Galaxy S23 Ultra a run for it's money. Full size when I want it, pocket size when I don't. Would 100 percent recommend.
Value
5
Response from Samsung USBy R&R, April 22, 2025
Greetings JeremyF,
Thank you for sharing your experience with the Galaxy Z Flip6! It's wonderful to hear that it delivers the top-tier performance you’ve come to expect from Samsung. We're thrilled you’re enjoying its sleek and stylish design, as well as the versatility of having a full-size device that folds down to a pocket-friendly size. Your recommendation means a lot, and we’re delighted the Flip6 is meeting your expectations! Thank you for your review. We appreciate you—enjoy your Samsung experience!
-Ty
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Thank you for sharing your experience with the Galaxy Z Flip6! It's wonderful to hear that it delivers the top-tier performance you’ve come to expect from Samsung. We're thrilled you’re enjoying its sleek and stylish design, as well as the versatility of having a full-size device that folds down to a pocket-friendly size. Your recommendation means a lot, and we’re delighted the Flip6 is meeting your expectations! Thank you for your review. We appreciate you—enjoy your Samsung experience!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
I have the galaxy z flip 6
on March 26, 2025
Posted by: Peejay
[This review was collected as part of a promotion.] Very user friendly and overall a great phone. I will be getting the newer model when released
Value
5
Response from Samsung USBy R&R, April 22, 2025
What’s up Peejay,
Thank you for your feedback on the Galaxy Z Flip6! We’re delighted to hear that you find it user-friendly and a fantastic device overall. We appreciate your excitement about upgrading to the next model, and we can’t wait for you to discover what we have in store. Enjoy all the great features the Flip6 has to offer in the meantime! We thank you for your amazing review. Thanks for continually making Samsung your go-to choice!
-Ty
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Thank you for your feedback on the Galaxy Z Flip6! We’re delighted to hear that you find it user-friendly and a fantastic device overall. We appreciate your excitement about upgrading to the next model, and we can’t wait for you to discover what we have in store. Enjoy all the great features the Flip6 has to offer in the meantime! We thank you for your amazing review. Thanks for continually making Samsung your go-to choice!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
ZFlip6 - review
on March 26, 2025
Posted by: Jiant93
[This review was collected as part of a promotion.] Very well put together system. Once you take the time to learn how to use the new software it's very intuitive, lots of inputs and commands with great functionality.
I love that I can flip the phone and pop it into a small pocket, I no longer have to be concerned that my phone is going to slip out of my pocket. I wish there were better screen protectors available other than plastic films.
Value
5
Response from Samsung USBy R&R Team, March 26, 2025
Thank you for sharing your thoughts on the Galaxy Z Flip6, Jiant93! It's great to see that you’re enjoying the intuitive software and the convenience of its compact, foldable design. The ability to easily fit the phone into a small pocket is definitely one of its best features. Regarding your feedback on screen protectors, Samsung offers a screen protector replacement program for the Galaxy Z Flip6 with Galaxy Z Assurance. This program provides one free replacement of the pre-applied screen protector within the first year of purchase. You can visit any of Samsung's 700+ authorized walk-in locations across the U.S. or use the mail-in service to have a new screen protector professionally applied. We hope this helps address your concerns about screen protectors. If you’d like more details about the replacement program or anything else, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Screen went black after 7 months
on March 26, 2025
Posted by: THarris
from Florida
Expertise:Intermediate
I loved using this phone. It was great. Especially being able to tuck it in any pocket or a tiny purse.
Unfortunately, after only 7 months, the open screen went black. The phone still works, i can feel it vibrate while the phone is open but it won't turn on. I tried all of the tricks and techniques on the internet and nothing worked. The authorized fixit dealership was no help and the only way to get it fixed is to mail it to Samsung and because of my work, I just can't be without a phone for any period of time.
Had to get a new phone but since I can't get into the old one, I can't use Smart Switch to transfer my data. I've been able to get most of it from the cloud but I lost almost all of my pictures over the years. Yes, they are also on the cloud but I have to download each one and create new albums.
I lost a few other apps that didn't transfer over that had important information needed.
Some people have this phone and never have any issues. Just do your research.
Unfortunately, after only 7 months, the open screen went black. The phone still works, i can feel it vibrate while the phone is open but it won't turn on. I tried all of the tricks and techniques on the internet and nothing worked. The authorized fixit dealership was no help and the only way to get it fixed is to mail it to Samsung and because of my work, I just can't be without a phone for any period of time.
Had to get a new phone but since I can't get into the old one, I can't use Smart Switch to transfer my data. I've been able to get most of it from the cloud but I lost almost all of my pictures over the years. Yes, they are also on the cloud but I have to download each one and create new albums.
I lost a few other apps that didn't transfer over that had important information needed.
Some people have this phone and never have any issues. Just do your research.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R, March 27, 2025
Hi THarris,
Thank you for sharing your detailed experience with your Galaxy Z Flip6! We want you to continue enjoying your device. The Galaxy Z Flip6 is a compact phone that delivers impressive performance, representing a significant upgrade. If you have already tried all the troubleshooting options available online, have you considered performing a factory reset? You can access the recovery menu by pressing and holding both the Power and Volume Up buttons while the phone is off. Alternatively, you can navigate to the settings by selecting "General management," then "Reset," and finally "Factory data reset." Samsung stands behind the quality of its products by offering a warranty that protects against manufacturing defects in materials and craftsmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this assurance, customers can have peace of mind knowing their investment is protected, ensuring the reliability and performance expected from Samsung. Additionally, we offer the option to add extra coverage with Samsung Care+ for eligible devices, providing extended protection and additional support. Your device also comes with the Galaxy Z Assurance promotion, which offers you complimentary benefits and discounts on screen repairs. We understand the importance of preserving your data and memories stored on your phone. You can enable the Flex mode panel to assist in transferring your information to a new device using the FlexWindow feature to complete the Smart Switch. To do this, select the option to show the panel when the phone is folded automatically. For guidance on recovering your information, please contact our Samsung Support Team. They will provide you with accurate information to ensure a successful transfer.
Use Flex mode and the touchpad on the Galaxy Z Fold6 and Z Flip6
https://www.samsung.com/us/support/answer/ANS10003471/
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your detailed experience with your Galaxy Z Flip6! We want you to continue enjoying your device. The Galaxy Z Flip6 is a compact phone that delivers impressive performance, representing a significant upgrade. If you have already tried all the troubleshooting options available online, have you considered performing a factory reset? You can access the recovery menu by pressing and holding both the Power and Volume Up buttons while the phone is off. Alternatively, you can navigate to the settings by selecting "General management," then "Reset," and finally "Factory data reset." Samsung stands behind the quality of its products by offering a warranty that protects against manufacturing defects in materials and craftsmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this assurance, customers can have peace of mind knowing their investment is protected, ensuring the reliability and performance expected from Samsung. Additionally, we offer the option to add extra coverage with Samsung Care+ for eligible devices, providing extended protection and additional support. Your device also comes with the Galaxy Z Assurance promotion, which offers you complimentary benefits and discounts on screen repairs. We understand the importance of preserving your data and memories stored on your phone. You can enable the Flex mode panel to assist in transferring your information to a new device using the FlexWindow feature to complete the Smart Switch. To do this, select the option to show the panel when the phone is folded automatically. For guidance on recovering your information, please contact our Samsung Support Team. They will provide you with accurate information to ensure a successful transfer.
Use Flex mode and the touchpad on the Galaxy Z Fold6 and Z Flip6
https://www.samsung.com/us/support/answer/ANS10003471/
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Z Flip 6
on March 26, 2025
Posted by: Metalmom79
[This review was collected as part of a promotion.] I've been using the Samsung Z Flip for about 6 months now. I do love the front screen features being able to do pretty much everything on the front screen that I can with the full screen, and with whatever I'm doing on front screen it moves seamlessly to the main screen when I open the the phone. I do love the erase feature for my photos. The Samsung Z Flip 6 takes great photos and has many features to make the photos professional looking. The video features are amazing I love being able to use the phone like a old video recorder by having the phone half folded,and changing the main screen to front or back camera,doing video of yourself and something else. I only do wish it had the 100x zoom as my Samsung ultra did.Overall this is a great little phone that packs all the great features.
Value
4
Response from Samsung USBy R&R Team, March 26, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Metalmom79! We’re delighted to see that you enjoy the front screen features and the seamless transition to the main screen. The Z Flip6 really enhances multitasking. It’s also fantastic to see that you love the photo capabilities and the unique half-folded video recording style. It truly adds a fun, nostalgic twist to capturing memories. We appreciate your feedback about the 100x zoom and understand your desire for it. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Z Flip 6: Perfect "Almost" Foldable
on March 25, 2025
Posted by: rjsprodsmi2
[This review was collected as part of a promotion.] Refined clamshell with brighter, more functional cover screen. Snappy performance from Snapdragon 8 Gen 3. Multitasking is enhanced and more enjoyable with up to 12GB RAM for seamless actions across apps use on the vibrant inner display. Capture detailed photos with the upgraded 50MP camera. Improved battery life with a 4000mAh cell. Great for streaming, gaming, movies, and sports on the immersive inner screen. Cover screen enables quick interactions and selfies. While the crease remains and it's pricey, the Z Flip 6 offers a compelling foldable experience.
Value
4
Response from Samsung USBy R&R Team, March 26, 2025
Hey Rjsprodsmi2! Thank you for sharing your experience with the Galaxy Z Flip6! We're glad you enjoy the refined design and enhanced cover screen. The Snapdragon 8 Gen 3 and up to 12GB of RAM does provide a seamless multitasking experience on the vibrant inner display. The upgraded 50MP camera is perfect for capturing detailed photos, and the improved 4000mAh battery enhances your streaming and gaming experience. We appreciate your insights and hope you continue to love your Z Flip6! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US