Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,548 Reviews)
Rating breakdown 30,548 reviews
5 Stars
26,148
4 Stars
3,456
3 Stars
589
2 Stars
168
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB (Unlocked) - Titanium Black
Customer Rating
4
Great upgrade from older S21
on September 28, 2026
Posted by: Jameson22
[This review was collected as part of a promotion.] I chose to upgrade to the s25Ultra and was very impressed with the improvements they made and overall phone. Especially the option for high storage and built in Gemini AI features.
Every update seems to make it a little better with more features. After a year, I'm still learning and getting used to everything the phone has to offer. Especially the amazing camera it has. I am very happy I CHOSE to stick with Samsung and get the S25 Ultra.
Every update seems to make it a little better with more features. After a year, I'm still learning and getting used to everything the phone has to offer. Especially the amazing camera it has. I am very happy I CHOSE to stick with Samsung and get the S25 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 Ultra good size for elderly
on September 28, 2026
Posted by: Fdda67
[This review was collected as part of a promotion.] I chose the S25 Ultra for its specifications. It has a larger screen so I can read all the articles online with a bigger font size. It has a pen that I can use to DocuSign. It has 7 years of security updates, which will last quite a long time. The cameras are great and the pictures come out great. So far the screen has been smooth without any lag time. With the price of electronic memory going up, I will be keeping this phone for a while. I do not have to worry about its performance since it will be able to handle all the apps I currently use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best features available.
on September 28, 2026
Posted by: Ataurus57
[This review was collected as part of a promotion.] When I chose the Galaxy s25 ultra I knew I made the right choice when I turned it on. Processing speed is exceptional in the memory and storage are more than adequate. All the features are very intuitive to use everything from file management to graphic functions. The camera is amazing with its zoom function and clarity in once again it's intuitive useful features. I'm very glad that I chose Samsung for my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose the Samsung Galaxy s25 ultra.
on September 28, 2026
Posted by: Cabullclown
[This review was collected as part of a promotion.] The reason I chose the Samsung Galaxy s25 ultra is the years and years of using the Samsung Galaxy products. It's the phone I know and care to use. Always been my go to phone. Been extremely satisfied with the phone and the all the improvements through out the years. Can't wait for the next tier of new developments.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra Review
on September 28, 2026
Posted by: AnonReviewer
[This review was collected as part of a promotion.] As a long time follower of Samsung's phones, I chose the S25 Ultra as my next upgrade to last me a few more years and enjoy the upgrade. Having jumped off the Note 10 model, I was happy to have a change that still felt very familiar, while also providing me the advancements in camera work, processing power, and keeping the pen (even if they did remove the smarts from it. We miss you S Pen!). Overall this is a solid phone with plenty of screen size and features to explore.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on September 28, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love my phone. I was able to use my closed caption that I never be able to use before. I love being on my phone. Im still trying to learn the new things on here. Love, love my phone ❤️❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded to the S25 Ultra
on September 28, 2026
Posted by: Chelacv
[This review was collected as part of a promotion.] My previous phone was as S22 Ultra, and it was the best phone I have had, but I was needing an upgrade so I could have more storage so I chose the s25 Ultra, which is amazing. I'm a little sad that it no longer comes with a Bluetooth S pen because I really enjoyed using it for pictures when I went hiking or took trips to the beach with my family. Other than that, it's still an amazing phone lineup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The S25 Ultra is ok
on September 28, 2026
Posted by: Ravessa
[This review was collected as part of a promotion.] I chose the S25 Ultra because I have been a loyal consumer of these samsung products. I was very happy with it in the beginning. Then about 3 months in, the power button broke off. Samsung refused to let it be repaired even though I had insurance. Now that I've had the phone a little more than a year, with no power button, the volume buttons feel like they are going to break soon too. The battery life now is horrible. I have to fully charge it at least twice in a single day.
I am never abusive of my electronics, so I believe the buttons are a manufacturer issue. Other than the buttons and the short battery life, it is a decent phone. However I am eager to get it paid off so I may get a sturdier, more battery life friendly phone. And then I can stop using pointy things to power it off and on. I paid enough for it, it should have lasted longer than e months before something broke off. And a refusal to repair it with insurance.
I am never abusive of my electronics, so I believe the buttons are a manufacturer issue. Other than the buttons and the short battery life, it is a decent phone. However I am eager to get it paid off so I may get a sturdier, more battery life friendly phone. And then I can stop using pointy things to power it off and on. I paid enough for it, it should have lasted longer than e months before something broke off. And a refusal to repair it with insurance.
Value
3
Response from Samsung USBy R&R Team, September 30, 2026
Hello Ravessa, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided links to resources to help you maximize the battery life of your device at your convenience. Without knowing what insurance you have covering your device, we recommend reaching out to them directly with questions about a claim, and we have provided a link to Customer Care+ if that is your coverage. We have also provided a link to the Samsung Support Team to assist you further with any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
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Get the most out of your Galaxy phone or tablet battery
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Apps are draining battery on Galaxy phone or tablet
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Written by a customer while visiting Samsung US