Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
197
4 Stars
74
3 Stars
27
2 Stars
13
1 Star
16
90%of customers recommend this product.
(
193 out of
215)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Customer Rating
1
Cheaply made junk
on November 27, 2025
Posted by: Paul1979
Gender:Male
Absolute garbage. Bought one less than a year ago, after several months it started clicking on-and-off while trying to brew coffee, I took it back to the store and exchanged it for another one. This new one has lasted just 3 months before a similar failure. These are used in a clean modern kitchen with good wiring, never submerged or exposed to anything that should cause this. In addition to being cheap junk the blue display is stupidly bright, it illuminates the entire kitchen, if you like that sort of thing cool, I didn't. I dropped this coffee maker in the trash can along with my faulty Cuisinart immersion blender. This is the last Cuisinart appliance I will waste my money on.
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Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re very sorry to hear about the repeated issues you experienced and understand your frustration. While it sounds like you’ve already returned the item, we appreciate your feedback and will share it with our product team as we continually strive to improve our designs. Thank you for sharing your experience.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Just bought it, can’t set clock
on November 16, 2025
Posted by: Java-Helen
Bought yesterday. Followed instructions to set clock and have gibberish- you can see multiple digits on top of each other. Your guess is as good as mine as to why.
Response from cuisinart.comBy Cuisinart, November 18, 2025
Thanks for your comments about the 12-Cup Classic Coffee Maker. When beginning to set the clock, please make sure that you remove the piece of plastic cling film that comes over the screen. This can sometimes make it appear as there are over-lapping digits. If you are still having difficulty, our Consumer Assistance Team is ready and waiting to help! You can reach them at 1-800-726-0190.
Written by a customer while visiting cuisinart.com
Posted by: Marie Dominica
Gender:Female
Verified Purchase:Yes
Very easy to use, esp. when you need coffee to figure out a coffee maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Boston !
Gender:Male
Verified Purchase:Yes
Good quality for the price. This is the third one in ten years, but I'm sticking with it!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Makes very good coffee, and keeps it warm without burning it. Coffee is still tasty after four hours!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Babraitis
Gender:Female
Verified Purchase:Yes
Not fond of this purchase. All other cuisinart purchases have been fine but not this one. Coffee pot turns on and off arbitrarily. We have to unplug it when not in use so it doesn’t turn on and cause a fire. Would try another as I’ve only purchased cuisinarts
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 2, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900362421. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Customer Rating
3
Purchasing Our Third!
on August 28, 2025
Posted by: Val40
Gender:Female
Reluctantly my husband I have decided to purchase our 3rd Classic 12 cup Coffeemaker. Our 1st one lasted for several years. Unfortunately, our 2nd is not working properly, we purchased it February 2024. The light is brighter and it randomly turns on and starts beeping. Also when we make our morning coffee, we select the 1-4 cup option and it takes a few tries for the on button to work. So why are we purchasing another? My husband is an architect and prefers all white appliances in the kitchen.
Written by a customer while visiting cuisinart.com
Posted by: Kbooboo
Gender:Female
Verified Purchase:Yes
We love this coffee maker. It keeps the coffee hot for four hours, brews a great cup and regret buying a very expensive coffee maker we gave away. Cuisinart is the BEST!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com