Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(318 Reviews)
Rating breakdown 318 reviews
5 Stars
191
4 Stars
73
3 Stars
27
2 Stars
13
1 Star
14
90%of customers recommend this product.
(
189 out of
210)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: One more try- EP
Gender:Female
Verified Purchase:Yes
This is my third 12 cup classic coffeemaker. I continue to buy it because it’s white, it looks great in my kitchen and if history repeats itself I can expect it to work well for at least two years. The previous two worked about three years, they had problems with programming and would turn on and off intermittently. But hey, it looks good.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, January 8, 2026
Thank you for sharing your feedback. We’re glad to hear that you enjoy the look of your coffee maker and that it has performed well in the past. We appreciate your comments regarding programming and intermittent operation, and your input has been shared with our team to help guide future product improvements. Please note that this coffee maker is covered by a 3-year limited warranty, and if you ever experience any issues, our Consumer Service team at 1-800-726-0190 would be happy to assist.
Written by a customer while visiting cuisinart.com
Posted by: DG111
Gender:Female
Verified Purchase:Yes
High expectations but was disappointed that I couldn’t change the coffee temperature with the stainless steel thermal version.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, January 7, 2026
Thank you for taking the time to share your experience. We’re very sorry to hear about the performance concerns you described and understand how disappointing this must be. feedback is important to us, and we encourage you to contact our Consumer Support team at 1-800-726-0190 so they can review your situation and assist with next steps.
Written by a customer while visiting cuisinart.com
Customer Rating
4
Coffee misses the cup
on December 29, 2025
Posted by: Jim Larkin
I purchased my first Cuisinart and for the most part I am thoroughly impressed with the product with one exception. I have tried pouring coffee from the carafe quickly and slowly but there is always a "dribble" of coffee that winds up on my counter top. Is it possible that the carafe was not formed correctly or is there a secret on how to pour without dribbling coffee that goes somewhere besides my cup?
Written by a customer while visiting cuisinart.com
Posted by: Sassy Cat Lover
Verified Purchase:Yes
Most important to me is a great tasting cup of coffee, which this coffee maker does. I love the auto shutoff feature and the timing I can select. Even after 3 hours the coffee tastes good. The price was great when using store coupons. I have no problem with pouring water in the well. Most annoying to me is the coffee basket setup. I have to check, check, and double check that the basket snaps down in place before starting the machine. I've had water filling the basket and not dripping through. I've also had coffee grounds splashing underneath the lid leading to extra cleanup. I dislike the color of my white Cuisinart (black color was not available), because of constant cleanup. However, it does show me any flaws. All in all, it does make better tasting coffee than my past, less expensive machines!
Written by a customer while visiting cuisinart.com
Customer Rating
3
Works fine, but has a ridiculously bright LED
on December 11, 2025
Posted by: photrain
We had the predecessor to this Cusinart coffee maker and it worked fine. We wanted a new one in white, so we bought the 12 Cup Classic Programmable Coffeemaker. It makes great coffee, but it has a ridiculously bright LED backlight for the clock. We have to unplug the coffee maker at night because it shines on our bedroom wall which is about 30 feet away. There is no reason for manufactures to put bright LED lights on appliances. Our previous Cusinart coffee maker did not have a clock light and we could read it just fine.
Response from cuisinart.comBy Cuisinart, December 12, 2025
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments are important to us, and we’ll use them to help improve our products and services in the future. Thank you for letting us know.
Written by a customer while visiting cuisinart.com
Posted by: Mochisan
Gender:Female
Verified Purchase:Yes
We love this coffeemaker’s profile, its programmable features are easy to use and very helpful. We’re happy to enjoy a consistently tasty brew at a perfect temperature.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Bonn Bonn
Gender:Female
Verified Purchase:Yes
I purchased this coffeemaker to replace a 12 year old Cuisinart 12 cup programmable coffee maker. 3 months later, the product was turning itself on, meaning it was a fire hazard! Luckily I did not have an empty pot sitting on the heating pad otherwise it would have shattered glass all over my countertop. I would not buy Cuisinart again.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, December 9, 2025
We’re very sorry to hear about your experience and take safety concerns like this very seriously. Please contact our Customer Service team immediately at 1-800-726-0190 with ticket 8900452681 so we can review your unit and work toward a safe solution. Your feedback is important, and we appreciate you bringing this to our attention.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Cheaply made junk
on November 27, 2025
Posted by: Paul1979
Gender:Male
Absolute garbage. Bought one less than a year ago, after several months it started clicking on-and-off while trying to brew coffee, I took it back to the store and exchanged it for another one. This new one has lasted just 3 months before a similar failure. These are used in a clean modern kitchen with good wiring, never submerged or exposed to anything that should cause this. In addition to being cheap junk the blue display is stupidly bright, it illuminates the entire kitchen, if you like that sort of thing cool, I didn't. I dropped this coffee maker in the trash can along with my faulty Cuisinart immersion blender. This is the last Cuisinart appliance I will waste my money on.
(click to see the video)
Response from cuisinart.comBy Cuisinart, December 1, 2025
We’re very sorry to hear about the repeated issues you experienced and understand your frustration. While it sounds like you’ve already returned the item, we appreciate your feedback and will share it with our product team as we continually strive to improve our designs. Thank you for sharing your experience.
Written by a customer while visiting cuisinart.com