Customer reviews from otterbox.com
OtterBox - iPhone 16 Defender Pro Series Case with MagSafe - Black
Average customer rating
4.1
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
81
4 Stars
16
3 Stars
14
2 Stars
11
1 Star
9
80%of customers recommend this product.
(
68 out of
85)
Customer Reviews for OtterBox - iPhone 16 Defender Pro Series Case with MagSafe - Black
Posted by: Target88
Verified Purchase:Yes
no complaints about the materials as it is durable as every, it however doesn't stay in the holder as all my past ones have, this one falls out a lot about 3x week
Response from otterbox.comBy Customer Service, January 31, 2025
Hello! We are so sorry to hear you are experiencing a retention issue with your case and belt clip holster. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Oren
Verified Purchase:Yes
The case appeared odd at first, but it has grown on me and I can tell that a lot of engineering went into the design of the case. It makes my phone appear more “serious”. I really like it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: corey lady
Verified Purchase:Yes
I drop my phone all the time. This case keeps my phone safe. I also use a screen protecter. The case feels good in your hand, not too hard, not too rubbery.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Monroe
Verified Purchase:Yes
Good quality and sleeker design which is very nice.
Written by a customer while visiting otterbox.com
Posted by: Shawn N
Verified Purchase:Yes
I have always used OtterBox for my Iphones. So getting one for my new IPhone 16 was a no brainer. However I did not realize that for the 16 there was no longer a plastic screen protector. I liked having my phone totally encased. Also I do not like the cutout for the camera button on the right side. It is too big and leaves a portion of the IPhone exposed. With my luck I will drop my phone on that exact spot. Also there is no protection for camera lens. If you want total protection I wound not recommend this case.
Response from otterbox.comBy Customer Service, January 27, 2025
Hello, Shawn! Our engineers removed the built-in screen protector from our Defender Series case (with the iPhone X family of devices) to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Written by a customer while visiting otterbox.com
Customer Rating
5
High quality case, but back side is less grippy
on January 24, 2025
Posted by: Dakota
Verified Purchase:Yes
It’s the high quality case you’d expect from Otter. It’s the go-to for any mobile device protection. Back side could be a little more grippy.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Up to expected standards. The box case is the best, toughest case around. It’s the only case I’ve used for about 15 years. I once drove over my phone with a forklift by accident.
The inner plastic shell cracked, but the phone was completely unscathed.
The inner plastic shell cracked, but the phone was completely unscathed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marie
Verified Purchase:Yes
The case itself seems strong and very durable. However, the design of this case did not protect my phone when it fell off my counter. Even with the added protection of a screen protector, the glass cracked. I have had several different Otter cases over the years and have never had any damage to my iPhones. This was a first. I am extremely disappointed with this and would not recommend this case to others.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 27, 2025
Hello, Marie! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com