Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
197
4 Stars
74
3 Stars
27
2 Stars
13
1 Star
16
90%of customers recommend this product.
(
193 out of
215)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Customer Rating
1
Turns itself on/off in brew cycle constantly
on July 25, 2025
Posted by: GMFC
Gender:Female
Used to have the older version of this model and it lasted years but this one purchased in March 2025 worked until about 2 weeks ago when the brew button would turn itself off and on constantly. I'd have to monitor the brewing and turn it back on when it shut down on its own. Then after the brew it would turn itself back on. Looks like several people have had this same issue. Can I get a warranty replacement?
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 28, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number
8900335057. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
8900335057. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
2
very disappointed
on July 19, 2025
Posted by: Izzie's mom
Gender:Female
I bought this in May and it stopped working already. The programmable timer only flashes and the brew button might work if I play with it a few minutes and will brew a pot of coffee then shut off and the coffee goes cold. I bought this same pot for my daughter over a year ago and it is still working. I really hate to have to spend money to replace a nearly, hardly used coffeepot but when I do, I will not be purchasing this model again.
Response from cuisinart.comBy Cuisinart, July 22, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900331571. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: BK Florida
Gender:Female
Verified Purchase:Yes
Great, solid coffee pot. Purchased for our older parent and the buttons are easy to use.
Written by a customer while visiting cuisinart.com
Posted by: CharlieB
Gender:Male
Verified Purchase:Yes
I was so pleased with the first coffee maker of this model that when after years of daily use I finally had to replace it, I bought the exact same model which is working like a charm, just like its predecessor !
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: 12 cup model w/o aluminum
from TX
Gender:Female
Verified Purchase:Yes
So sad to now as I am requested to write an opinion, I see that the model that I ordered are being discontinued. I found out that my hand tremor might be related to aluminum toxicity and this model did not have an aluminum warming tube like many other brands and models by Cuisinart. This model has a magnesium tube. Cuisinart has a 14 cup model and another model that did not have aluminum but we only brew 6 cups/day so a 14 cup model would be a bit much. We have been loyal Cuisinart coffee machine users for many years. This is our 3rd. We ordered another one for my brother in law and one for our camper. I hope that Cuisinart develops another 12 cup model without aluminum.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
from Central Texas
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this pot! Lots of useful features. Easy to set up. Would 100% recommend the 12 cup pot for anyone!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Coffee1st
from Gladwin, MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this for my mom to replace her older Cuisinart Coffee Maker. So far it’s working well.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: H P III
from Loveland Ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had a one for several years , and it finally gave up the ghost. So we bought another one , the same model, 'enough said , we're happy.Came home , made coffee , just like old times.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com