Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Average customer rating
4.7
(3,186 Reviews)
Rating breakdown 3,186 reviews
5 Stars
2,472
4 Stars
503
3 Stars
102
2 Stars
39
1 Star
70
90%of customers recommend this product.
(
447 out of
499)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Mint
Customer Rating
3
Lacking precision
on April 6, 2025
Posted by: Guntar
[This review was collected as part of a promotion.] The screen isn't 100% accurate. I continuously misspell words and exit out out the keyboard or message app. Screen broke internally from a basic drop with a hard case and middle protection. Now the phone is like a blinding strobe light half the time wen I open it.
Value
3
Response from Samsung USBy R&R, April 7, 2025
Hey Guntar,
Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Easily broken screen, just took some time
on April 5, 2025
Posted by: Humaira
from Texas
Bad phone, my parents spent too much money on this— and just after one year and 4 months, the internal screen popped (it cracked) and made the screen unusable, with black spreading across the screen until it became dark. They do not allow you to replace the screen if the phone it is OVER a year old, and will only allow a replacement one time.
What’s the point of replacing and replacing a screen that will eventually crack and becoming unusable???? Don’t buy this phone, don’t make the mistake I and probably many, many others did. Or if you want to spend MONEY replacing your phone screen when it breaks on its own, buy it!! But from my view, this is unfair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, April 8, 2025
Greetings Humaira,
Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your feedback on the Galaxy Z Flip6. It can be frustrating for your Z Flip device to not work as intended. With all Samsung Galaxy Z Series devices, Galaxy Z Assurance offers valuable benefits, including a one-time discounted screen replacement for the foldable screen as well as discounts on future screen repairs. These features are designed to provide added peace of mind and support for your device. For repair needs, we have partnered with uBreakiFix, an authorized Samsung service provider. They can provide convenient repair services, including screen repairs, at your location, so you can enjoy peace of mind and minimal disruption to your day. We appreciate your perspective and value your input. If you'd like to learn more about Galaxy Z Assurance or explore additional options, we're here to assist. Please reach out to our Samsung Support Team to further assist. We’re here to assist. Thank you for choosing Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had in years!
on April 5, 2025
Posted by: Lumpyspicejar
[This review was collected as part of a promotion.] I absolutely love this phone. I've had it a good minute now, and it's still an eye catcher. The flip aspect a game changer for a clean and scratch free surface on the inside. Highly recommend doing the fingerprint scanner on multiple fingers and thumbs. You would think you wouldn't use them but you will lol
Value
5
Response from Samsung USBy R&R, April 16, 2025
What’s up Lumpyspicejar,
We’re thrilled to hear the Galaxy Z Flip6 is living up to your expectations; its iconic flip design and seamless functionality are definitely fan favorites. The fingerprint scanner tip is a great callout as well! It’s always exciting to hear how our devices continue to deliver innovation in style and security. We hope your experience continues to amaze you. Thanks for being a part of the Galaxy family! Continue to stand out with your Galaxy Z Flip6! Your support means a lot to us at Samsung!
-Ty
Samsung Support
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Samsung Community
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We’re thrilled to hear the Galaxy Z Flip6 is living up to your expectations; its iconic flip design and seamless functionality are definitely fan favorites. The fingerprint scanner tip is a great callout as well! It’s always exciting to hear how our devices continue to deliver innovation in style and security. We hope your experience continues to amaze you. Thanks for being a part of the Galaxy family! Continue to stand out with your Galaxy Z Flip6! Your support means a lot to us at Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on April 5, 2025
Posted by: ZFlip6Lover
[This review was collected as part of a promotion.] I would buy this phone a million times over because it's so good! The hinge is great, it's just amazing!
Value
5
Response from Samsung USBy R&R, April 17, 2025
Hi there ZFlip6Lover,
Thanks for the enthusiastic feedback on your Galaxy Z Flip6! It’s always exciting to hear how much joy your device brings to our users. That smooth hinge design really does add a wow factor, and the compact convenience is hard to beat. This is definitely the device that makes the smartphone experience a game-changer. We hope you continue to flip into amazement! Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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Thanks for the enthusiastic feedback on your Galaxy Z Flip6! It’s always exciting to hear how much joy your device brings to our users. That smooth hinge design really does add a wow factor, and the compact convenience is hard to beat. This is definitely the device that makes the smartphone experience a game-changer. We hope you continue to flip into amazement! Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Always Finding New Tricks
on April 5, 2025
Posted by: Adaptinator
[This review was collected as part of a promotion.] I use this phone for work as well as my own personal use. It's compact so I can always have it on hand and tough enough to withstand dropping it on the off chance it slips out of my hand or pocket.
What I really appreciate is every time I notice I need to automate something or find a new way to improve my day to day life, there is a way for the phone to adapt with me. I love using the routines and modes to improve my day to day life.
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Thanks for reaching out with your feedback on the Galaxy Z Flip6. It's great to see how the Galaxy Z Flip6 fits so well into your daily life. Its compact design means it's always easy to carry, and the durable build gives you confidence even if accidents happen. The routines and modes powered by Galaxy AI seem to have made a real impact, helping you simplify tasks and improve productivity. Your experience shows how thoughtfully designed the Galaxy Z Flip6 is for work and personal use. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 5, 2025
Posted by: Trinabby
[This review was collected as part of a promotion.] I absolutely love my phone, I love that it's folds up small enough to fit in my pocket with no possibility of falling out I love that it has the Seamless action across apps. The phone is super convenient for me 10 out of 10 recommend
Value
5
Response from Samsung USBy R&R, April 17, 2025
Hello there Trinabby,
Thank you for the wonderful review of the Galaxy Z Flip6! We are pleased to hear how much you are enjoying your new device. The compact design and seamless app continuity truly make multitasking and mobility effortless. It's great to know that you can easily slide your phone into your pocket without worrying about it falling out. The Galaxy Z Flip series has definitely made a strong impression! We appreciate you sharing your thoughts. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thank you for the wonderful review of the Galaxy Z Flip6! We are pleased to hear how much you are enjoying your new device. The compact design and seamless app continuity truly make multitasking and mobility effortless. It's great to know that you can easily slide your phone into your pocket without worrying about it falling out. The Galaxy Z Flip series has definitely made a strong impression! We appreciate you sharing your thoughts. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Richard
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Samsung continues to improve the flip phone with every new release!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, April 8, 2025
Howdy Richard,
Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy Z Flip6! It’s wonderful to hear that you’re enjoying the phone and appreciating the constant advancements Samsung makes with each new release in the Z Flip series phone. The Galaxy Z Flip6 truly stands out with its innovative design and features that blend style and functionality, along with the benefits of Galaxy AI. We’re thrilled to know it’s meeting your expectations. If you’d like to explore more of its capabilities or learn tips to maximize your device’s potential, be sure to check out the YouTube video linked below. We appreciate your feedback and your loyalty to Samsung!
Introducing Galaxy Z Fold6 and Z Flip6 | Samsung
https://www.youtube.com/watch?v=_Cf_Thff044
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Blue Z Flip 6
on April 5, 2025
Posted by: Phoebus
[This review was collected as part of a promotion.] Ive had this phone for a while now and I really love the camera on this phone!!!
Value
5
Response from Samsung USBy R&R, April 8, 2025
Hi Phoebus,
Thank you for sharing your thoughts on the Galaxy Z Flip6! It's fantastic that you're enjoying the camera on this phone. With its advanced features and innovative design, the Galaxy Z Flip6 is crafted to capture stunning photos and videos. It adds to its appeal as a versatile and stylish device. With the utilization of Galaxy AI, you can now take your photos to the next level. Check out more information on all the features included in your Galaxy Z Flip6. We're thrilled that it's meeting your expectations. Thank you for your feedback. Thank you for choosing Samsung!
Use the Galaxy Z Flip6 FlexCam and other camera features
https://www.samsung.com/us/support/answer/ANS10003464/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on the Galaxy Z Flip6! It's fantastic that you're enjoying the camera on this phone. With its advanced features and innovative design, the Galaxy Z Flip6 is crafted to capture stunning photos and videos. It adds to its appeal as a versatile and stylish device. With the utilization of Galaxy AI, you can now take your photos to the next level. Check out more information on all the features included in your Galaxy Z Flip6. We're thrilled that it's meeting your expectations. Thank you for your feedback. Thank you for choosing Samsung!
Use the Galaxy Z Flip6 FlexCam and other camera features
https://www.samsung.com/us/support/answer/ANS10003464/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US