Battery dies after an hour of continuous use. Very disappointed because the sound is terrific.
Response from jbl.comBy Customer Support, February 8, 2026
Thanks for your feedback on our JBL Charge 6. The published up-to-playtime is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but it depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boost, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us at (800) 336-4525, Mon-Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST)
Excited about to see how the customization would turn out: was better in person. Sound is amazing, especially considering relatively compact size. Vibrating ends allows bass to take sound to higher level.
The sound quality is really good, and honestly I’d give it 5 stars for that alone. But I’m annoyed because I bought a custom JBL Charge 6, got it just 9 days ago, and the paint is already coming off. It’s supposed to be waterproof, so why is the paint peeling just from being outside in the snow? I didn’t even get it wet besides that. The paint SHOULD NOT be coming off this easy. I’m really upset about it. The sound is great, but don’t waste your money on the custom design because the paint will come off really easily if it gets even a little wet. I learned my lesson.
Response from jbl.comBy Customer Support, January 17, 2026
Thanks for your feedback. Our colleague has sent you an email. Please check your inbox and reply to the email thread so we can assist you further.
Been using it since purchasing it several weeks ago. Also daughters received one and love it. Sounds great, loud enough to fill a large room, base and treble sound true, easy blue tooth connect, and quick charge.