Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,548 Reviews)
Rating breakdown 30,548 reviews
5 Stars
26,148
4 Stars
3,456
3 Stars
589
2 Stars
168
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
2
Worse then the 23ultra
on September 28, 2026
Posted by: Rabbit420
[This review was collected as part of a promotion.] I'm not pleased with this device at all. From weak service strength to weak Bluetooth antenna, and it has the magic ability to open apps while the screen is locked. I'm very disappointed and I don't think I will be buying another galaxy
Value
2
Response from Samsung USBy R&R Team, September 30, 2026
Hey Rabbit420, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations. We have shared links to resources to help you troubleshoot the service and Bluetooth connection of your device. We have also provided a link to the Samsung Support Team to assist you further if these matters continue, or you want assistance with the device not operating as prompted. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing electronic that does it all..
on September 28, 2026
Posted by: ripadog702
[This review was collected as part of a promotion.] I chose the galaxy s25 ultra because I've always been a fan of the note series. This phone has lived up to its name and I love all the features it offers as well as the camera. The camera and the things I can do with the pictures are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 25
on September 28, 2026
Posted by: Panda13
[This review was collected as part of a promotion.] I chose my device for the camera. It does great for mostly everything. I can't wait for the next update though because it is starting to slow down which is a bummer. However, I do love Samsung galaxy because it has everything I need in a phone/ handheld computer. From music to streaming shows to Google.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Overall, worth it!
on September 28, 2026
Posted by: photoluver
[This review was collected as part of a promotion.] I was looking for a new phone; especially one with an awesome camera quality and storage. TRUST ME. I researched; googled, watched SO MANY YouTube reviews, even went to TikTok. Finally, I chose the Galaxy s25 Ultra and I am so super happy with it. It's everything I was looking for and more!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best
on September 28, 2026
Posted by: Caridad1
[This review was collected as part of a promotion.] I absolutely love my Galaxy ecosystem! My Galaxy S25 Ultra never fails me—it is incredibly fast, reliable, and smooth for everything I do. Combined with my Galaxy Watch and my Galaxy Buds 3, everything works together seamlessly. The sound quality on the earbuds is fantastic, and the watch makes managing my day so easy. Highly recommend to anyone looking for top-tier technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on September 28, 2026
Posted by: Techyboi88
[This review was collected as part of a promotion.] I chose the s25 ultra unlocked version with the terabyte memory. I love taking videos and high quality photos so i knew the terabyte was the right one for me. I have yet to unlock all the features this phone offers and still love learning all the cheat codes to unlock more features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy devices r Best
on September 28, 2026
Posted by: MyGalaxyS25Ultra
[This review was collected as part of a promotion.] My 1st samsung phone was the s3. Up til the earliest device til the one i have now a S 25 Ultra, i cant explain how happy I am with this phone! I feel like its been attached to me by the hand(not the hip)....I love it i have no negative comment about it AT ALL!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25ultra
on September 28, 2026
Posted by: DARUMA
[This review was collected as part of a promotion.] I had a Samsung device that was damaged, I wanted to update my phone before, but ,I couldn't at the moment, I chose the S25 because I heard from videos and other reviews It was an awesome phone, with a lot of features, so I chose this one and I've been so happy with it actually, I don't regret at all, it's super cool
Value
5
Written by a customer while visiting Samsung US