I gave it two stars for quality of components and performance. The biggest issue is that it is hard to read the markings on the dial without literally getting nose to nose with the device and a flashlight. I am 68 and bought this for my husband and I. You need to make the dials readable! I almost returned it for that alone. Just not good engineering here and definitely not user friendly. Also, we cannot detect any way to know that the oven temperature that you set with the dial has been reached. I like to put my items in to bake when the oven is at the correct temp, and we cannot figure this out, as there appears to be no indicator. For us, the bake function is just as important as the toaster.
Got a cuisinart Custom classic toaster oven, and it's great except.....I think the top tray is too close to the top surface of the oven. Makes my feel like there's not enough room for anything that is remotely tall....and there isn't! So....tray out and use the bottom solid tray, can't put the other tray on top, because it's too wide to fit....So that is a feature that I definitely don't like