Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Average customer rating
4.8
(18,267 Reviews)
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Sky Blue
Customer Rating
3
Love the new phone! But...
on March 9, 2026
Posted by: GreenMan
[This review was collected as part of a promotion.] I really do love the new phone. Great color and looks like premium quality. Also happy to upgrade for the longer support options. Really really loved my s23 ultra, but soon it will be out of support, sadly.
Some cons: possibly poor screen contrast, same battery, lack of s pen bluetooth, higher prices. Not really much improved over the s23 ultra other than galaxy ai features (not my favorite thing honestly).
Really wish Samsung would start taking some more design risks other thank foldables. Foldables are just too fragile and expensive.
(awesome photo courtesy of the og goat Galaxy S23 Ultra :) ye will be greatly missed)
Some cons: possibly poor screen contrast, same battery, lack of s pen bluetooth, higher prices. Not really much improved over the s23 ultra other than galaxy ai features (not my favorite thing honestly).
Really wish Samsung would start taking some more design risks other thank foldables. Foldables are just too fragile and expensive.
(awesome photo courtesy of the og goat Galaxy S23 Ultra :) ye will be greatly missed)
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hey GreenMan, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve, especially with the changes that have been made with Galaxy AI and additional accessories. We have provided links to articles to help you with the redesigned S Pen features that will offer many options for quick usage. We have also shared a link to an article to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
2026 phone of the year
on March 9, 2026
Posted by: Greendog
[This review was collected as part of a promotion.] This phone is just pure fun. The colors are all classy and fun. The new features are crazy. Privacy screen is crazy cool and the new galaxy AI features are all top notch and smoke all other competitors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on March 9, 2026
Posted by: Larbi77
[This review was collected as part of a promotion.] This is my first time using a galaxy Ai phone and I'm blown away, amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing.
on March 9, 2026
Posted by: Brownie
[This review was collected as part of a promotion.] Im an "old head" like my son calls me. Not tech savvy like he is. Having this Galaxy AI is so user friendly and helpful. I be using it at work all the time its like my personal assistant
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features, beautiful phone
on March 9, 2026
Posted by: LadyGamer61
[This review was collected as part of a promotion.] The AI features are fantastic. Set up was very easy, the finish and color of thr phone is gorgeous. The cameras are excellent. Its light and elegant looking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Solid phone.
on March 9, 2026
Posted by: Unifort
[This review was collected as part of a promotion.] The phone itself is pretty cool I like the rounder edges the camera improvements are good. the screen is weird though. the Galaxy AI is always been nice.
Value
3
Response from Samsung USBy R&R Team, March 10, 2026
Hi Unifort, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are overall happy with the usage and design of your new device. We have provided a link to the complete manual for your device to help you adjust the display settings to best align to your preferences, including the newly added privacy display. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on March 9, 2026
Posted by: LuisG1109
[This review was collected as part of a promotion.] I absolutely love the Samsung Galaxy S26
Ultra! It delivers an exceptional user experience with its powerful performance and stunning display. The screen is incredibly vibrant and smooth, making everything from streaming videos to gaming a pleasure. The camera system is outstanding - photos and videos are sharp, detailed, and perform great in low light. Battery life easily gets me through a full day of heavy use, and the fast charging is super convenient. The sleek design feels premium and comfortable in hand. Overall, the Galaxy S26 Ultra is a top-tier flagship phone that exceeds expectations in every way - I'm extremely satisfied and would highly recommend it!
And the AI is awesome
And the AI is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Noticeably faster
on March 9, 2026
Posted by: Starlene
[This review was collected as part of a promotion.] Love the new galaxy.. much faster and screen is nice and big.. and galaxy ai is such a helpful tool for everything n my life
Value
5
Written by a customer while visiting Samsung US